M&M TOOL & MACHINERY Reviews 11,388

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, which are often described as genuine OEM parts, accurately depicted, and fitting perfectly. Many appreciate the reasonable prices and the ease of finding hard-to-locate items, even for older tools. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving faster than expected. However, some customers also noted issues with order fulfillment and communication, experiencing long delays, backordered items, or receiving incorrect or damaged products. A few reviewers mentioned that communication regarding these delays could be improved.

What people talk about most

Product

People report positive experiences with product. Customers are consistently satisfied with the accuracy of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast shipping times and timely... See more

Order

Consumers generally express satisfaction with the ordering process, highlighting the ease of finding parts in... See more

Quality

Users describe positive interactions with quality, often finding parts to be genuine, exactly as described,... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and reasonable costs for parts,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first order with M&M. I was ordering an obscure replacement router part that was not "actually" in stock on most every website I tried. I called M&M who confirmed they had 6 in stock. I... See more

Rated 5 out of 5 stars

Called first to make sure this was a legit business and ordered my part online. One week later the part arrived as described and in working condition. It's becoming increasingly harder to find reliabl... See more

Rated 5 out of 5 stars

Ordered my DeWalt replacement bearing on a Sunday evening with the cheapest S/H and it shipped out Wednesday morning. Received my product as described Friday. Nothing in my opinion is wrong with... See more

Rated 5 out of 5 stars

I had a three hundred orbital sander that Needed a brake pad. Unfortunately, Milwaukee discontinued making this part. M&M had five of them. Thank God!! Great find. Great service. I’m a lifetime cust... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

We sell and repair all major tool brands. We have the replacement parts and the experienced advice you need. 1-877-583-7278


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

Items were backordered

Items were backordered, which was not expressed when I made the purchase, only after. Had I known I was going to wait more than two weeks, I would have sought another vendor.

4 August 2025
Rated 5 out of 5 stars

TPS light upgrade

I ordered the TPS light upgrade for a new 12” Dewalt dual bevel Miter saw from MM Tool. It shipped the next day, was here in 4 days. Everything went together like it should have. Was very pleased with their service. Everyone I talked to Was very knowledgeable and caring. Great experience. Will buy from them again and again. Thanks.

12 August 2025

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