I’ve been under the care of Dr. Farhat for the past six months and have found him to be excellent, professional, attentive, and genuinely helpful. While Mobidoctor is very convenient overall, the... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Mobidoctor is very convenient and I’ve had a wonderful experience with Dr. Farhat. I only knocked one star off because the system for using prepaid visits does not work well and I’ve had to reach out... See more
I’ve been using this service for over three years now, and I couldn’t be more grateful. Dr. Liakou is absolutely wonderful, professional, kind, and consistently supportive. As an expat in France, havi... See more
Company replied
Easy, efficient, professional medical advice and prescriptions. They even went the extra mile to help me via live chat when I had an issue filling a prescription at a local pharmacy. I’m super impress... See more
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Company details
Written by the company
Mobidoctor is Europe's favourite doctor. We enable you to get high-quality healthcare in every corner of the EU. We provide online doctor consultations 365 days a year, without any waiting time and prescriptions within minutes
Contact info
Malta
- mobidoctor.eu
4.5
Excellent
594 reviews
Replied to 43% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful customer service that solved my problem
Despite some technical issues with connecting to the doctor, the customer service was helpful and I ended up getting the prescription I needed. If you do not manage to get through due to connection issues, they will still be able to write you after. I love this system, and will definetely be using it to get my prescription from now on.
13 February 2026
Unprompted review
Reply from Mobidoctor
Hi Nicolai, thank you for your review. We’re really glad to hear that your issue was resolved and that you were able to get the help you needed.
We’re sorry you experienced some connection issues, but it’s great to know our support team could step in and assist you promptly. At Mobi Doctor, we aim to ensure that patients can still receive support and follow-up even if technical problems occur during the consultation process.
We truly appreciate your feedback and are pleased that the system worked well for you overall.
If you ever need a same-day consultation again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Great Experience
Great team, fast responses and solutions. Lifesaver especially when traveling a lot. Couldn't recommend more.
30 January 2026
Unprompted review
Reply from Mobidoctor
Hi Torsten, thank you for your review. We’re really glad to hear that you had a great experience and found the service helpful while travelling.
It’s great to know that you received fast responses and effective solutions. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, wherever they are in Europe.
We truly appreciate your recommendation and your support.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
They responded to me quickly
They responded to me quickly, understood the situation very clearly, and their reaction was fantastic.
5 February 2026
Unprompted review
Reply from Mobidoctor
Hi Samer, thank you for your review. We’re really glad to hear that you received a quick response and that your situation was clearly understood.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know the support and response met your expectations.
We appreciate your feedback and your trust.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
It's a con
It's a con. They only do online consultation. The "Doctor's" mic wasn't working and then call ended. 49 Euros. I received a message saying that he'd spoken to me at length about my arm and prescribed all the necessary treatment. We never even spoke!
Update: since writing the review, I have been email spammed by the company daily asking me to remove it. They're also refusing to delete my information.
Be careful
4 February 2026
Unprompted review
Really quick response and helpful…
Really quick response and helpful doctors. I would highly recommend this service
28 January 2026
Unprompted review
Reply from Mobidoctor
Hi David, thank you for your review. We’re really glad to hear that you received a quick response and found the doctors helpful.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know the experience met your expectations.
We appreciate your recommendation and your support.
If you ever need a same-day consultation again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Remboursement intégral effectué / Billing dispute resolved – full refund issued
Litige de facturation résolu – remboursement intégral effectué
Situation résolue
Suite à mon avis précédent, la direction m’a recontacté et le remboursement intégral a bien été effectué.
Je les remercie pour ce geste commercial.
Je mets donc cet avis à jour afin de refléter la résolution de la situation.
Billing dispute resolved – full refund issued
Review update – issue resolved
Following my previous review, management contacted me and a full refund (not only the difference) was processed and received.
Thank you for this commercial gesture.
I am therefore updating this review to reflect the resolution of the situation.
____________________________
I booked a teleconsultation on Mobidoctor at the advertised price of €39.
However, €172 was charged to my card, without clear information or explicit consent for this higher amount.
Initially, email exchanges did take place with your service and the medical consultation itself was satisfactory.
However, since 22/12/25, despite around six follow-up emails, I have received no response at all.
My messages were sent to the contact email addresses listed on your website, namely:
– chris@mobidoctor
– help@mobidoctor
I would like to stress that I did not want to end up posting a negative review. I made several attempts to resolve this matter amicably, but faced with this complete lack of response and what now appears to be a deliberate “ostrich policy”, I unfortunately have no other option.
This is all the more disappointing as the medical service itself was good.
At this stage, a formal notice and a bank chargeback procedure for a non-conforming charge are underway.
I am posting this review solely in the hope of finally obtaining a response and a refund of the overcharged amount.
This review will naturally be updated once the issue is resolved.
J’ai réservé une téléconsultation sur Mobidoctor au tarif affiché de 39 €.
Or 172 € ont été débités sur ma carte bancaire, sans information claire ni validation explicite de ce montant.
Au départ, des échanges ont bien eu lieu avec votre service et la consultation en elle-même s’est correctement déroulée.
Cependant, depuis le 22/12/25, malgré une demi-douzaine de relances, je n’ai plus aucune réponse.
Mes messages ont été adressés aux adresses de contact indiquées sur votre site, à savoir :
– chris@mobidoctor
– help@mobidoctor
Je précise que je ne souhaitais pas en arriver à publier un avis négatif. J’ai tenté à plusieurs reprises de résoudre ce problème de manière amiable, mais face à cette absence totale de réponse et à ce qui ressemble désormais à une politique de l’autruche, je n’ai malheureusement plus d’autre choix.
C’est d’autant plus regrettable que le service médical en lui-même était satisfaisant.
À ce stade, une mise en demeure ainsi qu’une contestation bancaire pour paiement non conforme sont engagées.
Je publie cet avis uniquement dans l’espoir d’obtenir enfin une réponse et le remboursement du trop-perçu.
Cet avis sera naturellement mis à jour dès régularisation.
22 December 2025
Unprompted review
Reply from Mobidoctor
Hi Philippe, thank you for your updated review and for taking the time to reflect the resolution.
We’re pleased that we were able to resolve the billing issue and process a full refund. We appreciate your patience while this was being handled and your recognition of the outcome.
At Mobi Doctor, we aim to provide clear, transparent service alongside access to a licensed online doctor and a proper medical assessment. Your feedback is important and helps us continue improving both our communication and support processes.
We’re glad the medical consultation itself met your expectations, and we truly appreciate you updating your review following the resolution.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Reply from Mobidoctor
Hi Joe, thank you for your review. We’re really glad to hear that you found the service helpful and useful.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know your experience was positive.
We appreciate your recommendation and your support.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Excellent professional service
Mobidoctor are professional and very professional.They are especially useful when traveling, I was unable to visit my regular doctor and Mobidoctor came to the rescue. I unreservedly recommend them.
6 January 2026
Unprompted review
Reply from Mobidoctor
Hi David, thank you for your review. We’re really glad to hear that you found the service professional and helpful, especially while travelling.
It’s great to know that Mobi Doctor could support you when you were unable to visit your regular doctor. We aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, wherever they are in Europe.
We truly appreciate your recommendation and your support.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
My first Dr was great, 5 stars, but then next one not
Unfortunately I need to update my review, the 2nd doctor I recently got was not nearly as good as the first one. And I am now suffering due to a medication the doctor forgot to make prescription for and I think today is the 3rd day and still not any response from her and Mobidoctor support hasn't helped. If my Dr is not available, I will use some other provider in the future than Mobidoctor ;(
before my 4th appointment, when the 3 prior were with a different Dr.:
I ran into a problem trying to fill the prescription in Budapest but turns out it is Hungarian pharmacies not following the law, not Mobidoctor's fault. But even though not their fault they quickly addressed the problem and told me one pharmacy that does follow EU law. Since then, Mobidoctor has been excellent, way better than all my experiences with Drs in USA! Granted I have only used on Mobi Dr, but all 3 appointments she has been so great simply follows the science, logic and common sense rather than the usual malpractice in USA. I wish Mobidoctor was available in USA better than any options I can find in USA!
21 January 2026
Unprompted review
Reply from Mobidoctor
Hi Chris, thank you for your honest and detailed feedback. We really appreciate you taking the time to share both your positive experiences and the recent issue.
We’re very glad to hear that your earlier consultations were helpful and that you had such a strong experience initially. At the same time, we’re sorry to hear about the recent situation and the delay you experienced. We understand how important timely follow-up and continuity of care are, especially when treatment is ongoing.
At Mobi Doctor, every consultation is handled by a licensed online doctor who performs an individual medical assessment, and we work to ensure a consistent and reliable experience for every patient. What you’ve described is not the standard we aim to provide.
Please contact us directly so we can review your case, follow up on the missing prescription, and arrange support with another doctor if needed.
Thank you again for your feedback, it helps us continue improving the service.
Chris
Founder, Mobi Doctor
3 years of excellence.
I’ve been using this service for over three years now, and I couldn’t be more grateful. Dr. Liakou is absolutely wonderful, professional, kind, and consistently supportive. As an expat in France, having her continuous care has made a world of difference for me. I always feel listened to and well taken care of. Keep up the amazing work!
18 January 2026
Unprompted review
Reply from Mobidoctor
Hi Christina, thank you for your review. We’re truly grateful for your continued trust over the past three years.
It’s wonderful to hear that you’ve had such a positive and consistent experience, and that you feel supported and well cared for. Continuity of care is especially important for patients living abroad, so we’re really pleased that Mobi Doctor has been able to make a difference for you in France.
We also appreciate your kind words about the doctor, we’ll be sure to pass them on.
Thank you again for your support. If you ever need anything, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Mobidoctor is there when you need it!
Mobidoctor has helped me multiple times while in Europe. Whether I stay longer than expected and need a prescription refill, or (like this last trip) catch a virus and need medicine, they always respond fast and the doctors are very supportive. Highly recommended!!
25 December 2025
Unprompted review
Reply from Mobidoctor
Hi Christiano, thank you for your review. We’re really glad to hear that Mobi Doctor has been there for you on multiple occasions while travelling in Europe.
It’s great to know you were able to access care quickly when you needed it, whether for a refill or when feeling unwell, and that the doctors provided supportive guidance throughout. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays.
We truly appreciate your recommendation and your continued trust.
If you ever need support again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Disrespectful, unprofessional, inaccurate
I am writing to formally lodge a complaint regarding a consultation I had today with Dr. L***** and to request a full refund of my consultation fee.
During the session, the practitioner provided verifiable false medical misinformation and exhibited a demeanor that was unprofessional, condescending, and hostile.
1. Provision of False Information regarding EU/French Regulations The practitioner explicitly stated that it is "impossible for any patient with chronic medication in Europe to get a prescription for longer than 3 months." This is factually incorrect. According to the French National Health Insurance (Ameli) and the French Public Health Code (Code de la santé publique), oral contraceptives can be prescribed for a duration of up to 12 months.
Reference: “La durée de la prescription est de 12 mois maximum.” (Official source: Ameli.fr - Contraception Hormonale).
By providing false information about local regulations, the practitioner obstructed my access to necessary healthcare and continuity of care.
2. Professional Misconduct and Hostile Demeanor Rather than engaging in a professional, evidence-based discussion, the doctor was abrupt and dismissive. When I questioned the 3-month limit, she used sarcastic and disparaging language regarding my previous care in North America, telling me to "adapt" to her incorrect interpretation of European law. This behavior is a breach of the professional standard of care and the patient-doctor relationship.
3. Health Status Ignored Despite providing an optimal blood pressure reading of 113/75 and a healthy BMI (62.6 kg), which qualify me as a low-risk patient for a standard 12-month renewal of my stable medication (Drovelis), the doctor chose to use scare tactics and misinformation rather than clinical judgment.
On top of being over 15 mins late to the appointment with no notification, the doctor also disparaged other medical professionals "Please adapt to your new home Europe. We do not give medications and forget about patients like in Canada and the US."
12 January 2026
Unprompted review
Reply from Mobidoctor
Hi AT, thank you for your feedback. We’re sorry to hear that you were unhappy with your consultation.
Treatment decisions on Mobi Doctor are based on an individual medical assessment, the doctor’s clinical judgement, and the scope of care that can appropriately be provided through the platform. This means outcomes may differ between patients and between providers, particularly for ongoing medication management and prescription duration.
That said, consultations should always be conducted professionally, respectfully, and with clear communication. If that was not your experience, we take that seriously.
We would like to review this matter properly, including the concerns you raised about the consultation and your refund request. Please contact us directly so we can investigate the case in detail and follow up appropriately.
Chris
Founder, Mobi Doctor
I had a great experience with…Mobidoctor
I had a great experience with Mobidoctor. The consultation was quick and easy, and I was able to get Ozempic very fast. The process was smooth and convenient. Highly recommend.
8 January 2026
Unprompted review
Reply from Mobidoctor
Hi Julia, thank you for your review. We’re really glad to hear that you had a smooth and convenient experience with Mobi Doctor.
It’s great to know the consultation was quick and easy, and that you were able to get the support you needed without delays. At Mobi Doctor, we aim to make it simple for patients to speak to a licensed online doctor and receive a proper medical assessment in a fast and accessible way.
We truly appreciate your recommendation and your feedback.
If you ever need support again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
A service that truly makes life easier
Honestly It makes my life SO much easier.
I’ve been a client for over a year now, and every single experience has been a pleasure.
I love being able to choose the same doctor every time — she knows me well by now, which saves me from having to repeat my situation again and again.
I will definitely remain a long-term client and continue to refer it to my people.
8 January 2026
Unprompted review
Reply from Mobidoctor
Hi Julia, thank you for your review. We’re really pleased to hear that Mobi Doctor has made such a positive difference for you.
It’s great to know that you’ve had consistently good experiences and that being able to see the same doctor has made your care easier and more efficient. Continuity and convenience are exactly what we aim to provide, especially for patients who use the service regularly.
We truly appreciate your trust and your continued support, as well as your referrals.
If you ever need anything, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
An excellent service
An excellent service from start to finish. MobiDoctor were highly professional, flexible, and extremely easy to use. The booking process was straightforward, the consultation was efficient and reassuring, and everything was handled with real care and competence. It’s a genuinely convenient and well-run service that does exactly what it promises. I would highly recommend MobiDoctor to anyone looking for accessible, reliable medical support.
7 January 2026
Unprompted review
Reply from Mobidoctor
Hi, thank you for your review. We’re really pleased to hear that you had such a positive experience from start to finish.
It’s great to know that the booking process was straightforward and that the consultation felt efficient and reassuring. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, in a way that is both accessible and reliable.
We truly appreciate your kind words and your recommendation.
If you ever need support again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Excellent doctor
Excellent doctor. The interface is tricky to use and doesnt give you enough time to complete the fields but I’m sure they’ll fix that.
28 November 2025
Unprompted review
Reply from Mobidoctor
Hi James, thank you for your review. We’re really glad to hear that you had a positive experience with the doctor.
We also appreciate your feedback about the interface. That’s very helpful, and we’re continuously working on improving the user experience to make the process smoother and more intuitive.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, and your input helps us get there.
Thanks again for your feedback and your support.
Chris
Founder, Mobi Doctor
Dr Farhat has been excellent
I’ve been under the care of Dr. Farhat for the past six months and have found him to be excellent, professional, attentive, and genuinely helpful.
While Mobidoctor is very convenient overall, the prepaid visit system hasn’t worked well for me. I’ve had to contact customer service several times to resolve issues, which at times was frustrating. If they can fix that problem then the service would be perfect. Until then, going forward, I’ll be paying per visit instead.
4 January 2026
Unprompted review
Reply from Mobidoctor
Hi, thank you for your review. We’re really pleased to hear that you’ve had such a positive experience with your doctor over the past six months.
It’s great to know that the care has been professional, attentive, and helpful. Continuity and quality of care are very important to us, so your feedback means a lot.
We also appreciate you highlighting the issues you experienced with the prepaid visit system. That’s valuable feedback, and we’re actively working to improve this part of the experience to make it smoother and more reliable.
Thank you for your patience and for continuing to use Mobi Doctor. If you ever need assistance, our team is always here to help.
Chris
Founder, Mobi Doctor
Customer service really rude
Customer service really rude - dismissive and combative. I had a fine consultation with a doctor but having spoken to the customer support it was extremely off putting and rude. I wanted to delete my account but was told that "obviously" that wasn't possible, which is fine but was expressed very offputtingly. No issue at all with the answer to my request, as I didn't know that was the case, but the way it was delivered to me was really rude and my ensuing conversation and the legal threats I've received has been such an overreaction. Wouldn't recommend having to deal with them as it was an unpleasant experience. They also reported this review as defamatory (it is not). They have now told me I will be hearing from their legal team, and my statement will be proven false in court. Would recommend not using this service unless you want to be threatened with legal action for finding their poor customer service rude!
EDIT: I have seen the response and would like to clarify it was not the answer I had a problem with, but the way it was given, which I felt was rude as they told me "Obviously" they can't do that. I hope we can put this to bed now as it's a little embarrassing for a company to spend this much time fighting someone who had a negative experience with their customer service team.
EDIT AGAIN: Thank you for your response. I would very much like you to have an internal review - not just of the customer service you offer, but the way you treat customers who complain about that service. I am fascinated at the changed tone of this reply considering you are the same person who emailed to threaten me with legal action earlier this year, but welcome the sudden change nonetheless. But if you would like to review your actions and the way you treat customers, I think this is long overdue.
1 January 2026
Unprompted review
Reply from Mobidoctor
Hi Olivia, thank you for your feedback. We’re sorry to hear that your experience with our customer support team felt this way.
We’re glad that your consultation with the doctor met your expectations, but we take concerns about communication and tone very seriously. Regardless of the outcome of a request, all interactions should be handled professionally and respectfully, and we regret if this was not your experience.
Regarding account-related requests, there are certain data retention and legal obligations that we must follow, but these should always be explained clearly and in a considerate manner.
We also want to clarify that it is never our intention to make patients feel uncomfortable or pressured. Our focus is always on resolving matters appropriately and maintaining a professional standard of communication.
If you are open to it, we would like to review this internally and ensure it is addressed properly.
Chris
Founder, Mobi Doctor
Good technology shame about the service
I needed a prescription because I was on holiday so consult was perfect it was 15 seconds long - but then i waited 25 minutes to receive the document - while sitting in the pharmacy - when I questioned the time frame through the chatline and said that €39 was expensive to have to wait that long - I was told abruptly that I should expect this as in my own country it would cost €300 ( not the case ) a 15 second consult might cost €60 with a prescription at the end within a 2 minute time frame - purpose of review is 1. improve your process 2. as the owner of the company don’t question my complaint just apologise and say “im on it”
31 December 2025
Unprompted review
Reply from Mobidoctor
Accuracy matters, so I’m responding with a clear factual timeline.
On New Year’s Eve, you booked and completed a doctor consultation on our platform.
You spoke with a doctor 12 minutes after payment
From the end of the consultation to the moment the medication was dispensed at the pharmacy, a total of 23 minutes elapsed.
This includes the consultation itself, prescription issuance, and pharmacy processing during one of the busiest pharmacy periods of the year. These timestamps are system-logged.
The claim that you waited 25 minutes after the consultation for the prescription does not align with the recorded timeline.
For context, the realistic alternative at your location on New Year’s Eve would typically involve:
• Travel to an emergency department (around 30 minutes each way)
• An average waiting time of 3+ hours
• A total time investment of approximately 4 hours
• An out-of-pocket cost commonly in the range of €200–€300
With our service:
• Account creation and booking were immediate
• Doctor consultation took place within 12 minutes
• Prescription was issued and dispensed
• Medication was in hand within 26 minutes total
• Cost: €39, which has since been fully refunded due to the horrible experience you had with my platform
We welcome feedback and complaints, they are essential for improving any service.
At the same time, public reviews should reflect what actually occurred.
The objective timeline shows that care was delivered quickly, particularly given the date and circumstances.
Chris
CEO
So thankful for this service
So thankful for this service! We are from the US traveling in France. I have a nasty stomach virus going through my family. No way I can get to a clinic in my condition.
This service was easy to book, doctor spoke fluent English, listened and prescribed appropriate medications. All within 40 minutes at a reasonable price. Thank you!
30 December 2025
Unprompted review
Reply from Mobidoctor
Hi Marta, thank you for your review. We’re really glad to hear that we could support you and your family while you were travelling in France.
It’s great to know that you were able to book quickly, speak to a doctor in English, and receive the help you needed without having to leave home, especially when feeling unwell. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, wherever they are in Europe.
We truly appreciate your kind words and are happy we could make a difficult situation a bit easier for you.
If you ever need support again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
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