Ordered a gift set which came with the box completely damaged. Since Tuesday (now Sunday) both my partner and I have been trying to contact them via their social media channels as this is the only way... See more
Company replied
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See what reviewers are saying
I cannot praise Jenny's customer service enough! I recently encountered an issue with my order where I received only one part of the set I ordered, causing quite a bit of inconvenience as I needed the... See more
Company replied
I returned 2 items in the same package, returned via DPD and got refunded for the cheapest item only . They are denying the other item in the bag although I have proof that both were returned togethe... See more
Company replied
The Clothes ive tried don’t feel cheap like other fast fashion brands. Customer service is fantastic. Made a mistake on my order and the response was personalised and genuine and not via some robot .... See more
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Company details
Written by the company
Misspap exists to serve the women with style, the women who love to feel confident in what they wear and the women who do things their own way. Expect to find the statement elevated pieces for all occasions with an affordable price-tag that you won't find anywhere else. We design in-house collections that ultimately embody the classic Misspap signature: clean, simple, sexy yet feminine pieces, perfect for the high octane lifestyle. Inspired by the muses of our past and present, by all the bad ass women who ever existed, we have cultivated a brand with ever-lasting attitude. Fashion is what matters to us the most and to the women who wear our clothes, for them Misspap brings the timeless pieces to treasure and keep.
Contact info
PO Box 553, BB11 9GD, Burnley, United Kingdom
- customerservices@misspap.com
- misspap.com
3.0
Average
9K reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Courtney was extremely helpful
Courtney was extremely helpful when a return had only partly been processed. 5* support
19 July 2023
Unprompted review
Reply from MISSPAP
Hi Alicia
Thank you for leaving such lovely feedback for Courtney. It’s great to hear your issue was resolved in a timely and efficient manner. I will be sure to pass on your kind words.
Take care and have a lovely day!
- Stacy
Returned an order and Miss Pap advised…
Returned an order and Miss Pap advised they have not received it although I have the tracking number and use Evri weekly and never had a problem.
3 July 2023
Unprompted review
Reply from MISSPAP
Good morning,
I am sorry to hear you have not received your refund for your return just yet. The returns process takes up to 15 days and then a further 7 days for a refund to be issued. If this timescale has passed, please get in touch with our customer services team and they will be able to assist you further. https://www.misspap.com/customer-service#folder-cs-folder-contact
Thank you,
Amelia
Missing items no refunded
Do like the clothes quality, the team is responsive, delivery is quick
BUT I had a big issue regarding the delivery of some items. 2 items went missing!
After many emails, they recognised that one of them never left the warehouse but strangely not the other one... Their emails were not consistent about what happened and I'm still waiting for them to refund me the missing items that I've never seen.
Please do not buy many items at the same otherwise you will end up in the same situation as me ...
1 June 2023
Unprompted review
Reply from MISSPAP
Hi there, thanks for taking time to leave a review and I'm sorry to hear about the issues with your order, I can assure you this is not the way things usually go here.
I've sent you a private message so if you could reply to this with your order number, I'll certainly double check this for you.
Looking forward to your reply, speak soon. x
Brilliant customer service from Jay.E…
Brilliant customer service from Jay.E quick at responding and sorted my query out straight away!
11 July 2023
Unprompted review
Reply from MISSPAP
Hi Victoria
Thank you for taking the time to leave this review for Jay and the brilliant customer service he provided. I will be sure to pass this feedback on for you and I'm sure it will make their day.
All the best - Dean
Teresa G was amazing help solved my…
Teresa G was amazing help solved my issue straight away !! Angel
10 July 2023
Unprompted review
Reply from MISSPAP
Good morning Abigail,
We appreciate you taking the time to leave Teresa G a review and we'll be sure to pass this over on your behalf, she'll be thrilled to hear of your feedback.
Thank you and we hope you have a wonderful day, take care! - Jade J
Great customer service
Mary & Berna helped me with my missing parcel very quickly and efficiently. Super polite customer service and great team!
4 July 2023
Unprompted review
Reply from MISSPAP
Good morning Layla-Kline,
We appreciate you taking the time to leave Mary & Berna a review regarding their service and I am pleased they were able to assist & ensure all was resolved with your missing parcel.
I'll be sure to pass this over on your behalf and we hope you have a lovely day, take care! - Jade J
Great…
I didn’t receive my order and contacted customer support and was helped quickly and efficiently the issue was resolved and I’m now waiting for a replacement thank you Courtney for your fast response and all the help your amazing
4 July 2023
Unprompted review
Reply from MISSPAP
Good morning Angel,
Thank you for taking the time to leave us your review and I am sorry to hear of your order issue.
I am very pleased though you were able to reach out, where Courtney could help to assist and ensure all was resolved for you.
I do hope you adore your new replacement when they arrive and I'll be sure to pass this review over on your behalf.
I hope you have a lovely day, take care! - Jade
i have returned the whole order back to…
i have returned the whole order back to you and when i received a a return confirmation it was missing one dress which is the most expensive one and it has been returned all together in one package
so why i can not see it in the refund ??
order Number: PUK101967008
Date Ordered: Sunday, 11 June, 2023
11 June 2023
Unprompted review
Reply from MISSPAP
Hello Dina,
Thanks for taking the time to leave this review, i'm sorry to hear that there is a dress missing from your return refund.
I've taken a look into this and can see that all items are appearing to be refunded/pending to be refunded.
A refund of £94.14 cleared processing on the 20th of June and should take 5 working days to land back in your bank account.
I can see the rest of your items are still pending to clear to be refunded back to you, a further refund of £215.50 should take no longer than the 30th of June to land back in your bank account.
Thanks
Samantha
The worst customer service!
The worst customer service! I placed an order on 25th May and was missing one of the items in my order. I contacted the customer care team to let them know I am without one of my items and they have not assisted me with this. Jay has ignored my emails since 31st May. Appalling customer service and I will not be ordering from them again!
25 May 2023
Unprompted review
Reply from MISSPAP
Hi Danielle,
Thanks for providing the order details.
Due to many false claims made in the past, it means that we have had no option other than to change the way missing item claims are handled. This includes an internal team of ours reviewing orders when they are being processed so we can determine exactly how many items have been packed into the parcel.
I can see that the footage has been reviewed on three separate occasions and each time, the team have been able to see all items packed into the parcel. With this, we are confident that all items have been received and will not be able to offer a refund or replacement on this occasion,
Thank you, take care for now. - Jack
___________________________________________________________________________
Hi Danielle, thanks for taking time to leave a review and I'm sorry to hear you have not received an update on your order.
I've sent a private message to you so please reply with your order number and email address when you can and I'll be able to look into this further.
Thanks, speak soon. - Jack
Kimberly A on the customer service team…
Kimberly A on the customer service team helped resolve my issue promptly using the Apple messaging service! She was great help.
8 June 2023
Unprompted review
Reply from MISSPAP
Hello Derryn,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Kimberly, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Updated review
I wanted to be fair. So I did leave a negative review before because a refund for one out of three items I had returned wasn't showing up. I got in touch with their customer service again via email and they replied promptly and resolved the issue very quickly.
I should've given them a chance to try to make things right before jumping to conclusions.
But I wanted to apologise and say thank you for the resolution.
24 May 2023
Unprompted review
Reply from MISSPAP
Hi Chinny,
Thank you so much for your updated review. I am so glad you were able to get in touch with our customer services team who resolved the issue with your refund for you. We're always on hand to assist with any issues or queries you may have.
We hope to see you shopping with us again soon, take care!
Amelia
Different item being delivered TWICE
Different item being delivered TWICE. I ordered plain black boots and they sent me black boots with silver studs. This was months ago and I just shrugged it off as I couldn't be bothered about the hassle of returning the parcel, etc. I never used the boots. Then it happened again today. I ordered a pair of white leather look platform sandals and they sent me white sandals with too much straps from Boohoo!!! I couldn't be bothered to return it as my holiday will be in a couple of days time and I needed some white sandals so I guess I'll just settle with this. But I'm not going to order again from this brand. So bad! This type of service deserves 0 star. If item was unavailable, they should notify the buyer not give them alternatives without even asking them. Even online grocery shopping would ask people their permission for alternatives!
27 May 2023
Unprompted review
Reply from MISSPAP
Hello Lady D, thank you for taking the time to leave a review for our brand regarding your recent experience. I am sorry to hear you received an incorrect item on two occasions however I will be happy to advise on this.
Please always contact our team here with the details of the matter who can provide a quick resolution for you and also get this flagged with our stock teams for you : https://www.misspap.com/customer-service#folder-cs-folder-contact
Kind regards - Millie
I made my first order
I made my first order, and unfortunately, there were some unexpected issues. However, Julie assisted me efficiently. Thank you, Julie & the team, I will definitely order again from you!
26 May 2023
Unprompted review
Reply from MISSPAP
Hi Alexandra,
Thank you for taking the time to leave us a review! I am really sorry to hear you had issues with your first order with us, but it's such a relief to hear Julie was able to assist you. We are looking forward to you shopping with us again soon, all the best.
Amelia
I received a wrong amount after…
I received a wrong amount after returning my order. Thank you Dominic from customer service for fast response and problem solved.
24 May 2023
Unprompted review
Reply from MISSPAP
Hello Vika, thank you for your review today regarding your recent experience with our brand!
I am so glad to hear Dominic was able to assist with the incorrect refund query and provide a 5 star experience for you!
Kind regards and we hope to see you again soon - Millie
I really needed help with finding my…
I really needed help with finding my order number to generate a return after checking out as a guest, deleting my emails and no packing slip within the parcel. Shaban was able to assist me quickly and found my order number with no issue - I am so delighted and relieved!
20 May 2023
Unprompted review
Reply from MISSPAP
Hello Tessa,
Thanks for taking the time to leave this 5* review, it's great to hear Shaban was able to help you locate your order number so you could create your return.
I'll be sure to pass on this feedback.
Thanks
Samantha
I ordered an item it was faulty muss…
I ordered an item it was faulty muss pap was so nice to offer a replacement or refund. Thank u again Nicca
19 May 2023
Unprompted review
Reply from MISSPAP
Hello Kelly,
Thanks for taking the time to leave this review, i'm sorry to hear your item was faulty.
It's great to hear that a replacement or refund has been offered by Nicca.
I'll be sure to pass on this feedback.
Thanks
Samantha
Thank you Stacy B!
Was missing an item from my parcel but Stacy was very quick to rectify the issue within 10 minutes!!
Thank you Stacy! Xx
13 May 2023
Unprompted review
Reply from MISSPAP
Hi Shola,
Thanks for getting in touch and taking the time to leave us a review. We really appreciate your feedback!
I'm sorry to hear about the issue you had with an item being missing. However it's lovely to hear that Stacy was able to get this sorted for you so quickly. I'll make sure your thanks are passed on to her, as I know she'll really appreciate it!
Many thanks,
Jessica
Great customer service from Nimnat for…
Great customer service from Nimnat for a faulty item replacement. Dealt with very quickly
12 May 2023
Unprompted review
Reply from MISSPAP
Good Morning Natalie,
Thanks for getting in touch and taking the time to leave us a review. We're always looking for ways in which we can improve for future, so we appreciate this feedback.
I'm sorry to hear about the issue you had with your faulty item, however it's great to know that Nimnat was able to sort this for you so quickly. I'll make sure this feedback is passed on!
Many thanks,
Jessica
I wouldn’t even leave this company a…
I wouldn’t even leave this company a star! I order a parcel 8 days ago to not receive it and it got sent back to the depo! I then got it re ordered paying £6 for special delivery! To not receive the parcel for a second time! Miss pap don’t want to refund me for delivery or for the parcel not coming on time due to there fault! So disappointed last time I will be ordering from this company
12 May 2023
Unprompted review
Reply from MISSPAP
Hello Abby, thank you for taking the time to leave a review today regarding our brand. I am sorry to hear your first order did not arrive and has resulted in you having to reorder however I will be happy to get this looked into and advised upon further.
I have requested some more information from you to look into this so please do respond to this at soon at possible.
Kind regards and speak soon! - Millie
Amazing experience
I have had an amazing experience, the quality of the clothes are too tier. Unfortunately I received half my order however Christian L. Resolved this issue within minutes! Very kind and well spoken individual and will definitely be purchasing more from Miss Pap!
11 May 2023
Unprompted review
Reply from MISSPAP
Hi Babette,
Thanks for getting in touch and taking the time to leave us a review. Our teams work extremely hard to ensure all customers receive the best possible service, so it's lovely to see such a positive review.
I'm sorry to hear about the issue you initially had with your order, however it's lovely to hear that Christian was able to get this sorted for you. I'll make sure your kind words are passed on as I'm sure he'll really appreciate it.
Many thanks,
Jessica
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