I applied was approved for six months. Paid for it. It’s been a month and still haven’t received the product. If they were having problems giving people what they want this should have been an option... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was told would receive the prescription the next day. Recieved a shipping notice but they hadn't shipped anything just printed a label. Then didn't give a full refund.
Haley is awesome...she is a great pharmacist...works with you to make sure everything is right...answers all questions and concerns...would highly recommend mint rx to anyone...
I read some of the bad reviews and had some doubts but decided to go ahead and order LDN from them because the price is more reasonable than what I'm paying right now at my current provider. Ordered o... See more
Company details
Written by the company
Mint Pharmacy is your single source for Obagi RX products, and various prescription medications. Buy from a national, mail order pharmacy and save.
Contact info
15344 N 83rd Way, 85260, Scottsdale, United States
- mintrxpharmacy.com
3.0
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What happened Mint??
After getting multiple orders on time and correct..I haven't received my last order and its been months..I did talk to somebody at Mint and they said that they were going to re-ship it again...but nothing!!
..
9 September 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Ron, we did re-ship your package on 8/20 and it appears to have been received and signed for by the initials "RL" on 8/24/20. Please contact us at 866-855-6468 if you did not receive your package.
Always Satisfied!
I've ordered from this company previously and have always been very pleased. I called today to re-order a product and the young lady on the phone couldn't have been sweeter!!
28 August 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Ms Lucan we appreciate your kind words and are thrilled that you are back ordering more products from us. We see that you have ordered from us several times and we want to tell you how much your business means to us. Thank you for taking the time to leave your review describing your experience working with us and our team - we will pass your comments along !
Not too impressed
Incorrectly sent product I did not buy and charged my credit card. Product shipped was not even the item shown on the invoice. Took time off work and extra expense to ship back. I'm sure I'll get the cost back, but pretty frustrating with emails, calls and time.
25 August 2020
Unprompted review
Reply from MintRx Pharmacy
We are very sorry for your poor experience with our team. As we pride ourselves on providing excellent customer service, it truly pains us when we have failed a customer the way we did you. After extensive research, we have learned that the errors began with a new Client Care Team Member misunderstanding what it was that you were wanting to order. We greatly apologize for this miscommunication and error on our Client Care Team Member's part. Your poor experience is important enough to us that our Client Care Manager personally called you and even provided you his cell phone number. He refunded your money for the initial order, he refunded the shipping cost that you incurred, and he even offered to send you the correct product at no charge. When we make mistakes, we can't go back. What we can do is learn from our mistakes, make it right, and move forward with increasingly improved customer service. We sincerely appreciate your bringing this matter to our attention. If we aren't aware that a mistake has been made we can't fix it. We hope that you are satisfied with how we resolved the issue and hope that you are safe amidst this upcoming hurricane.
Easy ordering and fast delivery.
17 August 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Ms Shafer and thank you for taking the time to leave a review to help others, our top priority as a company is to be the best health care partner we can be with our patients. Especially with everything going on the world today we want our customers and patients to know that we are here for them and providing the best services possible, our customers and patients can count on us!
Bad place for Canadians to buy…
Bad place for Canadians to buy anything, they don't deliver across the border, too far I guess. Prices are good but I can't say the products are because I didn't get to try them.
16 August 2020
Unprompted review
Reply from MintRx Pharmacy
You are correct, we are only licensed to distribute prescription medication in the United States. I'm very sorry that we cannot help you.
Easy ordering & got my product quickly
Easy ordering & got my product quickly. & love the product!
14 August 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Amy thank you for the shout out, we love to hear from our customers!
Order - No Show
I placed my order on 7/15/20. Today is 8/11/20. I have yet to receive my order.
11 August 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Mr Collado our client care team has been trying to reach you regarding your order, we have not charged you for your order and we do not charge for prescription product orders until you have been approved for the prescription product from our provider or you provide your own prescription. Please contact our client care team to learn about your treatment outcome and we will be happy to inform you of the next step you should take. 866-855-6468 - Thank you!
I got my order very quickly
I got my order very quickly. I live in California btw. I’m 27 and wanted to start tretinoin as a part of my anti aging routine. I ordered the 0.05 strength and followed the directions. The first week I had mild peeling and by week two my skin was smoother and even. I’ve had a great experience and would recommend this company!
10 August 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Tia we are so glad that you are experiencing the amazing benefits of Tretinoin, it is a wonderful product - thank you for sharing your experience
Excellent service and product
Excellent service and product, everything went as advertised. The product doesn't work very well but I've only used one pill and will try two next time as recommended on the bottle (one to 2 pills.).
3 August 2020
Unprompted review
Reply from MintRx Pharmacy
Hi and thank you for your review, please keep in mind that everyone is different and if you feel like to would rather try another product please call us at 866-855-6468 and we will be happy to assist you.
Good service/Bad prices
I'm totally happy with the service Mint Rx provides. I'm so pleased could get the Obaji Trentinoin without any hassle (which is how it should be). They shipped it almost immediately and it arrived a few days later.
The thing is, it's way too expensive. I know my review will make no difference, however, it feels important to at least say something. $70 for .7 ounces of cream is such a crazy price. It's really unfortunate that in order to get the benefits from Trentinoin, one has to be relatively affluent, or perhaps postpone paying the electric bill. Trentinoin works wonders and should be accessible to everyone at an affordable price.
Companies are able to charge these prices because the demand is so high and/or insurance companies don't want to pay for it, or perhaps because folks either don't want to go to the doctor to get a referral to see a dermatologist. Too many steps, giant pain in the bootie... So one throws their hands up at pays the $70.
Who knows, maybe MintRx will be the one company who steps up and sells affordable Trentinoin. Wouldn't that be cool?
**Funny thing, after writing this I received an email reply, in that reply the person said that if I joined the email mailing list I may receive whatever coupons or discounts they offer. I guess maybe somehow, when they emailed me their reply, (because I already put my name on their mailing list.....as well as in my account....as well as on the form which requires it to send a review in the first place...) they didn't notice they had it in three places already?
3 August 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Leah and thank you for the nice review, with regard to pricing of our Tretinoin products we pass any and all savings along to our customers and to help make things more affordable we are always running specials that save even more money! Join our mailing list and you will never miss a chance to save money!
I could have given thus a 5 star but I…
I could have given this a 5 star but I encountered some issues with the instructions which some of them a bit confusing, but when I called the customer service they were able to clarify and rectify all my concerns. Read and follow all the instructions carefully and will not have a problem ordering. And if you get an unwelcome and unexpected issue call their customer service, they are prompt, courteous helpful, and will work with you. I am enjoying the benefits of the medicine right now. A very satisfied and happy customer!
2 August 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Herminio and thank you for this detailed review, we are thrilled to hear how much your like your product!
Great customer service and super fast delivery
Great customer service and super fast delivery.
31 July 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Shane and thank you for the review!
Great service here!
I'm writing this review based on my experience in ordering, shipping, and customer service. The medication I ordered was for my wife and she wasn't comfortable with the process. Your rep asked to speak to her and get authorization to deal with me, after proving who she was and her ok it went very smoothly. Your emails on the process were great and the shipping was rapid (and well packed in plenty of bubble wrap).
30 July 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Spencer and thank you for your detailed review, we are so glad that your wife received what she wanted and all arrived quickly. We look forward to hearing from you again soon!
I was quite pleased that the Retin A…
I was quite pleased that the Retin A that I ordered came within a couple of days of speaking with the doctor...a requirement in CT.
29 July 2020
Unprompted review
Reply from MintRx Pharmacy
Thank you for the kind words Leslie, we are thrilled to hear your feedback!
If I could give zero stars I would
If I could give zero stars I would.
Slow automated responses. Still have not received my order.
Asking for my Rx which I uploaded twice.
Asked for a refund, guess what? No reply.
Stay away from this site.
25 July 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Mr Walsh we are very sorry for your experience so far with ordering your prescription product. We greatly apologize for any miscommunication with our team in efforts to confirm your current prescription with your provider. Now that we have talked with you about your order and the events that took place all has now been remedied and we are more than happy to personally assist you with your next purchase. Thank you for taking the time to speak with us regarding your experience and answering all or our questions, we do appreciate your time in doing so. We look forward to assisting you with your future orders.
Horrible client services and unethical
Horrible client services, they promise COVID tests for free on-site and then charge $50 without notice. Katie, always punctual, never addresses your concerns..instead she differs the question with complete different topic altogether. Not trustworthy and the BHRT program is rubbish! DHEA can be bought anywhere and is only a precursor to hormones. Don't waste your time or money here. You will have more issues than just your hormones to deal with.
Update: there was never any confusion on my side, but I have endless email and text message threads proving that even the most uncomplicated questions could not be answered. I also have screenshots from my orders that holds COVID test marked FREE...🤔😳 Whom ever you are, it is easy to profess anything as you have done here, but quite a different story to fulfill it. Looking at countless reviews you have more unhappy clients beating down your door then happy ones. 🙄
23 July 2020
Unprompted review
Reply from MintRx Pharmacy
Hello Ms Von-Schilling Worth, we are sorry that you had a disappointing experience with us. With that said, I would also like to take this opportunity to address your concerns. Our company offered patients the opportunity to pre-order at-home COVID tests on our website. They were not offered for free. You were never charged $50. I confirmed this with our accounting department. Katie has had multiple positive comments about her quality of customer service. I was surprised to learn that you had a negative experience with her. I'm not quite certain what your comment meant as Katie is quite knowledgable with our products and our services. The BHRT program was designed in partnership with Dr Katie Discepola, an expert in the field of women's hormones for the past 30 years. This program provides women the opportunity to balance their hormones through continual lab testing, physician consultations and medication. It is a convenient, affordable, and life-changing service as commented by our many happy clients. DHEA is a supplement that may be included in a patient's BHRT program depending on their hormone levels. Studies have shown that DHEA increases testosterone in women. While it is readily available as a supplement, self-medicating by guessing what strength you need is not recommended. This is why we continuously test our client's hormones, provide them a combination of prescription medication and supplements, then re-test them again to determine how their hormone levels have progressed. We have incorporated DHEA into our program as an initial treatment for increasing testosterone levels in women as it has fewer side effects than testosterone. We hope this additional information has helped to clear up some of the confusion that you experienced and we appreciate your taking the time to share your concerns with us.
Never received my order
13 July 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Bill we see that you your order was approved and shipped to you on July 16th - Thank You! Let us know what you think about your product.
I received my product quickly but it…
I received my product quickly but it did not help as much as I would have liked. Maybe I needed a stronger prescription, I ordered the weakest one.
10 July 2020
Unprompted review
Reply from MintRx Pharmacy
Hi James, not all medications work the same for everyone, please call us at 866-855-6468 and we will be happy to assist you with a different product that might work better for you!
They answered my emails quickly and my…
They answered my emails quickly and my order was processed and delivered faster than expected!
29 June 2020
Unprompted review
Reply from MintRx Pharmacy
Hi Jonas and thank you for the wonderful review - we love hearing from our patients!
I was a little worried reading some of…
I was a little worried reading some of these reviews. I had placed an order and then saw the bad reviews after I placed an order and I was thinking “ oh great” BUT I was pleasantly surprised that I didn’t experience anything negative! It was actually a pretty good experience.
I did their online prescription service for tretinoin cream. I’ve never done an online prescription so I had no idea what to expect and was actually a little apprehensive but I really wanted to try tret without having to go into an actual derms office. I filled out the questionnaire and sent photos. I was approved the next day and they shipped my prescription the same day I was approved. I don’t have anything negative to say. They answered all my questions as well!
Very happy with my decision and I’ll be ordering more in the future!
26 June 2020
Unprompted review
Reply from MintRx Pharmacy
Awe Ana thank you! We work very hard at making our process as simple and accurate as possible for our patients - Thank You for the Review!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.