MoneyPlus Advice Reviews 

348
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and clear when explaining complex debt management options without rushing anyone. Many people note that customer service representatives make highly stressful situations much easier to navigate through their consistently kind, professional, and supportive approach. Reviewers emphasize that advisors go above and beyond to answer questions thoroughly and provide reassurance throughout the entire process. Though some reviewers noted that service could be better relative to the fees charged, and that the company requires ongoing client engagement rather than simply leaving people alone, the overall feedback remains exceptionally strong.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting advisors who are exceptionally... See more

Customer service

People report positive experiences with customer service, noting that advisors are consistently helpful,... See more

Service

Reviewers express immense satisfaction and appreciation for the service, noting that staff members are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service. Communication was spot on. All advisors were extremely helpful and clear on how they explained things. Regular updates of how your debt is being managed and cleared. Helped me massive... See more

Rated 5 out of 5 stars

★★★★★ Excellent support – Wayne was brilliant I called MoneyPlus for debt help and spoke with Wayne. From the start he was calm, patient, and really took the time to listen to my situation. He... See more

Rated 5 out of 5 stars

MoneyPlus made a very stressful and difficult time a lot easier to deal with. Honest and upfront advice on what is the best solution to your financial issue. Staff always very helpful, friendly and ab... See more

Rated 5 out of 5 stars

The staff are friendly, polite and clear. They discussed all options with me and recommended a solution that will give me peace of mind. Would reccomend for anyone facing financial difficulty and unse... See more


Company details

  1. Debt Relief Service

Written by the company

With over 25 years of experience, MoneyPlus Advice has supported thousands of people in taking control of their finances and finding debt solutions that fit their needs. We’re here to guide you through a range of options to manage your debt effectively.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

348 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(348)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had financial worries due to a…

I have had financial worries due to a life changing event within my family I spoke to a lovely gentleman called Brian today who was so understanding showed such empathy and has helped me so much as well as the team on my journey.
The guidance and professionalism and understanding has been outstanding and I am so very grateful for everything you have done I loom forward to continuing my journey with you all.
Thank you so much.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Brian was great

Brian was great! Very helpful and explained things clearly. He made such a stressful time so much easier. Also, due to health issues it's such a weight off.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Spoke to Brian today he was amazing

Spoke to Brian today he was amazing. He was very clear, concise and professional. He got straight to the solution, and explained everything thoroughly. Brian is truly an asset to the company, I left the conversation feeling reassured and relieved.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Brian was very helpful and patient

Brian was very helpful and patient. He took the time to understand my situation and clearly explained how putting all my credit into one manageable payment could help. I really appreciate his guidance and support.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Superman Brian

Brian was so helpful and kind and patient with me, I felt very reassured and like a weight has been lifted at the end.
Even though I feel embarrassed to ask for help im glad i did.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Bryan and the gentleman that I spoke to…

Bryan and the gentleman that I spoke to before him, and again on Friday, I had to ring the first gentleman for advice. He was very kind the whole time, and explained Bryan had finished for the day…they have both been so kind to me! 🤩☺️

Both gentleman made the whole process plain sailing, and spoke kindly to me at all times. They helped me send the documents I needed in order to set my DRO up, and I find that most reassuring.

Bryan even took time out today, outside of our arranged telephone scheduled telephone appointment, to make sure I was only seeming the necessary documents to set me up with my new dro.

I feel very much relieved and relaxed now, that Bryan and the man before helped me get the help I need.

5 ⭐ ⭐ ⭐ ⭐ ⭐

23 July 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to Bryan

I spoke to Bryan, and he was excellent. He communicated everything clearly, explained my Debt Management Plan (DMP) in detail, and answered all of my questions. He was patient, professional, and made sure I understood the process. I really appreciated his support and excellent customer service.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

5+ Stars for Wayne

I had found myself in a bit pickle after deteriorating MH and thinking I could take on the world on my own - which I absolutely could not. Wayne ( hero - FYI) Listened to my concerns, the difficulties I have with numbers, and various other babble that ended me up in this situation with nothing but kindness, helpfulness and compassion. We went over everything, step by step considering I don't withhold verbal information well he made the whole process amazingly easy for me. I understand and others should that their are fees as part of the service HOWEVER after coming out of a non-profit DMP due to poor service and struggling with lack of consideration of my circumstances (dyscalculia etc) I would recommend Money+ anyday. Thank you Wayne and those who assist in the future - its really appreciated - REALLY appreciated! (Sash and Cactus)

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Constant harrassment

This company have become relentless in their harassment of me. They message me most days asking me to complete an annual review. I completed this months ago, after which I received a message saying they needed to finalise some details. I have a screenshot of this. They do not respond to messages and continuously send out reminders. It is causing me huge anxiety (ironic that the reason that I used them was to avoid this) and I will be contacting the Financial Ombusman to make an official complaint.

1 May 2026
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi Louise,

Thank you for taking the time to share your feedback. You hoped you would have one less thing to worry about after completing your annual review, and we're sorry that you're still feeling frustrated.

We'd really appreciate the opportunity to put this right and understand what has happened. A member of our team will get in touch to look into this further and provide any support you need.

Thank you again for bringing this to our attention.

Best wishes,

Jennie
MoneyPlus

Rated 5 out of 5 stars

Quick and helpful

Quick and helpful

I applied for a dro with another company and they keep messing me around, so I decided to go for money plus, I applied on Monday and was all sorted by the friday. I have really bad anxiety and having it all sorted in less then a week made me feel better insted of waiting around for weeks. Also this was all done online and what's app which is a big relief for me.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and friendly team

Spoke to a gentleman called Brian who was really helpful and easy to talk to. He went through all my options clearly and took the time to explain everything without rushing me, which made the whole process a lot less stressful. Feeling a lot more at ease now about sorting my debts out.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

I cannot thank Corrine Crossley at…

I cannot thank Corrine Crossley at MoneyPlus enough for all of her support throughout my IVA journey. From start to finish, she has gone above and beyond to make everything clear, manageable, and far less stressful than I ever expected.

Corrine has communicated brilliantly every step of the way, always taking the time to explain things properly and make sure I fully understood the process. Nothing ever felt rushed, and no question was too much trouble.

Her support, professionalism, and genuine care have made such a difference during a very difficult time. I’m incredibly grateful for all of her help and would highly recommend both Corrine and MoneyPlus to anyone needing financial support and guidance.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

So impressed, thank you

I called as I didn’t feel I had anywhere else to turn. In a difficult situation but after talking everything through the advisor helped me to see my situation clearly and although money plus couldn’t help at the moment I felt reassured and also comforted that I could go back if my situation changed. My advisor was more help than my bank. The chat and review helped enormously and my stress levels have lessened so thank you very much Money Plus!

17 April 2026
Unprompted review

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