Monport Laser Reviews 315

Monport has been super helpful with the setup and installation process. They made it an easy step-by-step process that was smooth and efficient. They explained everything including the software installation!!!

Great overall experience. Ailyn was very helpful and got back to me quickly, which was very much appreciated. His feedback helped me be confident in my purchase.

Customer service is not worth contacting. I’ve had to send numerous emails to Monport and Amazon to receive a rotary axis tool that was purchased with my GPro 60w fiber laser. Weeks later I finally received it. I had a question about the settings on different materials, and after a three day delay wait, I finally received a responding email that only contained an incomprehensible screenshot of some useless numbers. I have till April 6 to return it,and I just may do it

They always treat me very kindly and answer me quickly, and the best part is that they always resolve my doubts and help me with problems…100% recommended

Ordering from Monport was pretty straightforward. The website was easy to use, and I didn’t have any issues placing the order for the 45W laser machine.

Shipping was faster than I expected, and everything arrived safely packed with no damage. Overall, the whole process felt smooth and hassle-free.

No complaints so far — I’d order from them again.

I was having major problems with the product I purchased, service was always quick and very detailed about what they needed to make a fix happen and stepped me through it all the way.

Monoport had a difficult time homing in on the precise problem encountered with the Reno 65 Pro, but they stuck to it and finally completely resolved the issue (focusing problem) to my satisfaction.

When my 55w ONYX-R had a power failure, the support team stepped in to get me a new power supply. I have always had good support from Drin and Ailyn.

I had an issue with the fan in my Monport GI30W Mopa and reached out to their US Support. Knowing ahead of time that we are on different times and that it could be 24 hours before answering, I got responses back, sent required emails and they will be shipping me a new fan very soon. This was all within 3 days from my first email till Monport said they would be sending a replacement.

I’ve been loving my laser cutter so far! It was ready to use out of the box, so I’ve been playing around and trying to learn its abilities. After two months of use, it suddenly had a loud buzzing / vibration that affected the air intake, but I am so pleased with the customer service that helped me fix the problem. Monport was quick respond, gave me how to videos and detailed solutions to try, and has been kind and helpful along the way. I was able to fix the problem (actually just a minor issue with a loose bolt) myself and I’m glad it didn’t take much time or any new parts. I’m so happy with this investment!

I had an issue with my CW5200 Chiller with a cracked drain port. Contacted Monport Support and they quickly resolved the issue and a new drain port on the way. I have read a lot of negative reviews about support but that is not the case with me. Very satisfied!

Support is quicker and more responsive than in the past. It still took a while to resolve since everything had to be taken care of by email. But the end result was satisfactory.

They helped me solve problems that I had with my own systems connecting to the laser and we worked it out and they followed up with me consistently to make sure I was getting the necessary information to be successful with this particular model

UPDATE 03/02/26: (original review available if you want)

Review of Monport Corporate Service (Not any particular Product)

TL;DR: Fast to respond, but unhelpful for real tech needs. Device arrived DOA (broken laser tube). They sent a replacement tube (just the tube) after 12 days and initially offered a measly $20 for the hours of tech labor I performed to fix their broken machine.

BEWARE OF 5 STAR REVIEWS: After sharing this honest review, Monport replied: "The free items promotion is applicable only to five-star reviews. To receive the items... please update your review rating to five stars." Be very wary of their high ratings; they are attempting to "purchase" a 5-star reputation with $15 sheets of acrylic rather than earning it through service.

Product arrived with a shattered laser tube. It took 12 calendar days and 20+ emails to receive a replacement. I replaced the CO2 tube and performed a full mirror alignment myself. While responsive and professional, support sent a removal video for the wrong product line and provided zero guidance on disassembling this specific model. I found the info on my own.

By repairing this myself, I saved them ~$500 in round-trip shipping, avoided a "refurbished" loss of revenue, and provided 6 hours of free labor on a product that should have been plug-and-play. Despite this, the negotiation was a battle, let alone the fact that there shouldn't be negotiations in the first place (if your goal is high customer service).

They started at $20 "Sorry for the inconvenience" offer. I countered with $600 or a specific product bundle (30% of the product price, the high end of typical customer service compensation). They offered $300. I asked for $500, or the bundle (which was ~$400 out of pocket for them, but worth ~$700 to me). They stood firm at $300 — 15% the cost of the product, the bare minimum for normal compensation. I accepted so I could finally close this.

Gemini AI Summary of our exchange (done after writing this review):

I would give them 2 out 5 stars, based on the email exchange you shared with me.

The Good: Fast replies; ultimately sent the part and a $300 partial refund.

The Bad: Rigid scripts; wrong instructional videos; insulting $20 initial offer; ignored valid safety questions regarding water in the power supply; attempts to bribe customers for 5-star ratings.

The support team provided several helpful suggestions, a few video links, and other information to help resolve two issues with my laser machine.

My machine was shipped with a faulty x-axis belt, and upon reaching out to support and sending them a picture they immediately issued me a replacement. They had great communication and promptly solved the issue with no hassle, I received the belt about 8 days later!

I'm very new to lasers and, honestly, computers as a whole. Thr team here made it so easy to resolve the small issue I had that was league's above my skills. They were prompt as all heck too. I genuinely didn't expect the rapid responses! They made it easy peasy! Thanks Monport Team!

System Diagnostic
The team helped walk thru how to diagnose issues with my machine and helped located replacement parts for the device even though the parts have been discontinued.

I recently bought the Monport Reno 65w Pro and had an issue with skipped lines in my engraving. I contacted support through their website and within 24 hrs they had a response and a solution! Great response time and more importantly, they resolved my issue and I'm very pleased with the results!

Great customer service. I had an issue with my laser and they resolved it quickly. Would purchase again from Monport.