The Monex software is excellent. We pay various firms in multiple currencies and the fact that you separate them out that way, is perfect and keeps errors at bay. Plus the customer service is except... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been doing business with y'all for many years. I feel comfortable in y'all being fair to me. Your employe, Peter Stoutjesdijk is very nice and he represents y'all in a fabulous way. I thank... See more
Company replied
Monex's strength is in their customer service. Sometimes their website is a bit clunky, but if you call them, a real person always picks up and they're always helpful. Highly recommended for FOREX and... See more
Company replied
While I rarely speak to the same person twice, the staff at Monex are always anxious to please and oblige. ... but is Monex open to suggestions? How about a monthly statement showing the ending bala... See more
Company replied
Company details
- Non-Bank Financial Service
- also in
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Payment Service
Written by the company
Monex Global, part of Monex S.A.P.I. de C.V. (“Monex”), specializes in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implements well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments. By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
Contact info
United States
- hello@monexglobal.com
- monexglobal.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good job and quick
15 January 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear you’re happy with our quick service. We appreciate your support and look forward to assisting you again.
Reply from Monex
Thank you for your great feedback! We’re happy to hear you love the system and that our team has been friendly, fast, and accurate. We appreciate your trust in Monex USA and look forward to continuing to support you.
Reply from Monex
Thank you for your feedback! We’re happy to hear you’ve had a great experience with our team and prompt service. We appreciate your support and look forward to working with you again.
EXCELLENT SERVICE
16 December 2025
Reply from Monex
Thank you for your feedback! We’re thrilled to hear you had an excellent experience. We truly appreciate your trust in Monex USA and look forward to continuing to support you.
Love working with Christian's team
Love working with Christian's team, always fast response and super friendly!
15 December 2025
Reply from Monex
Thank you for the kind words! We truly appreciate your partnership and look forward to continuing to support you!
Matt Malone is wonderful always helpful.
3 December 2025
Reply from Monex
We appreciate you taking the time to share your experience—thank you for choosing Monex USA!
Only work with the best!!
Working with Monex is a sincere pleasure. Peter Stoutjesdijk and Bryan Cohen are outstanding. They not only know their business but also offer excellent market advice to help me make good decisions. I have worked with Monex for over 10 years and only reach out to them when I need guidance on the FX Markets.
1 December 2025
Reply from Monex
Thank you for the fantastic review and for trusting Monex USA for over a decade! We’re thrilled to hear that working with our team has been such a positive experience. Thank you again for your loyalty and for choosing Monex USA
Reply from Monex
Thank you for sharing your feedback!
Great service — fast, transparent, and trustworthy
I’ve been using Monex for several years for my international transfers and the experience has always been excellent. The platform is easy to navigate, the process is quick, and their communication is clear and professional. A trustworthy partner for currency exchange.
18 November 2025
Reply from Monex
Thank you for your kind words! We’re glad to hear that our team is consistently able to support your requests quickly and keep you informed along the way. It’s a pleasure working with you, and we appreciate your continued trust in Monex USA.
It is always a quick easy transaction
14 November 2025
Reply from Monex
Thank you for the great feedback! We're happy to hear your transactions are always quick and easy. We appreciate you choosing Monex USA!
Sam Mackenzie doesn't reply to email or…
Sam Mackenzie doesn't reply to email or answer phone. Needed urgent payment. I will be using my bank from now on.
28 October 2025
Unprompted review
Reply from Monex
We’re very sorry to hear about your recent experience and the difficulty in reaching our team. This isn’t the level of service we strive to provide. We take your feedback seriously and would like to investigate what happened to ensure it doesn’t occur again. Please reach out to us at clients@monexusa.com so we can assist you directly and make things right.
Delaney was spot on with excellent…
Delaney was spot on with excellent response and quick service.
6 November 2025
Reply from Monex
Thank you for your feedback! We appreciate you choosing Monex USA!
The exchange fee for yen is higher than…
The exchange fee for yen is higher than it used to be.
4 November 2025
Reply from Monex
Thank you for your feedback. We appreciate you sharing this with us. Exchange rates fluctuate over time, but we always aim to remain competitive. We’d be happy to review your pricing with you to ensure you’re getting the best possible rate for your transaction volume and needs. Please feel free to reach out — we’re here to help.
easy currency exchange at a great rate
Professional team with great quick service not to mention the great rates ...much better than other banks.
24 October 2025
Reply from Monex
Thank you for the great feedback! We’re thrilled you’re enjoying our quick, professional service and competitive rates. It’s wonderful to know we’re helping you save compared to traditional banks — that’s exactly what we aim for at Monex USA!
Easy to transfer money with just a…
Easy to transfer money with just a minute of your time and always great rates.
22 October 2025
Reply from Monex
Thank you for your kind words! We're so glad you find our platform quick and easy to use — and that you’re happy with our rates. We appreciate your trust and look forward to continuing to support your transfers!
Reply from Monex
Thank you for your feedback! We’re delighted to hear that our team members continues to provide you with great service.
Monex is so easy to work with
Monex is so easy to work with. The online portal makes my FX transactions simple.
20 October 2025
Reply from Monex
Thank you for your kind feedback! We’re glad to hear that our online portal makes your FX transactions simple and seamless. We appreciate your trust in Monex USA and look forward to continuing to support your business needs!
Reply from Monex
Thank you for your review! We’re delighted to hear that our team has been helpful and responsive to your emails. Providing fast and reliable support is something we take pride in. We appreciate your continued trust in Monex USA!
I love Monex best bank I've dealt with…
I love Monex best bank I've dealt with you have the best people working for you
17 October 2025
Reply from Monex
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with our team
Reply from Monex
Thank you for your kind words! We’re delighted to hear you’re pleased with our service and response time. We truly appreciate your trust in Monex USA!
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