The service and return policy made it simple to order and gave assurance that the product can be return with a small restocking fee. The part I ordered didn't work for the chair as I wasn't aware how... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We got the part quickly! After being off the road from my e scooter for over a month, I am now back out there getting things done and enjoying my mobility! The part was out of stock for a whil... See more
Company replied
The staff was knowledgeable, helped me to feel comfortable in explaining my concerns. Provided me with feedback when I needed it. The responses were rapid and appropriate. I felt like I was a person a... See more
Company replied
What we thought was a old lift sleep chair going useless with button to recline and go back not working half the time and the manufacturer appears not in business anymore. Then we seen you apparently... See more
Company replied
Company details
Written by the company
Monster Scooter Parts is a leading online retailer of replacement parts, accessories, and components for mobility scooters, power chairs, electric scooters, gas scooters, mini bikes, ATVs, go-karts, and other small personal and recreational vehicles. Founded in 2005, we've built one of the industry's most extensive parts catalogs — over 20,000 SKUs shipping from our Colorado warehouse — serving individual owners, caregivers, and professional repair shops alike. We're proud to support the mobility community with a deep selection of replacement parts for mobility scooters and power chairs, including batteries, chargers, controllers, motors, tires, and more, helping customers maintain their independence and extend the life of equipment they rely on every day. Alongside this, we carry thousands of parts for recreational vehicles, from electric scooters and mini bikes to ATVs and gas-powered scooters, covering everything from routine maintenance items to performance upgrades. What sets Monster Scooter Parts apart is our commitment to service. Our U.S.-based customer support team is available by phone, email, and chat to help customers find the right part the first time, and we stand behind every order to make sure our customers are taken care of. With detailed product information, knowledgeable staff, and two decades of experience, we make sourcing replacement parts simple and dependable. Through www.monsterscooterparts.com, we proudly serve customers across the United States and Canada, with international shipping available on request.
Contact info
Galley Road 5045, 80915, Colorado Springs, United States
- monsterscooterparts.com
4.6
Excellent
356 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They have what you need at all times
They have what you need at all times, at good prices, delivery times are excellent, good products
20 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad to hear you’ve had a good experience with our selection, pricing, and delivery times. We really appreciate your support! -Monster Scooter Parts
Part in as promised
Part came in as promised, easy to install and works great.
17 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad to hear the part arrived as promised, was easy to install, and is working great. We really appreciate your support! -Monster Scooter Parts
Req'd customer service to provide replacement part specs.
Not enough descriptive information about a particular catalogue replacement part. However, when reaching the proper customer care person, information elicited was prompt and accurate. Delivery within promised time frame. This was a substitute for a previously discontinued part.
13 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for your detailed feedback. We’re glad our customer care team was able to quickly provide accurate information and help identify a suitable replacement for the discontinued part. We hope to help again in the future! -Monster Scooter Parts
The staff were great
The staff were great. They assisted me in getting the correct parts that I needed and delivered the parts on time as promised.
15 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad to hear the team was able to help you get the correct parts and that everything arrived on time as promised. We really appreciate your support! -Monster Scooter Parts
Chain was good.chain break was…
Chain was good.chain break was excellent.
Customer service is excellent.
22 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad to hear the chain and chain break worked well for you, and we really appreciate your kind words about our customer service. Thanks again for your support!
-Monster Scooter Parts
Correct product shipped however seem to…
Correct product shipped however seem to take long time to ship than expected.
26 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the review! We’re glad to hear the correct product arrived and is working well. We also appreciate your patience with the shipping time and will continue working to get orders out as quickly as possible. Thanks again for your support! -Monster Scooter Parts
Part worked perfectly no issues
Part worked perfectly no issues, plug and play just the way I like it
20 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad to hear everything was plug-and-play and working perfectly with no issues. We appreciate your support! -Monster Scooter Parts
Part was exactly what was needed
Part was exactly what was needed. worked perfectly!
Thanks.
24 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad to hear the part was exactly what you needed and is working perfectly. We really appreciate your support! -Monster Scooter Parts
Parts came in quickly as advertised
Parts came in quickly as advertised. Tracking info provided was accurate.
20 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad to hear everything arrived quickly and that the tracking info was accurate. We appreciate your support! -Monster Scooter Parts
The part was very easy to install and…
The part was very easy to install and works perfectly!
20 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad to hear the part was easy to install and is working perfectly. We really appreciate your support!
-Monster Scooter Parts
Works perfectly
This works great! There was a delay in transit but only by a few days. Overall the batteries are working great. I have a happy child!
20 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad to hear the batteries are working well and that you’ve got a happy child — that’s what we love to hear 😊
We also appreciate your patience with the small transit delay. Thanks again for your support! -Monster Scooter Parts
Person I talked to on the phone was…
Person I talked to on the phone was very knowledgeable, friendly and helpful. She asked all the right questions and made sure it was the right part.
The hand control arrived quickly and works great.
3 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re so glad to hear our team was able to help you find the right part and that everything arrived quickly and is working well. We really appreciate your support and look forward to helping you again in the future! -Monster Scooter Parts
Great products and fabulous customer service!!!
Customer service agent named Dante was fantastic. I wanted to cancel my order because I found the scooter batteries for a better price. He did this for me and I went ahead and ordered the other things from Monster without the batteries. Then I realized that the cheaper batteries I found weren’t the correct ones. So he cancelled my second order and put everything from the first one back in my basket for me to pay for. He was incredibly pleasant in spite of my indecisiveness.
Delivery was great and the items work perfectly. Will order from Monster again when needed. Thank you and thank Dante for me.
9 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the amazing review! We’re so glad to hear everything worked out and that your items are working perfectly. We especially appreciate your kind words about Dante. We’ll make sure he sees this. He’ll be happy to know he was able to help you get everything sorted out smoothly. We really appreciate your support and look forward to helping you again whenever you need us! -Monster Scooter Parts
Satisfied customer!!
Item was easy to find on site, came faster than expected and fit perfectly. Will be my goto for future needs!
3 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad the item was easy to find, arrived quickly, and fit perfectly. We appreciate your support and look forward to helping you again in the future! -Monster Scooter Parts
Perfect replacement, easy to install.
Very easy to install the replacement back rest, and it works perfectly and looks so much better. Safer, too, because the old one was hanging on by threads. Fast to ship, I was pleased.
13 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad to hear the replacement backrest was easy to install, looks better, and is working well for you. Happy it arrived quickly too! -Monster Scooter Parts
Highly recommend
Everything was seamless, from ordering to delivery. Price was very good as well.
3 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We're glad everything from ordering to delivery was seamless for you. We appreciate your business!
-Monster Scooter Parts
parts fit well and performed perfectly
31 March 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great feedback! We’re happy to hear the parts fit well and are performing perfectly. We hope to help again in the future! -Monster Scooter Parts
guy i spoke to was so helpful
guy i spoke to was so helpful, he pointed me to the right part, shipping was super fast. I'll be getting all my parts from Monster Scooter Parts!
13 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the amazing feedback! We’re so glad to hear our team was able to point you in the right direction and that shipping was fast. We really appreciate your support and look forward to helping you with all your future parts needs! -Monster Scooter Parts
Delivered in a timely matter.
21 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for your feedback! We're glad to hear your order was delivered promptly. Hope to help again in the future!
-Monster Scooter Parts
Battery worked
Battery worked, but the scooter unit is broken so we will just keep the battery for a future scooter. Great service. Thank you.
18 April 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for your feedback! We're glad the battery worked well and that you had a great experience with our service. Hopefully, it comes in handy for your next scooter—feel free to reach out if you need help finding parts again in the future! -Monster Scooter Parts
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