I was a little sceptical when I first applied but once I had spoken with the lovely Hollie B I felt very reassured. She explained the process really well and gave me a realistic idea of how long the i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sham A was very polite from the word get go !. I could tell that she has a professional touch to the job in how she handled my not so trusting response when we first spoke as the number came throug... See more
Company replied
I am at the start of the claim process with Mis-Sold Expert and today I received a Welcome call from Hollie. We had a very great conversation. Hollie was professional and very clear whilst also bein... See more
Company replied
Tony was very helpful, by going through all the procedure that Mis-Sold Experts would have to do before going ahead with my claim, which can take time, and can take us into 2027 before they can pr... See more
Company replied
Company details
Written by the company
At Mis-sold Expert, we believe everyone deserves fair treatment. We’re a Claims Management Company dedicated to helping people understand and pursue claims when they’ve been misled or treated unfairly by businesses. Our approach is simple: no jargon, no confusion — just clear guidance every step of the way. We know the world of claims can feel overwhelming, so we focus on making the process easy to follow, giving you the knowledge and confidence to make informed decisions. Trust is at the heart of everything we do. We take the time to explain your options, answer your questions, and support you throughout your claim.
Contact info
19 Spring Gardens , M2 1FB, Manchester, United Kingdom
- info@mis-soldexpert.co.uk
- missoldexpert.co.uk
4.5
Excellent
607 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hollie
Hollie very polite and gave me the option of a call back if I was busy. Explained the process and the decision dates for the future. Hollie is a very competent representative of the company.
1 September 2026
Unprompted review
Reply from Mis-sold Expert
Hi Harvey, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Simple process easy to navigate through
Simple process easy to navigate through
30 August 2026
Unprompted review
Reply from Mis-sold Expert
Hi, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
I’m being asked to do a review but have…
I’m being asked to do a review but have had no initial contact as of now since the 17th of August.
17 August 2026
Unprompted review
Reply from Mis-sold Expert
Hi Joshua, thank you for sharing your feedback. We’re really sorry to hear that your experience hasn’t met your expectations. At this stage of your claim, there are few updates while we reach out to your lender(s) to request the relevant information. We'll update you as soon as there's movement, but we can appreciate that things may feel slow at this stage.
In the meantime, you can get in touch with us at info@mis-soldexpert.co.uk if you need any additional updates or reassurance.
would just like give a big compliment…
would just like give a big compliment to hollie buxton , Hollie called me back after i had made a claim on mis sold expert, I would just like to say what asset she is to your company,Hollie went through the whole process as what happens and explained everything clearly to understand 👌
2 September 2026
Unprompted review
Reply from Mis-sold Expert
Hi Mr Harry, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
I received a welcome call from Hollie…
I received a welcome call from Hollie from mis sold expert this morning, A very polite and informative young lady who explained in full the process and where we are at now, this is the early days but she mentioned this and after also my questions on Percentage commission and also reassured me that no win no money will be owed by me which was a concern of mine.
2 September 2026
Unprompted review
Reply from Mis-sold Expert
Hi Danny, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Very professional
Very professional, made it easy to understand, an asset to your company.
2 September 2026
Unprompted review
Reply from Mis-sold Expert
Hi Ian, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Holly has been extremely helpful and…
Holly has been extremely helpful and professional. Explained everything very clearly and has made sense out of a long complicated process
1 September 2026
Unprompted review
Reply from Mis-sold Expert
Hi Stuart, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Recent claim
Recently decided to try and see if I could claim for mis sold finance. Used the website and found it really easy to use and navigate. Really quick response from the team about how the claim would go.
Still early days and waiting on the next phase. So far really happy 😊
1 September 2026
Unprompted review
Reply from Mis-sold Expert
Hi Lesley, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Was quick and easy to use took a matter…
Was quick and easy to use took a matter of minutes to find out if your owed anything couldn’t fault it
31 August 2026
Unprompted review
Reply from Mis-sold Expert
Hi Jane, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Rahul was very supportive and well…
Rahul was very supportive and well mannered confident in his approach to clients, thank you
1 September 2026
Unprompted review
Reply from Mis-sold Expert
Hi Adrian, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Introductory call/email…
I’m only on the introductory call/email stage, but the company seems very professional and has answered all my emails very promptly, and Hollie (who initiated the introductory call) was very polite and knowledgeable about the claim process and answered all my questions. Thank you.
1 September 2026
Unprompted review
Reply from Mis-sold Expert
Hi Nigel, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Keeper informed with regular updates
Keeper informed with regular updates
Explaining everything.
Many thanks
29 August 2026
Unprompted review
Reply from Mis-sold Expert
Hi Andy, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Hollie was very friendly
Hollie was very friendly, polite & explained everything perfectly.
28 August 2026
Unprompted review
Reply from Mis-sold Expert
Hi Jason, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Tony was amazing
Tony was amazing. Took the time to explain the process and offered assistance with long term information.
Many thanks Tony
28 August 2026
Unprompted review
Reply from Mis-sold Expert
Hi Paul, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Sham A was very polite from the word…
Sham A was very polite from the word get go !.
I could tell that she has a professional touch to the job in how she handled my not so trusting response when we first spoke as the number came through as a Spam Call on my phone.
She was very efficient and directly to the point with making me feel i could trust her in our conversation, Sham A was easy to chat to and i hope to solve the miss sold finance application with ease and as speedy as possible. Best wishes Scott Reid.
27 August 2026
Unprompted review
Reply from Mis-sold Expert
Hi Scott, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Great customer service from Hollie B
Got a phone call today from Hollie B who was so lovely and professional, I’m only at the start of my claims so it was just an introductory call to let me know the process etc, any questions I had she answered everything for me and to let me know they’ll keep me updated along the whole process and she definitely made me feel like I’ve made the right decision choosing Mis sold Expert.
27 August 2026
Unprompted review
Reply from Mis-sold Expert
Hi Heleney, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
I have sent two quotes in and it is…
I have sent two quotes in and it is taking forever to know what is going on
1 July 2026
Unprompted review
Reply from Mis-sold Expert
Hi Anthony, thank you for taking the time to leave us a review.
We understand the process can feel a little slow at this stage while the FCA scheme is being legally challenged, but we’re still working hard to prepare your complaints. I can see that we emailed you an update on the 21st July regarding one of your agreements and that we're waiting to hear back from your lender.
If you would like any additional information or to talk through your progress, please give our team a call on 0161 567 8822.
As soon as there are updates, we’ll let you know - and we hope your experience continues to improve from here.
Clear advice
I spoke to Hollie, who was extremely patient and answered all my questions. It can be a very confusing process and Hollie went through all the stages very clearly. I felt much more informed after speaking with her.
24 August 2026
Unprompted review
Reply from Mis-sold Expert
Hi Mrs Dawson, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
Excellent customer service
Had a call with a brief update from Tony, who was extremely kind and professional. All of the information was explained to me clearly and I was forewarned of the fact that this process may take quite a long time. This is reassuring to me as lots of other companies make timeline promises that cannot be/ are not able to be kept. I am very pleased with the conversation and my experience so far, and am looking forward to hearing from Tony or his team again, regardless of the outcome of my claim.
27 August 2026
Unprompted review
Reply from Mis-sold Expert
Hi Jeanette, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
I spoke with Luke w who I must say was…
I spoke with Luke w who I must say was great explained everything to me very clear and professional at his work
25 August 2026
Unprompted review
Reply from Mis-sold Expert
Hi Simon, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.
If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert
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