momence.com Reviews 

Not user friendly -- seems messy. Cant see my records in an orderly fashion. Regarding Yoga Studios -- I attend 3 studios but only 2 show up when I try to login. Trying to see past classes and purchases is messy and not as simple as Mindbody. Why on earth would anyone switch over to this site????

I joined Momence (or Ribbon as it was then called) five years ago. I've seen their offering expand to include more and more services to support their clients. Their customer support has always been really efficient, fast, friendly. I really recommend them.

Josh takes time to explain things clearly with a friendly demeanor. I always appreciate his assistance!

I have extensive background on Digital Products and have tried all the major systems available. Momence is by far the best and better looking in the Marketing. I am just starting my journey with this product but so far I am well impressed.

Dweez was quick and very kindly answering my questions! He gave me a solution. Definitely recommend him!!

I have been a customer of momence for nearly five years now.

The reason I have stayed with them so long is I found the system easy to use and saved me valuable admin time.

A brief intro/history.
I run a Pole Fitness Studio in Dublin and made the switch to momence (then Ribbon) in 2021 to help with running the business with ease.

The team were really helpful getting me set up and on-boarding.
However there were several big errors made on their part at the start, Students had paid fees in and they didn't land in my bank account.
I flagged it and in fairness to them they put their hands up and after rectifying the mistakes agreed these shouldn't have happened and so offered me grand fathered pricing for the foreseeable future.

This meant no matter the amount of updates, new features, I wouldn't pay any higher than this fee and was on a custom price per month.

In February of this year I needed to update bank details as I had gotten a new business bank card, to ensure the monthy direct debit went across.
For various reasons, due to my own error, I forgot to do this and very much accept my error here.

When you forget - Your account does not stop working, it just gets switched back to the light version.

Features: Includes all software features such as scheduling, class management, and reporting, except for SMS messaging
Fees: A 5% transaction fee is charged on each ticket sold

This is basically a factory reset from what I was using
.
I then got a 4% card fee that you as a business get to choose to absorb or let the customer.
This is a fee I wasn't even aware of as I was always a paying customer so it was switched off, and not something I even realised was 'switched on' now/

So I was being charged a whopping 9% fee per customer ticket.

Basically you get a factory reset on your account.

Here is my issue.

On the 2nd of Feb I got an email because my payment failed.
The email had one sentence saying I need to update payment details. No warning about the downgrade in account or the 9% fees I was about to start paying as a result.

This was the only email I got in regards to this.
On the dashboard there is a small amber box warning of the need to update details - hardly arresting.

When you do expand on this it says 'higher fees might apply', and further more when you click on it you are redirected to your payment page, again no further mention of account downgrade, extra fees, all results of this payment failure.
I was onto stripe and having a back and forth with them as I thought they had been charging the fees, they highlighted it was momence.

Why is there no note of these fees on the momence website? I shouldn't have to find out about them through a secondary company.

Why are you sent one one-sentenced email to remind of this? Not a monthly reminder or even just a second one out of courtesy?
Small business owners like myself are generally spread thin and it's easy for things to go on the backburner.

In the few months that I made this terrible mistake and incurred these malicious fees they amounted to nearly €5,000, which is about five years of fees I would pay to the platform.

I have been ignored on emailing the CEO a few times, who has previously dealth with issues I've had, not this one.
The Customer care got back to me but could not help at all really.

As a long term paying customer from when this company was a start-up I thought that perhaps we could have at least found a middle ground in easing this massive fee that I did incur, but was not met with any willingness.

I will be leaving this company. On priniciple alone I can't keep my business with a host that profits off the margin of error of small business owners like myself, that are neither willing to even discuss meeting with any sort of compromise.

I'm posting such a detailed review so that hopefully it doesn't happen to anyone else.

Momence has really up their game with customer support. I’ve been a client for years. Customer support gets better and better. Well done team

AVOID MOMENCE AT ALL COSTS! I was really excited about the potential of the platform, but my experience has been HORRIBLE. I am warning you to please seek another platform before you experience the same issues I have. Their customer support is truly the worst I have ever experienced. My onboarding support person ghosted me and I haven’t been able to get a solution to my issues since I purchased the software over 3 months ago. Go with MindBody like I wish I would have!

Terrible experience. Onboarded me incorrectly, resulting in a bunch of lost revenue. They fixed it, but not properly, resulting in more lost revenue. Then they tried to blame me & stonewalled me when I sought compensation. Avoid.

I am a customer, not a business owner, therefore I hope i can offer a different perspective.

From a user perspective, I don’t like it and I don’t get it. I am frustrated that the studio I attended switched to this app. Here are the major cons:
- no exploration: I can’t see what other businesses in the area have services. I really like MINDBODY for that.
- I now have two apps: because of this, I use mind body for my other fitness/spa interests with Momence for one specific studio.
- cannot delete account: I’m not wanting to attend the studio anymore, but I cannot delete my account. It tells me to reach out to the studio to cancel my Momence account. See below for full cancellation message.
- unable to reach out to customer service: in the app, I clicked the button to “send us a message.” that takes me to a browser where they force KB articles. Scroll all the way down, and you see “login to message.” So I do. But then it takes me back to my general account. It’s a loop that goes nowhere. I cannot find a support phone number.

This is absolutely shocking from rights to privacy and account deletion.

Deletion message: “You still have active customer accounts open with hosts. Please contact them to delete your account first to confirm there are no pending obligations, e.g. unsettled payments.”

What does this even mean? How can I have unsettled payments when you buy passes prior to receiving a good/service?

I had a great experience receiving support from Macey on chat.

Aries was able to explain my question and broke it down in Layman's terms. (Not IT driven) Didn't give me a link to figure out the answer to my question. Awesome spontaneous and quick response.

Dweez was awesome! Patient, clear, thorough and covered all the bases. 10/10

Very helpful support team, responded within 24 hours and followed up to ensure everything was sorted. Very satisfied with my experience. Friendly, helpful and reliable

Quick, friendly, on point.

If i could give zero stars… i would. The client review ‘feature’ sucks big time.
I never wanted this. BUT it is built into the system. After each class, the app actively solicits clients’ reviews of the class.
For you to see the reviews, you have to pay for it. You CANNOT turn this ‘feature’ off. So if a client receives a request to leave a review of the class, they assume it is from the studio. They leave a negative review - expecting the studio would follow up with the client.
But since you NEVER received the review, the client is pissed off.

And you acutually lose clients! Bcoz momence is greedy. They solicit reviews from your clients without your consent. And they want to charge you for it. And clients think the studio is receiving the review, expecting follow-up. Never happened.

They are pissed. So you lose a client.

Can’t wait for my contract to end. Moving to another provider.

Helpful, speedy, resolved issue completely with guidance and clarity.