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Money.com.au Reviews 

323
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional efficiency, friendliness, and deep industry knowledge, making processes smooth and hassle-free. Many reviewers highlight the excellent customer service, noting quick response times and clear explanations that simplify complex financial arrangements. People appreciate the stress-free experience, with many achieving fast approvals and feeling well-informed throughout their journey. However, some customers also noted issues with service, specifically mentioning that calls were not always returned and follow-ups were lacking.

What people talk about most

Staff

Consumers consistently report highly positive experiences with the staff, frequently describing them as... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and efficiency... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

User experience

People report positive experiences with user experience, consistently describing the process as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so very much. Katey, Merlan and the team at money.com were extremely efficient, friendly and made our refinance smooth and hassle free. They made sure we get the best deal possible. Ev... See more

Company replied

Rated 5 out of 5 stars

Fi Ahlstrom did in 48 hours what most brokers take weeks to do... I recently arranged business funding through Money.com.au and worked with Fi Ahlstrom, and I could not recommend her more h... See more

Company replied

Rated 5 out of 5 stars

If I could give Ben Nicholson and Money.com.au 10 stars, I would. His experience in the industry and the fact that he listened carefully to our needs, made such a difference. Ben went above and bey... See more

Company replied

Rated 5 out of 5 stars

The health fund advisor's recommendation suited our needs and found a Health Fund which gave us better benefits than the major funds eg. HCF etc. The RT Health Fund is owned by HCF but has better fea... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Health Insurance Agency
  5. Mortgage Broker
  6. Price Comparison Site

Written by the company

Money.com.au is a proudly consumer-first financial comparison platform, matching engine and expert guidance resource for Australians. We give consumers and businesses a better, simpler, fairer way to compare loans, bank accounts, insurance and more. We do this through our team of industry-leading experts, and our free and easy-to-use comparison tables, calculators and tools. And because WE GIVE A BUCK®, we do it the right way. We give Aussies easy access to each and every one of the thousands of products and offers in our database – not just the ones that pay us. It means you’ll often see far more options when you arrive on Money.com.au versus comparing elsewhere. We won’t leave you to go it alone either. Our customers are free to DIY to compare thousands of products, and our team of experts is on hand if you need support, from understanding your options through to application and settlement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

323 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(323)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Industry Knowledge Excellent

The health fund advisor's recommendation suited our needs and found a Health Fund which gave us better benefits than the major funds eg. HCF etc.
The RT Health Fund is owned by HCF but has better features for our requirements. This occurred because the advisor had 12 years knowledge in this industry.

25 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Peter,
Thanks a million for your review and leaving us great feedback. We’re glad to hear that you had such a positive experience comparing health insurance options with the experts at Money.com.au. If there’s anything else we can help you out with, please let us know.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Cameron at Money.com.au did an amazing…

Cameron at Money.com.au did an amazing job with our health insurance comparison and helped us switch over to a better deal. He made the whole process quick and easy and explained everything clearly so we knew exactly what was changing. Couldn’t have been happier with the service!

23 March 2026
Unprompted review
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Reply from Money.com.au

Hi Carolyn,
Thanks for taking the time to leave us a review and share your positive experience with Money.com.au. It’s great to hear that Cameron was able to find a better health insurance deal for you and made the process simpler. Please let us know if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Worth doing!

Nic provided me with clear and concise advice and options so the task was made as simple and painless as is possible. Cannot rate his expertise and demeanour highly enough. Thank you Nic for making this an unexpectedly easy task.

24 March 2026
Unprompted review
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Reply from Money.com.au

Hi Glen,
Thanks so much for the review and the great feedback on your experience with Nic. We’re glad to hear that he made switching health insurers easy and stress-free. If there’s anything else we can help out with, please let us know.
All the best,
The Money Team

Rated 5 out of 5 stars

they called me in less than 20 minutes…

they called me in less than 20 minutes after I filled a form requesting for their assistance. the representative Charlie Capps was very polite, courteous and always willing to answer all my questions and most importantly they got me a way better deal too to save money. waiting on that to materialize

23 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Richard,
Thanks so much for your feedback. It’s great to hear that you had such a positive experience comparing your health insurance with Charles, and that he responded so quickly to your request. Please let us know if there’s anything else we can help you out with in the future.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Was so easy when I signed up they did…

Was so easy when I signed up they did everything for me but explained everything in good detail saved me a lot of time shout out to Ben thanks mate !

23 March 2026
Unprompted review
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Reply from Money.com.au

Hi Tom,
Thanks for writing us a review. We’re glad to hear that Ben exceeded your expectations and made switching health insurance providers stress-free. If there’s anything else we can help with, please let us know.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Clear, concise info

Nicholas showed great depth of knowledge about the various health insurers. Clear, concise explaining.

19 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Mari,
Thanks for your review and sharing your positive experience with Nic. We're delighted you decided to compare your health insurance options with Money.com.au and that you found the right solution for you. If we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Charlie is amazing …

Charlie made the process of switching easy ! He compared what I currently had and asked me the right questions to ensure I was getting the right cover. He was prompt and called when he said he would call. Would definitely recommend !

18 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Natalie,
Thanks a million for your review. It’s great to hear that Charlie provided a thorough comparison to ensure that you're getting the best health insurance coverage possible. If we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

Excellent service and result

Nick was easy to talk to and found a much better policy with bigger rebates and $60 less per month. Also I'll get 6 weeks free.
Very happy with result, would not hesitate using this service again.

20 March 2026
Unprompted review
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Reply from Money.com.au

Hi Stephanie,
Thanks so much for your review and sharing your fantastic feedback on your experience with Nic. We’re happy to hear that he was able to find a great deal on your new health insurance policy. Absolutely reach out again if you need help with anything else.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Navigating health insurance options for retirees

Navigating best personalized option for the health insurance industry is daunting, difficult and so frustrating. Ben was terrific in tailoring a better outcome for us - only a few hundred dollars but as self funded retirees, it was a good result.

19 March 2026
Unprompted review
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Reply from Money.com.au

Hi Brian,
Thanks for taking the time to write a review. It’s great to hear that Ben was able to find you a health insurance plan that best suits your lifestyle, without adding any extra stress. If you ever need help with anything else, please reach out.
All the best,
The Money Team

Rated 5 out of 5 stars

Ask for Ben

Ben was fabulous. He really went above and beyond and nothing was too much. He was honest in all areas. 100% recommend. Thanks again Ben, you absolutely made the decision easy.

14 March 2026
Unprompted review
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Reply from Money.com.au

Hi Talia,
Thanks for your review and sharing your positive experience with Ben. We’re glad to hear that he provided a thorough and considerate comparison. If you ever need anything else, please reach out.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Saving on health care

Thank you Nick, for a very easy find and change over to a new health fund. Your expertise and knowledge was greatly appreciated.You were so helpful answering all my concerns.
I am so happy that I spoke to you today. I am now saving $50 a week compared to my previous policy. Thank you.

16 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Jan,
Thanks so much for your review and the positive feedback on your experience with Nic. We’re delighted to hear that he made the process of comparing and switching health funds stress-free, with such a great result. Please reach out again if you need anything else.
All the best,
The Money Team

Rated 5 out of 5 stars

We Saved Money on our health Fund…

We Saved Money on our health Fund contributions.

13 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi John,
Thanks for your review and sharing your positive experience with Money.com.au. We’re glad to hear that you’ve scored a good deal on your health insurance. If you ever need anything else, please reach out.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Staff are very professional and helpful.

12 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Osama,
Thanks for your review. We’re delighted to hear that you had a good experience with Money.com.au. Please reach out again if you ever need help with anything else.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Quick and easy service

Jarod made it an easy process to change health providers and found a much better deal for me based on my requirements in just a few minutes.

13 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Tod,
Thanks a million for your review. We’re glad to hear that Jarod made switching health insurance simple and stress-free while scoring you a better deal. If you need anything else in the future, please reach out.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Expert knowledge and extremely helpful.

Thank you Nick for helping me review and change over my health insurance policy. Your knowledge and expertise made what appeared to be an insurmountable task much less taxing and will no doubt save me a lot of money.
Finding an Australian company who you felt you could trust to do the onerous task of comparing policies and make recommendations based on your personal circumstances was so refreshing.

13 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Jane,
Thanks so much for taking the time to write us a review and sharing your positive experience with Nic. We’re happy to hear that he was able to make arranging your health insurance easier. Please reach out again if you need anything else.
All the best,
The Money Team

Rated 5 out of 5 stars

Great service and very helpful

Great service and very helpful

11 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Darrell,
Thanks for your review. We’re happy to hear that you had a positive experience with Money.com.au. If you need anything else in the future, please reach out again.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Respectful no nonsence quote

Listening with respect to my needs for a future health care plan now I'm budgeting on a pension.
Result was very acceptable and the appropriate coverage was completed overnight.
Well pleased, thankyou Ben

3 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Michael,
Thanks so much for the review. We’re happy to hear Ben was able to make arranging your health insurance straightforward and stress-free. We really appreciate the recommendation and would be glad to help again whenever you need.
Best wishes
The Money Team

Rated 5 out of 5 stars

Nicholas is your person, to explain & understand insurances.

Nicholas was patient, always polite & very helpful.
I contacted him 3 months ago, and contacted him again this month to sign up. He was happy to review the insurance’s again.

6 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Linda,
Thanks a million for your review and the great feedback on your experience with Nic. We’re delighted that he made the process smooth and gave you the confidence to decide on the right option for your needs. If you need anything else in the future, please reach out again.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Jarod was excellent at explaining the…

Jarod was excellent at explaining the process to me along with his outstanding customer service skills I feel very confident in making the decision to change providers.

Jarod is an asset to your business.

Warm regards
Ashley

4 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Ashley,
Thanks for taking the time to leave us a review. We’re very happy to hear that you had such a positive experience comparing health insurance options with Jarod. Please reach out again if you need anything else.
All the best,
The Money Team

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, straight to the point and I are actually finding you the best price
Highly Recommend 👍

2 March 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Leigh,
Thanks so much for the review. It’s great to hear that you had such a good experience and that the process was easy. If you need anything else, please reach out.
All the best,
The Money Team

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