momence.com Reviews 372

The software is fundamentally broken. I am not going to go into all the ways this is true, but basically it is a bit of a mess. The main points that cause the biggest headaches are:-
There is zero facility to edit or void transactions.
Little thought has been given to customer credits and how these should work.
Audit trails and information relating to transactions is lacking.
The information sent to Stripe is utterly broken, no description or detail of the transaction and frequently missing fundamental information about who the customer even was.
Sales reports are also useless and not very accurate , particularly as there are incorrect transactions left that cannot be fixed or voided (see point re editing transactions). They also lack any form of customisation.
Company has been fundamentally unwilling to fix the glaring issues and made assurances before sign up that did not eventuate.
Honestly just stick well clear of this software. All it will give you is frustration and headaches.

Great bookingsystem and amazing support. Very quick, effective. within 10 min 99% of my problems are solved.

momence support team is nothing but helpful. the app is easy for users to use and i wish i went with momence from the start.

I had a technical issue and reached out to support team and they were quick to respond with advice. Which I was able to easily follow their instructions and resolve the issue.

I’ve been using Momence for three years now, and it’s amazing! All their features are exactly what I need and more. Their customer service is always on point. I also appreciate they have monthly workshops to help you use the system to its fullest. It’s the perfect system for my business and most importantly, my customers.

Chat was awesome. Got answers I needed - and the chat line stayed open while I tried the recommendations

Cyra is extremely helpful and assisted through a complex problem

Gabbie was responsive and solved my issues promptly and with clear, easy communication!

Ericha was very professional and handled my question with speed.

Momence has quick chat response and helps me resolve my issues using screen shots and other ways to coach me. My yoga customers love the convenience of using Momence.

great, straight to the point, couldnt have been easier!

Very quick!!! Thank you!!!

I recently reached out to Momence Support and had the pleasure of working with Jay and Josh—two reps who truly embody what customer service should be. As someone who values clarity, compliance, and a frictionless client experience, I came in with some nuanced questions around intake forms, waiver integration, and appointment flows. Jay and Josh didn’t just answer—they listened, understood the deeper context, and offered solutions that respected both my branding and backend needs.

Their responsiveness, patience, and technical insight helped me move forward with confidence. In a space where small details matter—especially when you’re balancing wellness services with regulatory rigor—their support made all the difference.

Highly recommend Momence not just for its platform, but for the people behind it. Jay and Josh, thank you for showing up with integrity and care.

Beware — don’t share your data.

Momence, co-founded by Matteo Carroll (Harvard MBA, Y Combinator alum), is one of the most dishonest companies I’ve ever dealt with. On a recorded Zoom sales call, they misrepresented a critical integration to induce me into a contract. I run an appointment-only wellness studio, made my needs clear, and was reassured their system could deliver. It couldn’t.

Trusting their word, I gave them one month of full access to six years of my client + sales data (2019–2025) so they could handle migration. I spent weeks setting up their platform, preparing to launch. Only the day before launch did they finally admit their software didn’t do what they promised. That is not a misunderstanding. That is fraudulent inducement.

When I demanded proof my sensitive client data was deleted, they sent me a sham “certification” signed only as “Authorized Representative” — no name, no title, no accountability. A middle schooler could see that’s meaningless. When I provided a proper certification letter requiring a responsible officer’s name, title, and signature, they refused to sign and ignored my deadline.

Instead, they now hide behind faceless emails signed “Momence Legal,” claiming they are keeping my records under “litigation hold” while still refusing to certify deletion. So which is it? Deleted, or preserved? Either way, it proves one thing: this company is evasive, dishonest, and unsafe with data.

If this is the best a Harvard MBA + YC-backed founder can offer, it’s embarrassing — for them, for their investors, and for anyone foolish enough to trust them.

Momence wasted my time, mishandled six years of data, and then refused accountability. Business owners: do not risk your client data or your trust on this company.

I have been a long term customer of momence, over 5 years. Recently, I tried to make a simple change to my appointment structure. It was impossible. Took hours, and by mistake I added an extra location, because the appointment system was not showing me any venues that I had. Little did I know that would trigger a 10x price increase, which no one has been able to help with. Then my clients couldn't book becuase of the location issue. This product is fiddly to use as an independent/small business. To many options, that you have to go backwards and forwards to configure. It is confusing, and errors are impossible to avoid.

Real time help, without waiting a long time. I'm so grateful. THANK YOU Momence!

I am new to Momence and Bruno was a HUGE HELP! I had created a ticket that requested a call to help me get things straight and fix my issues Bruno took care of all of it. I appreciate his patience. But I am still salty that my ticket was closed and I never did receive a call to resolve my concerns.

easy, helpful customer service

Quick Response time, thank you.

Emilio was amazing and so helpful with all of my questions - great customer service + support!