This was my first order with M&M. I was ordering an obscure replacement router part that was not "actually" in stock on most every website I tried. I called M&M who confirmed they had 6 in stock. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Information provided by various external sources
We sell and repair all major tool brands. We have the replacement parts and the experienced advice you need. 1-877-583-7278
Contact info
Main Street 3362, 84115, Salt Lake City, United States
- mmtoolparts.com
Replied to 7% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered an Overhaul kit (14-70-0135) on…
Ordered an Overhaul kit (14-70-0135) on the 5th of February. The website said it was in stock, and I paid extra to have it delivered within 3 days of shipping. Today is the 12th, and the website has no shipping details. Called and they told me they had to order from the manufacturer, and it would take two weeks to get it to them. No email or update. No communication. I would never recommend doing business with this company. Very unreliable.
Placed order for item shown as available but was NOT--Backordered
Placed order for item shown as available on website. One week later received a notice that it was backordered and would take 7-10 days to receive and then it would be shipped promptly. Waited for the 10 days...no response from their customer support people and calls to them went to voicemail but couldn't leave a message because their mailbox was full. Left an email and tried again two days later. Same problem with calling...tried a few minutes later and someone from warehouse DID pickup..discussed the problem and we agreed to cancel...Sent follow-up email to confirm cancellation...no response and item status is still showing "in process" on their website. Paid through PayPal and opened a request for refund. Customer service at M&M Tool Parts is non-existent and I will not order from them again.
Great Online Experience
Ordered my DeWalt replacement bearing on a Sunday evening with the cheapest S/H and it shipped out Wednesday morning.
Received my product as described Friday.
Nothing in my opinion is wrong with that.
My Experience with this company was "Capital"
Thank you
Carl
Verified the business with a call
Verified the business with a call, ordered the part, and received it a week later—exactly as described and fully functional. A rare, reliable find that's now my go-to source.
I was able to find parts that are hard…Hard to find parts
I was able to find parts that are hard to find. Even though you were out of the parts you were still able to fulfill my order.
Great price on my part
Great price on my part, exactly as described! Shipping was reasonably fast too.
Always kept me up to date on the status…
Always kept me up to date on the status of my order
GREAT PRICE/EASY SHOPPING & HAD THE…
GREAT PRICE/EASY SHOPPING & HAD THE ITEMS I WAS LOOKING FOR.
Part availability
You were the only people who had the spring I needed for my nail gun. Your shipping options were reasonable and quick. You also answered my questions quickly by email. Great company to deal with. Thanks
The part fixed my broken tool.ool.
The part fixed my broken tool.
Took a while to get it, the part was out of stock, but good communication from m & m.
Milwaukee orbital sander brake pad
Item was as described, and they shipped it promptly.
Dewalt bandsaw case
M&M had the right case for my Dewalt portable bandsaw at a competitive price. Shipping was fast and product was as described. Can't ask for more than that.
Trunion bracket for bandsaw
Part was exactly as described. Packaging and shipping were spot on. I would buy from this seller again without hesitation.
Thanks so much for my parts
Thanks so much for my parts . Also for letting me know what and what not was in stock. It was only a couple of days delay but you still let me know . Parts are genuine installed and up and running ,love it because they no longer make this model and it my favorite! Thanks again guys.
Easy to work with
Easy to work with. They let me know what was back ordered. Made changes that I needed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








