momnt.com Reviews 

921
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the helpful and professional staff who patiently guide them step by step through the loan setup and answer all inquiries clearly. People highlight the remarkably fast and seamless application process, noting that representatives provide wonderful support and maintain an exceptionally polite attitude. Clients appreciate receiving regular updates throughout their journey and knowing they can easily access their account status. However, some customers also noted frustrations regarding payment processing, billing methods, and account payoffs. Reviewers mentioned experiencing significant delays with check processing, communication difficulties, and unexpected charges appearing after fully settling their balances.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally polite,... See more

Customer service

People report positive experiences with customer service, noting that representatives are extremely polite,... See more

User experience

Users describe positive interactions with user experience, highlighting the simple application process and... See more

Service

Consumers find service to be a fast and efficient experience, consistently praising the helpful staff and... See more

Payment

Reviewers express mixed feelings regarding payment experiences, as some customers praised helpful staff for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Momnt.com was very helpful in providing me fast financial support when my HVAC system went out prior to a snowstorm arriving in a couple a days. I applied for the loan and got a response back in 10 m... See more

Rated 5 out of 5 stars

Bonnie was very pleasant today reviewing my loan terms with me. She has a great phone voice, too. Everything was covered and she did inquire if I had any further questions - which I did not. Tha... See more

Rated 5 out of 5 stars

I was so confused, but Karime talked me through everything! She was so patient and well trained! Made the whole process so easy! The company appears to put time into their employees training! I wou... See more

Rated 5 out of 5 stars

I was called by Jennifer today to discuss my account, she informed me I still had a little over $3000 to use if I needed to and I told her my business had been concluded with my roofing company and th... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

921 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(921)

289 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service!

Although I only had a loan through Momnt for a short time, when I called up Momnt Bonnie did a great job of taking care of my customer service request. She was friendly and took care of the issue immediately. Thanks Bonnie and Momnt for making the process quick and smooth!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Bonnie was very kind

Bonnie was very kind. She was great to talk to and very helpful in answering all of my questions and explaining everything clearly.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Discussion was very fast and to the…

Discussion was very fast and to the point. There was not a lot of wasted time. Very professional. Bonnie did have to read a bunch of "legaleze" over the phone to me which was required by law and then apologized for that part taking so long. She always asked if there were any questions. Very efficient use of time on phone call.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Just starting a loan

Just starting a loan. Momnt has kept in contact at each stage. Bonnie contacted me to answer any questions I might have. Bonnie clarified an issue that I needed to adjust. It was greatly appreciated.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Very professional!

I called in and talked to Jay. I paid my bill in full online and had an issue. Not with Momnt but with my bank so I wanted to be sure I wasn’t going to have money withdrawn twice. Jay was very professional and helpful. And my concern was addressed in minutes. Thank you!!

4 May 2026
Unprompted review

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