The Monex software is excellent. We pay various firms in multiple currencies and the fact that you separate them out that way, is perfect and keeps errors at bay. Plus the customer service is except... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been doing business with y'all for many years. I feel comfortable in y'all being fair to me. Your employe, Peter Stoutjesdijk is very nice and he represents y'all in a fabulous way. I thank... See more
Company replied
Monex's strength is in their customer service. Sometimes their website is a bit clunky, but if you call them, a real person always picks up and they're always helpful. Highly recommended for FOREX and... See more
Company replied
While I rarely speak to the same person twice, the staff at Monex are always anxious to please and oblige. ... but is Monex open to suggestions? How about a monthly statement showing the ending bala... See more
Company replied
Company details
- Non-Bank Financial Service
- also in
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Payment Service
Written by the company
Monex Global, part of Monex S.A.P.I. de C.V. (“Monex”), specializes in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implements well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments. By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
Contact info
United States
- hello@monexglobal.com
- monexglobal.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I find the interface easy and the staff…
I find the interface easy and the staff always available, for questions or assistance. It is a pleasurable experience to use the service.
2 July 2026
Reply from Monex
Thank you for your wonderful feedback! We’re delighted to hear that you find our platform easy to use and that our team is always available whenever you need assistance. Providing a seamless experience and exceptional support is our priority. We truly appreciate your trust in Monex and look forward to continuing to serve you!
Reply from Monex
Thank you for your kind feedback! We’re delighted to hear that you’ve received clear, helpful guidance and excellent support from our team. Providing a smooth and transparent experience is always our goal. We truly appreciate your trust in Monex!
Best decision!
Working with these guys was the best decision I've made. They are very responsive, and answer my questions quickly. I can't say enough positive about them!
25 June 2026
Reply from Monex
Thank you for your wonderful feedback! We’re thrilled to hear that choosing Monex has been such a positive experience for you. Providing responsive service and answering our clients’ questions quickly are top priorities for us, and we’re delighted to know we’ve met your expectations. We truly appreciate your trust and support, and we look forward to continuing to serve your needs!
it is a pleasure to work with Monex
it is a pleasure to work with Monex. Easy, helpful and quick.
23 June 2026
Reply from Monex
Thank you for your kind feedback! We’re delighted to hear that it is a pleasure working with Monex and that you find our service easy, helpful, and quick. We truly appreciate your trust and look forward to continuing to support your needs!
it was great
23 June 2026
Reply from Monex
Thank you for your feedback! We’re delighted to hear that your experience with Monex was great. We truly appreciate your trust and support!
Best broker in the world
Best broker in the world, very good rate, very professional , more than 6 years that I'm working with them and There’s nothing else to say but thank you
23 June 2026
Reply from Monex
Thank you for your incredible feedback and for being a valued client for more than six years. We’re honored to have earned your trust over the years and are delighted to hear that you value our competitive rates and professional service. Long-standing relationships like yours mean a great deal to us. Thank you for your continued partnership and support of Monex!
They always honor my trades and my…
They always honor my trades and my favorite sales guy always waives the transaction fee, no complaints here!
22 June 2026
Unprompted review
Reply from Monex
Thank you for your feedback! We’re glad to hear that you’ve had a positive experience with our team and that we’ve consistently met your expectations. We truly appreciate your support and your trust in Monex. We always strive to deliver a 5-star experience, and we look forward to continuing to serve your foreign exchange needs.
The relatively new online system for…
The relatively new online system for ordering wire transfers works very well. It makes the entire process work quickly and easily. I'm a great fan.
18 June 2026
Reply from Monex
Thank you for your wonderful feedback! We’re delighted to hear that our online platform for ordering wire transfers has made the process quick and easy for you. It’s great to know the system is helping streamline your transactions, and we’re thrilled to have such a strong supporter. Thank you for your continued trust in Monex!
Monex was able to correct a bad mistake…
Monex was able to correct a bad mistake we made which saved us time and money.
Arjun was very helpful.
12 June 2026
Reply from Monex
Thank you for your feedback! We’re glad we were able to help resolve the issue and save you both time and money. Providing responsive support and helping our clients navigate unexpected challenges is an important part of our service. We truly appreciate your trust in Monex!
excellent service
8 June 2026
Reply from Monex
Thank you for your feedback! We’re delighted to hear you’ve received excellent service. We truly appreciate your trust in Monex!
Reply from Monex
Thank you for your feedback! We’re glad to hear you find our service fast, accurate, and easy to use. We truly appreciate your trust in Monex!
Reply from Monex
Thank you for your wonderful feedback! We’re delighted to hear that you’ve received great customer service and that our team has been quick to respond to your needs. We truly appreciate your trust in Monex!
Very easy to use
5 June 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear you find our service very easy to use. We truly appreciate your trust in Monex!
Proessional rep/excellent rate/user - friendly
Proessional rep/excellent rate/user - friendly interface
4 June 2026
Reply from Monex
Thank you for your feedback! We’re delighted to hear that you’ve experienced professional service, excellent rates, and a user-friendly interface. Providing a seamless and valuable experience for our clients is always our goal. We truly appreciate your trust in Monex!
Monex Top Corporate FX FinTech
Easy, efficient, and fair pricing. Great online system, too.
2 June 2026
Reply from Monex
Thank you for the wonderful feedback! We’re glad to hear you find our service easy and efficient, our pricing fair, and our online platform valuable to your business. We truly appreciate your trust in Monex and look forward to continuing to support your FX needs!
Great service
Monex's strength is in their customer service. Sometimes their website is a bit clunky, but if you call them, a real person always picks up and they're always helpful. Highly recommended for FOREX and international payments.
1 June 2026
Reply from Monex
Thank you for your thoughtful feedback! We’re especially pleased to hear that our customer service has made such a positive impression and that our team is consistently available and helpful when you need assistance. We also appreciate your comments about the website and will continue working to improve the user experience. Thank you for your recommendation and for trusting Monex with your foreign exchange and international payment needs!
George is always so quick and very…
George is always so quick and very courteousm
12 May 2026
Unprompted review
Reply from Monex
Thank you for your kind feedback! We’re delighted to hear that you consistently receive quick and courteous service. Providing responsive, professional support is something we take great pride in. We truly appreciate your trust in Monex!
Christian Polito is responsive and very…
Christian Polito is responsive and very helpful. No bad experiences at all....all positive :)
28 May 2026
Reply from Monex
Thank you for your wonderful feedback! We’re delighted to hear that you’ve consistently had responsive and helpful support and that your experience with Monex has been entirely positive. We truly appreciate your trust and support!
Excellent customer service
Octavio Ballali is the rep I work with at Monex and I rely on him to keep me updated with currency trends. His knowledge is an asset to me and I will continue to work with him for his excellent customer service.
28 May 2026
Reply from Monex
Thank you for your wonderful feedback! We’re delighted to hear that you’ve received knowledgeable support and valuable insights on currency trends. Providing excellent customer service and helping our clients stay informed are top priorities for us. We truly appreciate your continued trust in Monex!
Missed my request
I submitted a request about a week ago and no one responded to my request until I sent a second request today. My request was "overlooked." Thankfully, it was not an urgent request and I don't know what the difference was for the currency between last week and today. This is a bit disappointing.
26 May 2026
Reply from Monex
Thank you for your feedback.
Your feedback is valuable and helps us improve our responsiveness and communication processes. Thank you for your patience and for continuing to work with Monex.
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