Misen Reviews 17,437

ANSWER
If you read my review, you can see that I followed the Misen instructions on the website and the videos. The improvement of performance is not happening at all, if anything it's getting worse. I already sent pictures to your customer service and got a basic copy paste email back which clearly showed that the person didn't bother to actually read my eMail.

ORIGINAL
I bought Misen pans on Kickstarter twice. The first one around 2020, sounded great but the coating had blisters after about two weeks. The second time was just recently their new model, as I fell for the marketing. One pan started to warp after a week, the other one just completely fell apart after a couple of weeks. Both were exchanged though, so no real complaints up to that point. The new ones lasted a bit longer, as I was waiting for the promise to kick in, that they would beomce more non stick over time. That didn't happen. After several month of seasoning them daily and following the instructions (preheat on low-medium), trying to make something simple like chicken breasts turns out to be a desaster. The other pan starts to smell like an old rusty engine.
When asking customer service about his they told me to season the pan and preheat it, clearly showing they didn't bother to read my eMail, in which I already wrote that I've been doing that every time.
Because of the exchange (and too much trust and patience) my purchase is now outside of the 60 day warranty window. I'd love to include pictures in this review but it's not possible, so I'll just say: Do not buy these.

They went above and beyond honoring my lifetime warranty and already have my replacement scheduled within 24 hours of chatting. Customer service are amazing and reply within minutes. High quality products at great value with lifetime warranty. Proud to be a customer!

Reached out to customer service about an issue that may have fallen through the cracks. They replied and handled the situation promptly and did the honorable thing. The issue was not one of epic proportions but they went about it swiftly and with legit integrity. Things like this make supporting up and coming companies easy.

Excellent products and amazing customer service!

I have purchased knives, their carbon steel frying pans and their latest, carbon non-stick frying pan, as well as various utensils. These are very high quality items and their shipping is very quick. This is an excellent company with well made, high quality items. I highly recommend Misen.

These are the best and sharpest knives I’ve had. I have the 8 inch chefs knife, and the set of minis. All wonderful. And the warranty is great too. I purchased 4 knives as a gift for a family member as well.

I first purchased my Misen Dutch oven in 2021 as a kickstarter. I had to submit a warranty claim for chips on the enamel of my Dutch oven's handles, and I must say, this has been the easiest, hassle-less warranty process I have ever encountered! Emails were responded to within minutes. I couldn't be happier that I chose to invest in Misen, for my Dutch oven, skillet, and 2 kitchen knives. I couldn't be happier knowing the company 100% backs up their products. Its rare to find such excellent customer service. I'd give their customer service 6 stars if I could. Thank you Misen!!!

Fantastic product. I bought a nitride-treated carbon steel pan from them and was seriously impressed. It arrived surprisingly fast despite shipping halfway across the world, was very well packaged, and showed up in perfect condition. The pan itself is outstanding — no coating, yet it has excellent non-stick performance. Easily one of the best pans I’ve used. Highly recommended.

I’ve since purchased three additional nitride-treated carbon steel pans for my other homes. Shipping was a little slower this time, but they still arrived within about a month and were well protected and in great condition. The consistent quality makes them an easy repeat purchase.

This was the fastest and best scenario I have had with quality related returns.

Excellent lifetime warranty as described and easy return/replacement, with a response within minutes of requesting-Amazing!!!

A+++ business

Will be buying more knives from this company.

Exceptional customer service and exceptional products, high quality and beautifully crafted.

Knives I purchased a few years ago came with lifetime sharpening and Misen is no longer honoring this. The sharpening was part of my justification in purchasing the knife so this feels like bait and switch/false advertising.

Now they only offer the service at $14 per knife with a minimum of 5 knives. Absolutely ridiculous and can't recommend purchasing anything from a company that conducts themselves this way.

Misen's AI-based warranty review process started out poorly. However, once it forwarded me to a human, things changed for the better. The humans at Misen offered an efficient and service-driven approach to resolving the issue.

Excellent customer service with my questions and worries about cookware I'd purchased a long time ago! Love their carbon nonstick and Dutch ovens.

The product is good. The communication is down to earth. I think it's a good company and I was happy to purchase from them and will refer people to them. I didn't love the combination of knives I purchased. They are definitely good. It's just an odd combination for me.

To say these are non-stick is an overt overstatement. My cast iron works better and yet the Misen still require more religious "seasoning" to even come close. We've followed all instructions, care procedures (MUCH more than their pre-purchase marketing conveys) and scrape eggs out every day. Really disappointed.

BTW...We have used every day since we got them in August, so we've tried and really wanted them to work

quick and easy ordering process. a sturdy high quality build. the right amount of heft ,without being heavy.

I purchased several different pots and pans from Misen right before Christmas. I was needing to replace a cheap ceramic non stick set that was given to me when I bought my home 2 years ago, they had already lost their nonstick among other things. I had been considering Misen pans for a while and finally made the purchase. I'm so glad I do, I have been loving them!! I have had to learn to cook eggs in them, but that wasn't too bad once I figured out how to properly heat them etc, and I never want to go back to a standard nonstick again! I had an issue with the 12" pan that I purchased, but when I contacted Misen's customer service they were so helpful and quick to respond! I am not kidding when I say that it was the best experience I have ever had with customer service!! They listened to the issue and were so helpful in getting a replacement pan for me. I am so glad to have bought these pans from them and will definitely purchase anything else I need from them as well! I highly recommend this company and can't thank them enough for being so nice and helpful and overall a great company!

Excellent customer service and fantastic, high quality pans. So pleased with my purchase and can’t wait to use these pans for years to come!

I bought the "Pre-Seasoned Carbon Steel Frying Pan" for over €100.

The website shows the pan in action in short videos. In one video, a fried egg is casually swirled around in the pan with the caption "This pan has it all."
The pan is described as versatile and also suitable for scrambled eggs.

I use a lot of oil, and everything sticks. I mainly fry delicate foods like eggs and fish. For a pan that costs over €100 and is specifically advertised for this purpose, I've had a completely different experience.

On heat setting 4 out of 9, it takes forever for the raw scrambled eggs to change consistency, and even then, they stick immediately. I've tried various high-quality oils, but nothing helps. Even huge amounts of oil don't make a difference.
I've been using the pan several times a day for a while now, but even a "natural" coating doesn't help. A complete product failure...

Excited to get my pan, super happy with the Customer Service. I received from the company. First and foremost, they were quick to respond and solve the issue immediately. I always appreciate great customer service.