M&M TOOL & MACHINERY Reviews 11,386

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the availability of hard-to-find or discontinued parts at reasonable prices. Many people appreciate the efficient ordering process and the prompt delivery service, with items frequently arriving faster than expected and exactly as described. Consumers also value the quality of the parts, noting they are often genuine OEM and fit perfectly. However, some customers also noted occasional issues with order fulfillment and communication. A few people experienced significant delays in receiving their orders, sometimes due to back-ordered parts or shipping to incorrect addresses. There were also instances where communication about these delays was initially poor, leading to frustration for some reviewers.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found the parts to be exactly as described,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and prompt... See more

Order

Reviewers mention positive feedback about order experiences. Many customers found the website easy to use for... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the products as genuine, reliable, and... See more

Price

Consumers find prices to be very competitive and reasonable. Many reviewers highlight finding the right parts... See more

Based on these reviews

Rated 5 out of 5 stars

This was my first order with M&M. I was ordering an obscure replacement router part that was not "actually" in stock on most every website I tried. I called M&M who confirmed they had 6 in stock. I... See more

Rated 5 out of 5 stars

Ordered my DeWalt replacement bearing on a Sunday evening with the cheapest S/H and it shipped out Wednesday morning. Received my product as described Friday. Nothing in my opinion is wrong with... See more

Rated 5 out of 5 stars

Called first to make sure this was a legit business and ordered my part online. One week later the part arrived as described and in working condition. It's becoming increasingly harder to find reliabl... See more

Rated 5 out of 5 stars

I had a three hundred orbital sander that Needed a brake pad. Unfortunately, Milwaukee discontinued making this part. M&M had five of them. Thank God!! Great find. Great service. I’m a lifetime cust... See more

Rated 5 out of 5 stars

Expensive, but the real deal, OEM parts as far as I can tell. Weirdo threads, not something you can get at a hardware store, better to buy from these guys than spend hours on a lathe with an inferior... See more

Rated 5 out of 5 stars

I ordered some parts for a DeWalt Pruner 20 Volt, which turned out to be out of stock. M and M sent me multiple email updates as they worked thru the back order issue and I received my order in about... See more

Rated 5 out of 5 stars

Great service and excellent communication from the company. Very reasonable prices as well. A few of the parts that I needed had to be ordered from the manufacturer and they kept me in the loop about... See more

Rated 5 out of 5 stars

Quick response, and they kept me informed when a "in-stock" problem arose. Parts arrived soon after stock issue was solved. Parts were promptly installed and my saw is back in operation.

Rated 5 out of 5 stars

Excellent customer experience. Had a good open.One of communication letting me know if they didn't currently have the part I was looking for and stock, That they would get The part in as soon as possi... See more

Rated 5 out of 5 stars

Identifying and ordering the parts was straightforward and easy. When it turned out that the parts were not in stock and had to be backordered, I received an email from the company explaining this. Th... See more

Rated 5 out of 5 stars

Verified the business with a call, ordered the part, and received it a week later—exactly as described and fully functional. A rare, reliable find that's now my go-to source.

Rated 5 out of 5 stars

Remarkably fast shipping. Accurate description with good photos helped ensure I was getting the correct part. My mitre saw is back up and working nicely….thanks!

Rated 4 out of 5 stars

Great price, parts received exactly as described. The only issue I had was lack of communication after the purchase. Turns out the part was on eternal back order and I did receive an email stating suc... See more

Rated 1 out of 5 stars

While my product (dewalt led mitre saw blade light) came, there was no invoice, no instructions on how to install it. Took a while to validate that I received the correct parts and even more time to... See more

Rated 5 out of 5 stars

I was advised the item was out of stock and given a timeframe that the item would be available if I did not want to cancel. Said I would wait and the item was back in stock within that timeframe. I wa... See more

Rated 5 out of 5 stars

I needed the struts for my DeWalt planer and M&M had the best price. Installed those struts, they fit and worked perfectly for me Other than M&M, all the other vendors were grossly over-priced by... See more

Rated 5 out of 5 stars

I read mix reviews but still gave them a chance. I ordered a part I couldn't find anywhere else and it was at a great price. The delivery was delayed, I didn't get tracking info within 3 days so I rea... See more

Rated 1 out of 5 stars

First I still haven’t received my order…let that sink in for a minute. Second it showed in stock…5 days later I’m notified that was wrong and you were ordering from the manufacturer…and i still haven... See more

Rated 5 out of 5 stars

This is July and I had been waiting since April for items from another company, who then told me it would now be August or September before they would get the items in. I found the items on M & M and... See more

Rated 2 out of 5 stars

Extremely poor communication after the order. Item was back ordered, even though it showed in stock on the website. After no response for a week, sent a second request for information and threatened t... See more

Rated 5 out of 5 stars

I was able to find a part for an old Powermatic stock feeder at M&M that I could find nowhere else. It took a while to get, but M&M kept me in the loop so I always knew what was happening. In all a ve... See more

Rated 5 out of 5 stars

I ordered all the parts to convert my Dewalt DWS779 into a Dewalt DWS780. Some of the parts were not it stock. M&M reached out to let me know what was going on, and my shipment would be delayed. Whi... See more

Rated 5 out of 5 stars

My order included a part that was on backorder from the manufacturer. Staff was very helpful in adapting to the situation and giving me options on how to proceed; ended up keeping the part on backor... See more

Rated 5 out of 5 stars

Provided exactly what was needed for my Generator and the price was right. Received part in a timely manner. Highly Satisfied with Service.

Rated 5 out of 5 stars

Website made it easy to find the correct parts I needed, as well as easy, efficient ordering. Thank you! Will order again if neccessary.

Rated 5 out of 5 stars

Part was exactly as described. Packaging and shipping were spot on. I would buy from this seller again without hesitation.

Rated 5 out of 5 stars

Thanks so much for my parts . Also for letting me know what and what not was in stock. It was only a couple of days delay but you still let me know . Parts are genuine installed and up and running ,l... See more

Rated 5 out of 5 stars

This is the first time I have used M&M Tools. I don't have much to say. I requested two items and both were shipped and arrived on time. They seemed to fit my tool as intended. I would purchase ad... See more

Rated 5 out of 5 stars

Easy to find tool schematic. They had and delivered a simple reverse threaded screw that I could not find anywhere else. Pretty impressive for a 38 year old tool.

Rated 5 out of 5 stars

M&M had the right case for my Dewalt portable bandsaw at a competitive price. Shipping was fast and product was as described. Can't ask for more than that.

Rated 5 out of 5 stars

M&M Tools & Machinery carries the parts for my wood lathe. It was easy to find the part in their online catalog as well placing the order. Shipping was very quick. I am very please with their service.... See more

Rated 5 out of 5 stars

Product arrived quickly and part was as expected. Price also was very competitive and was one of the reasons for choosing.

Rated 5 out of 5 stars

I ordered the TPS light upgrade for a new 12” Dewalt dual bevel Miter saw from MM Tool. It shipped the next day, was here in 4 days. Everything went together like it should have. Was very pleased with... See more

Rated 5 out of 5 stars

Prompt order information email and prompt shipping. Top notch product. Decent install video on the website.

Rated 2 out of 5 stars

When you order from MM Tool & Machinery, it's a crapshoot whether or not the part is in stock. It's 2025! what company does not have an inventory system that does not have real-time stock tracking? At... See more

Rated 5 out of 5 stars

Great tool store with a lot options to upgrade current equipment and very affordable prices with free shipping

Rated 5 out of 5 stars

Thank you MM tool. I was so happy to find the part I needed for a 30 year old saw and also a fast and easy order exoerience. And to top it off it all came in a timely manner. A pleasure to do business... See more

Rated 5 out of 5 stars

Received the part ordered within the time period indicated. The part is as depicted and fits it's intended use.

Rated 5 out of 5 stars

First, you had the part I needed, it was hard to find as my router is an older model. It arrived in just a few days and was a perfect replacement. Price was very good as well. What more can I say, gre... See more

Rated 5 out of 5 stars

Thank you for the continued communication while my order was filled. I look forward to doing business with you in the future.

Rated 1 out of 5 stars

The parts don't even fit together as they should according to the diagram on the website. Cheap crap, I have no doubt.

Rated 5 out of 5 stars

I honestly didn't think the part was going to be available, but found it at M&M Tool & Machinery.

Rated 1 out of 5 stars

Waited nearly 2 months for my order from M&M Tool and Machinery. It was finally delivered but shipped to a random address in another State.

Rated 3 out of 5 stars

Everything I order from M&M is found to not be in stock (AFTER placing order) and so they have to go to manufacturer to obtain. Long delays in getting product. Once obtained, product meets specificat... See more

Rated 1 out of 5 stars

Placed order for item shown as available on website. One week later received a notice that it was backordered and would take 7-10 days to receive and then it would be shipped promptly. Waited for th... See more

Rated 5 out of 5 stars

I had trouble ordering parts online. Called the company and the lady that answered was awesome. Had everything ordered within minutes.

Rated 5 out of 5 stars

The website was very easy to use. I was able to find the part I needed quickly. The price was fair, it shipped immediately. So, I received the correct part at a fair price in a reasonable amount of t... See more

Rated 1 out of 5 stars

Why would you send out a damaged product. It wasn't damaged during shipping.Nothing was wrong with the wrapping.It was ship scratched from your facility.There was a lot of paint missing from the door.... See more

Company replied

Rated 2 out of 5 stars

I ordered 3 parts, all of which were in stock at the time. However, one part was not in stock and they decided to hold all items until the one item got back in stock. It was delayed repeatedly(two... See more

Rated 1 out of 5 stars

Order placed on 6/21/25 Got email on 6/27/25 saying they were out of stock and would ship in 7-10 business days I had to follow up on 7/12. Part didn't arrive until 7/29

Rated 5 out of 5 stars

They had the part, advertised correctly and sent in a timely manner I will use them In the future

Rated 5 out of 5 stars

Great price on my part, exactly as described! Shipping was reasonably fast too.


Company details

  1. Construction & Manufacturing

Information provided by various external sources

We sell and repair all major tool brands. We have the replacement parts and the experienced advice you need. 1-877-583-7278


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

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1-star

Replied to 7% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Ordered an Overhaul kit (14-70-0135) on…

Ordered an Overhaul kit (14-70-0135) on the 5th of February. The website said it was in stock, and I paid extra to have it delivered within 3 days of shipping. Today is the 12th, and the website has no shipping details. Called and they told me they had to order from the manufacturer, and it would take two weeks to get it to them. No email or update. No communication. I would never recommend doing business with this company. Very unreliable.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Placed order for item shown as available but was NOT--Backordered

Placed order for item shown as available on website. One week later received a notice that it was backordered and would take 7-10 days to receive and then it would be shipped promptly. Waited for the 10 days...no response from their customer support people and calls to them went to voicemail but couldn't leave a message because their mailbox was full. Left an email and tried again two days later. Same problem with calling...tried a few minutes later and someone from warehouse DID pickup..discussed the problem and we agreed to cancel...Sent follow-up email to confirm cancellation...no response and item status is still showing "in process" on their website. Paid through PayPal and opened a request for refund. Customer service at M&M Tool Parts is non-existent and I will not order from them again.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Online Experience

Ordered my DeWalt replacement bearing on a Sunday evening with the cheapest S/H and it shipped out Wednesday morning.
Received my product as described Friday.
Nothing in my opinion is wrong with that.
My Experience with this company was "Capital"
Thank you
Carl

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Part availability

You were the only people who had the spring I needed for my nail gun. Your shipping options were reasonable and quick. You also answered my questions quickly by email. Great company to deal with. Thanks

23 October 2025
Rated 5 out of 5 stars

Dewalt bandsaw case

M&M had the right case for my Dewalt portable bandsaw at a competitive price. Shipping was fast and product was as described. Can't ask for more than that.

22 October 2025
Rated 5 out of 5 stars

Thanks so much for my parts

Thanks so much for my parts . Also for letting me know what and what not was in stock. It was only a couple of days delay but you still let me know . Parts are genuine installed and up and running ,love it because they no longer make this model and it my favorite! Thanks again guys.

22 October 2025

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