Rep Nav returned all phone calls, as did his supervisor, Sean. Nav gave me a great comfort level. Everything promised was executed timely. I am very pleased with Monex's buy back policy, pick up pro... See more
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Review summary
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I had a great experience buying my precious metals from Mr. Art C. Levine because he was very friendly, approachable, and a real professional. I was very satisfied with his honesty and integrity by do... See more
Monex makes buying precious metals very easy. My representative Don is amazing. Great guy, down to earth customer focused, pleasant professional, and patient. All in all always a great experience. Don... See more
Security Advisor Tony Arce is a true professional! He understands the value in owning physical gold (Gold Canadian Maple Leaf Coins). He explained why this is a better option than physical gold Exchan... See more
Company details
Written by the company
The Monex group of companies was founded by Louis E. Carabini in 1967 at a time when there were no gold dealers due to the 1933 federal law prohibiting gold ownership. Originally known as the Pacific Coast Coin Exchange, our initial business was primarily devoted to trade in pre-1965 U.S. silver coins and pre-1933 gold coins. At that point in time, increasing precious metals prices became evident to the investing public. For over 50 years, Monex has been one of America's trusted names in gold and other precious metals. With client transactions now totaling over $70 billion, Monex Deposit Company, established in 1987, is today America's premier precious metals dealer because of our dedication to customer service and satisfaction. Today, three generations of the Carabini family are now working with Monex, including founder Louis Carabini, his son Michael and Michael's daughters Cristina and AnnaMaria. In addition, more than 43% of Monex employees have been with the company for a decade or more. Our success and reputation have been built from long and fruitful relationships with our clients. As a result of our clients' trust in Monex, over 80% of our business is from clients doing repeat precious metals business, and about one-quarter of our new clients are referred to us by existing clients. Located in Newport Beach, California, Monex Deposit Company is home to a large and dedicated staff of hard asset professionals committed to serving your precious metals investment needs and being America's best bullion dealer with a convenient market and competitive precious metals prices.
Monex Deposit Company has been America's Trusted Name In Precious Metals Investing for Almost 50 Years
Written by the company
- We are committed to serving your precious metals investment needs while providing the best pricing and easy two-way market
- Monex takes great pride to being home to a large and dedicated staff of hard asset professionals committed to serving your precious metals investment needs and being America's best dealer with a convenient market and competitive precious metals prices.
Contact info
4910 Birch St, 92660-8100, Newport Beach, United States
- 800-444-8317
- support@monex.com
- monex.com
4.9
Excellent
4K reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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Mike is a professional and guided me…
Mike is a professional and guided me through the process
9 January 2026
knowledgeable
8 January 2026
Clients Matter at Monex
Your sales staff. They are friendly, knowledgeable and helpful. I'm a novice Precious Metals Investor at best. Frank Castro and his sales team always makes my purchase experience stress-free and comfortable.
7 January 2026
Always enjoy working with Mr Kennedy
Always enjoy working with Mr Kennedy. Great service and reasonable prices.
Thanks!
8 January 2026
Don Stockton is great to work with!
Don Stockton is great to work with. He's both friendly and knowledgeable. We really like you folks at MONEX!
Don And Christine Bell
8 January 2026
Very professional I love the attitude
Very professional I love the attitude, pleasant transactions
8 January 2026
Uneasiness about delivery
I gave it four stars instead of five because although the transaction by credit card was easy, it was costly. Also, I completed the transaction without an account and have been left with uncertainty and uneasiness about my delivery, not knowing whether it'll be shipped by USPS or UPS or some other carrier and having no confirmation of a shipment number as of yet.
5 January 2026
Frank Castro is a wonderful agent
Frank Castro is a wonderful agent. He routinely and patiently answers my questions, and expediently processes my purchases. I am very blessed to have him as my Monex Contact. Thank you so much.
6 January 2026
Lee Z
Lee, the person I dealt with was very nice and helpful, unlike many of the aggressive and pushy salespeople I have dealt with from other companies.
5 January 2026
Very responsive "get it done" rep
3 January 2026
quick and easy
I have Always used Ben for my service. He has made my purchase go smoothly and easy.
1 January 2026
Responses from your representative was…
Responses from your representative was excellent.
2 January 2026
Lee Zollitsch...
Lee Zollitsch.... from the beginning Lee has helped me with any questions I've had. Lee's very polite and respectful. If I leave a message.... he calls me back right away. It's your rep that's the voice of Monex.
31 December 2025
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