I ordered Prince Charming's jacket - Tedros - from the film ‘The School of Good and Evil’. For my wedding in September. Instead of a light blue jacket, it came in dusky pink. The jacket should... See more
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See what reviewers are saying
I was a little worried about the experience because I have never ordered a custom clothing item (beyond school uniforms). ADAM was kind and spoke to me throughout the process to give me updates... t... See more
Ethan Bruce was responsive in a timely manner and explained where my order was in the process. He understood my concerns and explained that my product was being made from scratch and it takes time to... See more
I bought the Dunking! jacket and pants and was very pleased with the quality. It was a thicker fabric than I expected and the designs are well made. The sizes are accurate, although the inseam is a li... See more
Company details
Information provided by various external sources
Get your hands on the most exclusive items by Movie Jackets, Hollywood Costumes and Leather Apparel Jacket with amazing discount.
Contact info
United States
- mjackets.com
Danny Oliver was very good at fixing my…
Danny Oliver was very good at fixing my ordering issues
9 October 2023
Unprompted review
Harry was very helpful
22 September 2023
Unprompted review
Failed to deliver my order in a very disappointing way.
I ordered a costume on Aug 20th, 2023. I inquired about my order Sept 16th, 2023. This is what I received back. Sept 18th, 2023.
"Dear ,
Thank you for your email. We apologize for the inconvenience. Please note, that our production department has decided to cancel your order due to the material issues. We have forwarded your details to the finance department so they will initiate your refund. We request you to please accept our sincere apologies.
With Best Regards,
William
Customer Service Representative
Movie Jackets
Need more help?
Contact us at @sales
On Sat, Sep 16, 2023 at 5:03 PM <@ wrote:
Do you know if my order has been shipped?
I removed my name and email for privacy reasons, as well as the email from Movie Jackets
18 September 2023
Unprompted review
Reply from Movie Jacket
Hi,
Thank you for sharing your experience, and we apologize for any inconvenience caused. We sincerely regret that your order got delayed due to the overwhelming shipment volumes during the Halloween period. In an effort to address the situation promptly, we made the decision to cancel your order due to the shortage of material and initiated a full refund for you.
We understand the importance of timely service and appreciate your understanding during this challenging time. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out to our customer service team.
Thank you for your patience and understanding.
Team MJ
Beth worked with me on measurements and…
Beth worked with me on measurements and an exchange for over a week. She was very patient and kind and followed through instantly via emails. The entire company has been so very helpful and kind. This is the second product I have purchased from them and will continue to purchase in the future!
31 August 2023
Unprompted review
I bought a jacket for my wife and it…
I bought a jacket for my wife and it wasn’t for her. Movie jackets refunded me the full amount.
Thank you again for your great service
25 August 2023
Unprompted review
David is the man to talk to
David is the man to talk to, plays no games, gets stuff sorted straight away. Excellent worker
15 July 2023
Unprompted review
I really appreciate all the…
First I really appreciate all the emails updating my order. 2. The jacket is a somewhat similar copy of the Amy (Heartland) jacket. Close enough. 3.My second jacket is a really nice fit, especially the sleeves. Thank you
13 July 2023
Unprompted review
Did not get my order and now have…
Did not get my order and now have problems getting the money back.
Stay away from this company.
16 June 2023
Unprompted review
Reply from Movie Jacket
Dear Customer,
We are really sorry for any inconvenience caused to you. Kindly provide us with the order number and we will resolve the issue for you to make your experience better with us.
Thank You
Had an issue with size this was dealt…
Had an issue with size this was dealt with beautifully by Beth who was very understanding and helpful! I was more than happy with the outcome!
12 June 2023
Unprompted review
John Marshall moved quickly and passed…
John Marshall moved quickly and passed over tracking for items there are very time sensitive for an important project.
19 May 2023
Unprompted review
Had a sizing issues that was resolved…
Had a sizing issues that was resolved politely and promptly. I appreciate good customer service and response time. I am satisfied now!!
17 May 2023
Unprompted review
Great suit long delivery time
The suit took a while to arrive. I was skeptical about what the suit would look like. They did communicate once I messaged them about the whereabouts of the suit. When it arrived I was pleasantly surprised the suit feels marvelous and looks better than it feels. I hope to buy more from this place however their blazers and suits appear limited
19 April 2023
Unprompted review
Movie Jackets made my day…
Movie Jackets made my ordering experience dream. I ordered a jacket that my wife had been talking about and it was exactly like she wanted. Thank you so much and I will definitely be using this company/website again.
19 December 2022
Unprompted review
Had to send the original jacket ordered…
Had to send the original jacket ordered as the size was wrong. Amazing service - everyone I have contacted has gone above and beyond. Recently, Beth got back to me in record time and gave me exactly the info I needed.
21 April 2023
Unprompted review
Marty McFly outfit
I purchased the marty mcfly denim jacket and the red puffer vest. Both looked accurate and the sizes are good
1 April 2023
Unprompted review
Quick response - satisfied customer
I ordered a suit /costume from Movie Jackets. The initial suit did not fit as expected. I contacted Movie Jackets and I am very pleased with the fast response I received from Movie Jackets. John Marshall and his team members were intent on my satisfaction.
They were very fair and went beyond expectations to complete my order as requested.
I had a separate issue with the web site that was also addressed very quickly (I needed to use a different browser).
It is uncommon to get such thorough support. They want the customer to be satisfied. And I am.
31 March 2023
Unprompted review
Ordered a suit from this site and when…
Ordered a suit from this site and when I came it was in wrong size. Contacted customer service and for me to get the suit I ordered in the right size they would charge me additional 65$ in a charge/sending fee for sending the suit in the right size. Or refund me 30% of a suit I can't use!!! Really bad service and terms. Stay away from this site.
12 February 2023
Unprompted review
Reply from Movie Jacket
Hi Jon,
We apologize that we fell short of your expectations, we acknowledge several areas where we fell short, while also recognizing certain legitimate aspects. We understand the frustration caused by size issue, but the size you received was the exact one you have ordered from us considering the size chart on the website. and though we were prepared to compensate. Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units based in Asian regions and handle the crafting and shipping of items.
We are committed to address your concerns. Our team will reach you out shortly for further discussion and to address any lingering perceptions.
Team MJ
I couldn’t be more please with the…
I couldn’t be more please with the customer service — responsive emails! And on-time prompt shipping because I had a deadline event. Thank you!
2 February 2023
Unprompted review
Addie Brown was so helpful
Addie Brown was so helpful. My experience went very well. He went above and beyond to help me.
25 January 2023
Unprompted review
ALL GOOD REVIEWS ARE BOTS
They rip people off. What they send and what they show on the website is night and day. The other fake reviews here are garbage. Dont trust and once they have your money they don’t return that money in any way shape or form and makes the whole affair VERY tedious.
Please stay away and don’t buy from this website 🙏🏽🙏🏽🙏🏽
11 November 2022
Unprompted review
Reply from Movie Jacket
Hi Aman,
We appreciate your detailed review. Thank you for bringing this concern to our attention.
Regarding reviews, Trust pilot's high-security measures automatically detect and delete fake reviews. Rest assured, all our reviews are genuine and reflect the experiences of our satisfied customers worldwide.
If you have any further questions or concerns, please don't hesitate to contact our customer support.
Team MJ
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