MobilityPlus Wheelchairs Reviews 8,634

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,266 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their durability and excellent value. Many appreciate the efficient delivery service, with items often arriving quickly, sometimes even the next day. The staff are frequently commended for being friendly, helpful, and knowledgeable, providing great service and support. However, some customers also noted issues with delivery, mentioning delays, missed appointments, or problems with the delivery personnel. A few people experienced initial product issues, such as damaged items or missing parts, though these were generally resolved by the company's after-sales team.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the quality and functionality of items like... See more

Delivery service

Customers had positive experiences with delivery services, frequently praising the speed and efficiency. Many... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Quality

People report positive experiences with quality, often describing products like wheelchairs, scooters, and... See more

Staff

Consumers find staff to be positive. Reviewers consistently praise the staff for being friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, helpful and knowledgeable staff and no pressure to buy. Getting a mobility scooter was a big decision for us but visiting the Worksop store and getting to try one was invaluable. We even got... See more

Rated 5 out of 5 stars

Having recently purchased the ranger xl powerchair, I wanted to buy the portable hoist so my carers wont struggle to get the powerchair lifted up into their cars. I had an issue with the first hoist a... See more

Rated 5 out of 5 stars

I was going on holiday in just over a week when the footplate of my wheelchair was damaged. The standard timeframe for repairs is 7 working days but Mobility Plus picked up, repaired the footplate of... See more

Rated 5 out of 5 stars

Fantastic Customer Service Listen to me understood and delivered what I needed This Company is Outstanding on Quality Service and Amazing Value for Money this is my second Wheelchair from them not... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

MobilityPlus supply premium quality electric wheelchairs at an affordable price. The company was formed out of the increasing demand for quality powerchairs at a price that bridges the huge price gap between manual and current electric wheelchair models. Our goal is to make it as easy as possible for anybody that may require a wheelchair to upgrade into a more independent, convenient method of transportation. MobilityPlus is dedicated to enhancing quality of life of our customers. The company is consistently offering the best quality and most functional mobility products, with best value and competitive pricing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really easy experience. Good product

We turned up not knowing that u needed an appt but was still met with a smile by a lovely young lady. She understood my needs and was helpful and knowledgeable. We decided to go away and think about it. There was no hard sales which was refreshing. Ordered online and delivery was quick and simple. Needed to make mine left handed which hubby did within mins.

15 May 2026
Rated 5 out of 5 stars

Bought the portable hoist.

Having recently purchased the ranger xl powerchair, I wanted to buy the portable hoist so my carers wont struggle to get the powerchair lifted up into their cars. I had an issue with the first hoist and after a telephone call and an email to follow up a new hoist was delivered within days and the original returned to them to take a look at the problem. Myself and my daughter have managed to use the hoist easily and fit my powerchair, the hoist and a set of small portable ramps all into a 2017 Ford fiesta boot. We could even leave my grand daughters car seat in place, thats how portable it all is.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy and stress free purchase

Friendly, helpful and knowledgeable staff and no pressure to buy. Getting a mobility scooter was a big decision for us but visiting the Worksop store and getting to try one was invaluable. We even got to try taking it outside and fitting it in the car before we purchased. It was worth the two hour journey and we got to take the scooter we bought home and use it almost immediately (once the battery had charged!) We’re very happy with our purchase and the whole experience, thank you.

16 May 2026
Rated 5 out of 5 stars

Excellent service, good quality wheelchair

Very happy with the inter spilt electric wheelchair, extra battery was out of stock when I ordered the wheelchair, customers service took my details and rang me when it was back in stock. Excellent customer services, staff very helpful gave me good advice on the questions I asked. Would happily recommend motability plus

15 May 2026
Rated 5 out of 5 stars

Battery

Wanted a second battery for my wheelchair always out of stock went on companies call back list for when available. Got a phone call saying was coming back in stock purchased and delivered with out any delays great customer service. Highly recommend

15 May 2026
Rated 5 out of 5 stars

Absolutely seamless

Absolutely seamless. Visited the shroom where they were so helpful and no pressure at. No rush and answered all of our questions. A lovely experience will definitely buy from this company again. Thank you very much

16 May 2026
Rated 5 out of 5 stars

Amazing

Amazing! Even though we ordered an Electric Wheelchair that did not suit needs Alfie in the office was so kind and helpful. Arranged courier collection and replacement with no fuss and with great understanding. Delivery extremely quick and well packaged. My only little thing is no instructions with carer control bracket but Thank you.

15 May 2026
Rated 4 out of 5 stars

Tele very helpful my first putting on a…

Tele very helpful my first putting on a coach and buss on the coach both battery’s fell out, then on the buss as I was mounting up step one battery fell out I called the supplier said send me Velcro but same problem O say this is a design fault had to put a securing strap to prevent as I’m going on a plain and worried loose the battery, bought a cover very difficult to put on bending down to fish the strap from under the scooter. Underwire OK so far out again today. When going along on flat slows down to 2 then upto 4 without me decelerating.

9 May 2026
Rated 4 out of 5 stars

Lovely chair

Super product but unfortunately it was not delivered on time as promised.
Had to ring the company to find out what was happening with my order.
Would have been 5***** apart from this.

15 May 2026
Rated 5 out of 5 stars

We arrived with no appointment

We arrived with no appointment, this didn’t stop us being given help and patience. We were not pressured into buying anything and in fact was offered an older model at less than half the price of the updated model which suited my mum. I have to say that both options were very reasonably priced.

8 May 2026
Rated 5 out of 5 stars

Customer Support

Great customer service, even when dealing with a damaged, second-hand chair. The agent came on a video call, diagnosed the problem, and sent a new part that arrived the following day. He also sent me a pdf of the user manual and a copy of the battery safety certificate. First class service.

8 May 2026
Rated 5 out of 5 stars

Visited to shop in Worksop and really…

Visited to shop in Worksop and really was impressed with both the layout and range of mobility equipment. The staff were excellent and very knowledgeable, our order was taken and delivered the next working day. I would highly recommend you to give them a serious look.

6 May 2026
Rated 5 out of 5 stars

Highly recommend!

I had a wonderful experience dealing with MobilityPlus, from enquiry to delivery 5 stars....
Sacha was a lovely person to deal with.
I would highly recommend them.
I live in thd Republic of Ireland and there were no issues.

14 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look