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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, most reviewers were let down by their experience overall. Many people found the subscription to be too expensive and felt it offered poor value, especially with frequent game blackouts. Customers also reported significant issues with the app and website, including network errors, locked games, and difficulty accessing content they had paid for. The service was widely criticized for being unreliable and frustrating. Reviewers frequently mentioned problems with the subscription process itself, such as being charged incorrectly or having trouble managing their accounts. Some people also expressed dissatisfaction with the customer service, finding it unhelpful when trying to resolve these issues.

What people talk about most

Subscription

Users describe negative interactions with subscription services. Many customers report issues such as hidden... See more

Price

Reviewers express strong dissatisfaction with the pricing, frequently describing it as a "rip-off" or "scam."... See more

Application

People report significant dissatisfaction with the app. Many consumers describe it as terrible, unintuitive,... See more

Website

Consumers express significant frustration with the website. Many report issues such as freezing during game... See more

Service

Reviewers highlight negative aspects of service, consistently expressing dissatisfaction. Many customers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

It's absolutely ridiculous that money over viewers is more important. Baseball games should available on local TV stations so families can watch the games with children. It's impossible to take kids t... See more

Rated 1 out of 5 stars

What ISN'T wrong with this app? When it actually plays, it's ok. The problem is I run into problems more often than not. Like right now I'm trying to watch Yankees/Marlins and I keep getting an ann... See more

Rated 1 out of 5 stars

Farcking trashhhhhhhh. Blackouts for games in town, glitchy terrible service, and pay for nothing. Can’t watch any games I bought it for. No playoffs. Literally garbage. Free sketchy apps from ove... See more

Rated 1 out of 5 stars

A total rip off. I'm an out of market Red Sox fan and purchased the MLB package through Amazon Prime. The feed is horrible. Here we are in late August and yet to be able to watch a full game due to lo... See more


Company details

  1. Sporting Goods Store
  2. Sports Memorabilia Store

Information provided by various external sources

Major League Baseball is a professional baseball organization.


Contact info

1.2

Bad

TrustScore 1 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

We pay for service and choose to watch…

We pay for service and choose to watch the KC and Dodgers they decide for us and cut away to make us watch another game. I don't give a shit about a no hitter I turned on TV and service I am paying for to watch what I want. Missed an inning now they went back to the damn Cincinnati game turning it off. Wow really. Just started watching baseball again and now this I give up.

24 June 2025
Unprompted review
Rated 1 out of 5 stars

Please avoid this mistake

So, I had purchased a subscription with an incorrect email, that I didn't realize that I was using when I purchased MLB.tv with the Father's Day Discount, and so I had purchased it again with the account that it was supposed to be on, so I called to get the suscription cancelled on the incorrect email, and to get a refund so I called, and they kept saying "you have only one suscription" so I had to give them a part of my bank statement where it proved that I got charged twice, so what do they do? They cancelled the suscription on my actual account, and kept the suscription that I wanted on my incorrect email that I didn't want, and I decided to give up, because I don't want to deal with these idiots again.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Close to cancelling

I have been a subscriber for many years. The subscription is becoming less and less desirable. Every year you get less and less games with a blackout policy that is ridiculous. A Phillies phan that lives in central Ohio. All Pirates, Reds and Indians games are blacked out whether they are home or away. No reason for this. This added with the games they sell to Apple, Peacock and who knows who else, it is getting to the point of cancellation.

16 June 2025
Unprompted review
Rated 1 out of 5 stars

Is pointless to pay for mlb.tv

Is pointless to pay for mlb.tv. It's wireless to even have out for FREE.
NEVER EVER NEVER can I watch a game. It's ALWAYS blocked for whatever reason. UNBELIEVABLE AND UNACCEPTABLE. HORRIBLE HORRIBLE HORRIBLE WASTE OF TIME THAT APP IS.

14 June 2025
Unprompted review
Rated 2 out of 5 stars

A great disappointment!

A great disappointment. All of the websites will say the games are on MLB.tv but don’t hold your breath. You will be completely devastated when you can’t watch your home team (and they are playing at home) against your greatest rival. Yes, it’s actually blacked out. Not just one game, but two of the three game series. This has happened twice now. Wow. We expected more. We are the fans just trying to watch our favorite teams. I have sent emails before, but no real customer service response.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

The app for the LG TV

The app for the LG TV - Google TV does not work. I spent 35 minutes on phone help with MLB.TV. They outsourced their help to India. The "Help" was not even a little helpful. Get the free trial and make sure it works on your TV because technical support will not help.

8 June 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Some of the worst customer service. Routinely get incorrect black outs for NYMets games in SNY. I’ve had to call about 8 times this season so far. Customer reps barely speak English and refuse to let you talk to a supervisor. The last two blamed my internet provider saying my ISP isn’t static. Every time I call they check my IP address and it shows Idaho (about 2800 miles outside the NY broadcast area). Also, NY Yankees aren’t blacked out and the Mets games on WPIX aren’t blacked out. Just NYMets games on SNY. What a joke.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

I paid for a subscription to the dodger…

I paid for a subscription to the dodger games but every time I get excited about an upcoming game, I find out that it's been blacked out. I paid for all the dodger games. Not some. Whenever it's ohtani against judge, all of a sudden it's blacked out. Only the games nobody really cares about. What a joke.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor Customerservice

Poor Customerservice. I canceled my trial subscription on the same exact date and yet I was billed $159 debited from my account Money that I already budgeted for other home expenses and they will not respond to my email.

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Don't every but MLB subcription

Don't every but MLB subcription, EVER!

I paid over $150.00 today and nothing worked. I was on the phone with an MLB tech guy for an hour. He finally says that I do not have a subscription. He said I'll have to mail verification of the payment through Google Play and Paypal to confirm my payment. I complained to Paypal and requested a refund. They said it will take a few weeks to resolve. Thanks MLB, what a crappy service! I just want a refund. Not worth the hassle!

20 May 2025
Unprompted review
Rated 1 out of 5 stars

MlB tv is aweful this year.

Been an MLB.tv sub for 5 years. This year is aweful. I live in Southern IN and they blacked out the CIN games in Atlanta....the support people said that STL and CIN are on my blkout list but i just watched STL in Atlanta a few weeks ago...STL and CIN shld only be blacked out for me for their respective home games...and yes their phone and txt support are people outside the US who reply to you based on scripts and are no help. NOT renewing next year.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

An absolute ripoff

An absolute ripoff. For $29.99 month, you get the privilege of being infested with ads one after another. The Google cloud ad that shows a baseball going across the screen with an abnoxious sound effect appears all too regularly, often every minute and a half. What a slap in the face to paying subscribers. Baseball is not what it used to be, thanks to the corporate world.

19 April 2025
Unprompted review
Rated 1 out of 5 stars

App crashes every half-inning

Starting late last year, the app freezes on my Roku TV at every half inning commercial break. It gives me a network error. I reached out to MLB last year with no resolution. I reached out to Roku and they said it is a known issue with MLB.TV.

18 April 2025
Unprompted review
Rated 1 out of 5 stars

Useless to watch your own local team

This is the first time I ever wrote a Trust Pilot Review. And frankly, good reviews should be supported more than negative, but wow Mlb.TV is awful.

The only positive for MLB.TV is if you want to watch teams outside your local area, it will work fine.

I'm a Yankee Fan so in the past I was told to use a VPN and had to pay for Surfshark to use the service. It was already expensive. Now, I can never watch the game because of Gotham Sports? Like what's the point of having the service if you cannot watch your own team. Also support is outsourced, people have no idea what you are talking about (poor English, no knowledge of baseball).

Please allow people to watch their own teams without a blackout, it's completely abhorrent.

18 March 2025
Unprompted review
Rated 2 out of 5 stars

Ruined with Streaming Exclusives

Used MLB.TV last year without much issue. Got it again this year for $150 and miss at least one game a week so far, due to streaming services with exclusives (I.e. can’t watch certain games without also having ESPN, AppleTV, etc). $150 is too much to pay to be locked out of games. Blackouts are enough of a headache without these streaming service exclusives. Won’t be resubscribing.

14 April 2025
Unprompted review

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