Moixa Reviews 

Moixa used to be excellent and had excellent customer service when I bought the battery as part of a PV installation. There is no one that picks up the phone these days, and support for older battery systems is terrible. I am waiting for an engineer to remove my old battery. It is taking an age to arrange.

Shocking company. No customer service and system is so bad. Has never worked properly and constantly gives errors. Batteries expanded and burst their case. Very unsafe product and I am currently having it removed because it is so unsafe

Moixa has always been great. They contacted me one day to replace th ebattery completely out of warranty, i did not even notice it was required..recently they contacted me that my battery was offline so it shows the monitoring & support provided - I boughjt the battery more than 5 years ago

Excellent customer service
Really helpful and on the ball

A very helpful man very patient with us as we are in 70s and us and technology do not get on, he even sent an e mail how to restart the battery very helpful

Prompt and intelligent responses to guide me through troubleshooting. Which did eventually require an engineer visit. But even that was quick and the issue was resolved toy great satisfaction!

Customer relations although friendly have failed to respond within 25 working days of reporting problems of a failure of communications with our smart battery. An engineers visit has still not been arranged and no alternatives have been offered as the smart battery unit is no longer available. The original cost of the smart battery and solar panels have not been recovered.

We purchased the battery 6 years ago. It is still under warranty. It stopped working at the end of January, and we waited until April for an engineer. Unable to fix it, Lunar Energy (the 'trading as' of Moixa after a merger) have told us they no longer support that model and have offered to decommission it. The unit cost over £3000 and has so far saved less than 25% of it's initial cost. Very dissatisfied overall.

We've been waiting since the end of January for an engineer to look at our battery, which suddenly stopped working. As well as not having a battery we have lost access to all of our household data - it is all routed through the battery. I've had no unprompted contact from support.

Update:
A few days after leaving this review Moixa got in touch to apologise and to arrange a priority visit by an engineer. This took place just over a week later and the battery was quickly fixed - a replacement SD card. Moixa have also offered compensation for the loss of savings during the period the battery wasn't working. Everything is working fine now and I'm satisfied - only the original delay is reducing the rating

Absolutely first class service from this company. They have continued to monitor my battery since install and recently contacted to say they noticed a fault. Engineer sent who replaced the components.
Can highly recommend!

Very helpful and patient to help me move from Tp-link to Wi-fi connection for my Moixa battery. Time taken was not a problem.

It took just over 1 hour to resolve my problem which is great customer service by Rhys H

When my solar system stopped charging my battery I called the supplier of the inverter and was told to wait 5 days until after Xmas!
The next day Moixa called to say they had noticed a fault and suggested a solution which led me to a fix.
Top marks Moixa!

Very quick response and the correct information given first time to solve the problem.

Moixa Support took great care in getting me through confusion about a data failure on my account's dashboard.

Excellent service easy instructions quick and simple

I believe this installation was not easy, but Andy displayed a lot of dedication and determination to get the new battery working. A long day but a successful one and I am very pleased with the result.

The parts were sent to me in good time. The installer arrived when promised and did the job without complaint in very hot conditions. He was friendly, helpful and efficient. Perfect job thank you

Since I have had their 4.8 kWh battery installed my use of grid electricity has plummeted! Some days can run the house almost entirely from the solar panels and battery.

Always get a quick and helpful response from Moixa with any queries.

Our battery went offline when we were on holiday. An email alerted us to this. Unfortunately I needed assistance to reset the system which a 5 minute phone call achieved. I had a follow up email the next day confirming the battery was working fine. Excellent service.