The communication is great. It's only through email. It's takes about a month to receive your item so make sure it's the size. It's true to size. It represents itself as if its in the United States. B... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
TERRIBLE DO NOT BUY EVER FROM THIS COMPANY RETURN IS 100% on you they charge a 25% restock fee. The jacket is paper thin I’m also writing this on the better business bureau and trust pilot for my fat... See more
SCAM! Do not order from this company. CHINA! Quality is crap and not sized properly. ordered 3 jackets and only got one. Trying to get refunded from this company and they kept saying they were looking... See more
Absolutely terrible customer service and archaic policies. Returns are completely on the customer dime. No flat rate even like Columbia which is still upsetting. Pretty sure their sizes are way off to... See more
Company details
Written by the company
Unleash your style with Mistymen's exclusive jackets. Elevate your fashion game with Mistymen's unparalleled products and stellar service.
Contact info
Jewel ave 144, 11367, Flushing , United States
- care@mistymen.com
- mistymen.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
100% SCAM....
100% SCAM....
Jackets look cheap and nasty and they are made from China
Never received our order
Never received our order. I contacted the company and they (at first) communicated with me and apologized for the order being late. I was told to give it anywhere from 6 to 25 days from purchase. Nothing ever arrived. My last 3 attempts of communication were ignored. No way to request a refund. I agree with the others…..complete scam.
Sent me a defective coat
Sent me a defective coat, made me take pictures of it and pay to have it shipped to them so that they could decide whether or not it warranted replacing. Did not reimburse shipping. Replacement sent out, 2 sizes too small and multiple defects. Offered me a 20% discount after I spent 300$, and would have had to pay again (without being reimbursed) to send the defective coat back! Ridiculous.
Corrupt with a smile
This is the worst company I have ever dealt with - they PRETEND to be accomodating and never return your money. These were the issues:
1. Item didn't arrive in a month. I askedif it shipped, they were nice but liedand said yes, 2 more weeks until shipping.
2. Wrong Jacket, Size too Small and Wrong Color
showed up
3. Website said guaranteed and would pay return shipping - they would not, even after requesting and I sent pictures of the wrong jacket.
4. After I asked for a return label- they did not actually say "no" but instead again asked me to pay shipping and that it had to be to them within 2 days (to Fla from CT). Impossible. So essentially no money back.
Do not purchase from MistyMen
The product looks nice in the pictures, but the quality and customer service is trash.
I was delivered a damaged jacket, and the customer service has done nothing but delay on resolving my ticket.
Do not purchase from MistyMen.
Products and customer service are very…
Products and customer service are very poor quality. Mistymen assumes no ownership of problems .Dont shop here !!!
Great store, somewhat sketchy
Pros: I had a great experience, Ordered around Black Friday and it came about 1-2 weeks after (Canada). Surprised it made it on time being shipped from China due to the winter holidays. Size fits perfectly and is worth the price. Easy to track
Cons:
Every time I wanted to track my package, “abnormal behaviour has been detected, type this code to proceed” sort of of thing not a big deal, just sketchy
Everyone else on the internet not leaving many positive reviews
Only way through contact was though email which apparently is Ai according to other reviews, no phone #, address, etc (not a big deal, the tracking is all what you kinda need)
Summarize, I would highly recommend buying products here, just be cautious. I plan on buying more in the future so cheers!
Crappy customer service, misleading shipping details and innacurrate sizes chart
Ordered two jackets in size small. They arrived, one was a small and too big the other arrived in a medium (so wrong size) but fit correctly. Which means their sizing chart is way off. I requested a shipping label (as it states for us to do when we wish to return) I get told to return it at my cost.. wait a minute! You're sizing chart is innacurrate and I have to pay? Never again.
10/10 would recommend
Took about 20 days but finally arrived. I couldn't be happier the leather jacket is exactly how it's advertised. It fits perfect and is very comfortable. I was skeptical at first when purchasing because of the few and poor reviews, but now that I've received my leather jacket I am happy that I followed through on the purchase. I would 100 percent recommend this company. I will likely be purchasing another jacket from them in the near future. 10/10
Fraudulent shipping
This website is a fraud - they are shipping the items from China so take over 2 weeks to arrive, with no meaningful tracking system. The item I ordered arrived late and was incredibly undersized for a XL, more like a children’s L.
They also imply on the website that returns are free (“we will send you a shipping label”); but in fact, you are responsible for paying for shipping your item BACK TO CHINA. Only after receipt, which based on their location could be a risk that the item will even make it back, will they consider refunding you.
I had the very same experience as…
I had the very same experience as another customer, I ordered a jacket then went to apply a " discount" code and I automatically added a second jacket. I IMMEDIATELY reached out via email, no phone number, and I was told the order was already in process and couldn't be cancelled. I will dispute this with my cc company.
Thieves
I ordered one jacket, then when trying to confirm they automatically added a second to my order without any review or confirmation! Now they're refusing to stop the order even though I reached out MINUTES after.
Good unless you need to make a return
Found two jackets I rather liked online and bought them. The first jacket was fine I guess, pretty much what i expected but definitely not terrible, the second one was a different story.
The second jacket arrived later then the first, was the wrong size then I ordered and the internal lining weren’t stitched together properly leaving holes. I contacted them with photos and explained the situation expecting since it was very obvious and apparent what was wrong that they would be easy to work with.
Instead they told me that the best I they can do for a give me a discount to but the jacket again from then essentially rolling the dice to see if this time I’m a winner or I could pay to ship the jacket back to them on the trust that they will then pay me back for the cost of the jacket alone shipping not included.
When I went to leave a review online I found that they don’t have a way to do so as far as I could see at the time which should have been my first indicator that they are a scam website.
I told them to go stuff themselves and that I wouldn’t give them anymore of my money if they won’t give me any reason to.
I’m essence buying from mistymen is like a mystery loot box, you might win an average jacket or you might be nothing.
Suspicious customer service...
I bought two jackets from this website. The page looked good, and their clothes look nice and at a good price.
When I bought the jackets, they told me via email that I would receive the tracking number of the shipment in a few days.
Many days passed and when I wrote to them to follow up, they told me that the shipment would take a while, but they told me not to worry.
I never received the shipping guide, and suddenly I received the jackets. At that moment everything seemed in order. However, one of the jackets was bigger than the other, and they have their exchange policy without any problem. I proceeded to write to them and request the change... no refund, I just wanted them to change one of the jackets.
They asked me to send proof of photos or videos to verify that one of the jackets was indeed bigger.
I recorded two short videos with both jackets so they could see the noticeable difference that one of them was bigger. I gave them everything they asked me for.
They told me that the relevant department was already reviewing my videos and photos.
I was patient and wrote them again for instructions on how to send the jacket so that they would send me the correct one.
Once again, they replied that they were still reviewing my case and asked for my patience.
I agreed and waited more days.
I wrote to them again, and they answered something that didn't make sense...they wrote me the following:
Would you please contact the customer to measure the clothes in detail? Maybe they are from different batches.
Best regards, ModaCRise
I was asking them what were they talking about. I didn't understand what they were asking me for.
I gave him more days. I was already upset I asked them what was the whole problem to change the jacket. I was very confused and frustrated that they did not attend to my request to change my jacket. And they never answered me again.
I ordered the jackets at the beginning of March 2023 and received them on March 27, 2023. I wrote on March 30, and so far, which is April 19, 2023, I have not received any attention.
My observations:
• The page does not have an address.
• There is no phone to call.
• I always felt that the answers were generated by a machine, and there was no human behind the answers... I can't confirm it, but the last answer that didn't make sense was what made me think this.
• I never received concrete answers to my requests.
• In addition to the email that I had exchanged all the conversations, there is another email that I wrote to be attended to, but it came back to me that that email did not exist.
Conclusion: They did not scam me, in the end, I did receive the jackets, but the whole process was mysterious, and they announce in their policies that they will refund your money or exchange your product without any problem anywhere in the world.
I am in Canada, and I don't know where this company is.
My experience leads me to suggest avoiding buying from this company, it is not clear who you are talking to.
I hope it helps... regards.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








