Mini Split Systems Direct, the worst, place ordered March 27, until now been a month, no shipping, email the 20 time no reply, call thier phone, phone not in service!!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've had great experiences with Goodman products and their support over the years, and this was my first time using a mini-split. My research showed that only a few manufacturers produce these under v... See more
The shipping company dropped the ball, had to got and pick up at terminal. Everything went great on the install, had an electrical problem but ended up being the priority contactor for generator switc... See more
I installed the unit a few days ago and it cools the room quietly. My wife didn't even notice it was on. I also set up a larger 18,000 Goodman mini-split for the living room and kitchen, and it's work... See more
Company details
Written by the company
At MINI SPLIT SYSTEMS DIRECT, we pride ourselves on providing our customers with superior customer service. Our highly trained product experts are always available to provide valuable information on our products, which range from heating and cooling ductless mini splits to all the accessories needed, and ensure you make the best choice for your needs. In this ever-changing economy, it’s important to trust that certain some things will remain constant. At MINI SPLIT SYSTEMS DIRECT, we have always made it our goal to provide great products at great prices. Our talented staff of product experts are ready to answer any questions you might have. MINI SPLIT SYSTEMS DIRECT Highlights: Customer Satisfaction is our Priority Custom Quotes & Bulk Discounts Professionally Trained Products Experts Top-Rated Customer Support Over 50 Shipping Locations Most On-Hand Inventory MINI SPLIT SYSTEMS DIRECT was founded to service customers who want to better their environment with the latest technologies at reasonable prices. Our team is driven to offer products that focus on the core values that we believe in: ultimate home comfort, indoor air quality, and energy efficiency. From product selection to testing, everything featured on MINI SPLIT SYSTEMS DIRECT is handpicked with one goal in mind: improving the comfort and efficiency of your home. We are a passionate group of professionals who work hard and take pride in providing to you and all our customers the highest level of care. We look forward to making your home a more comfortable place.
Contact info
405 W Greenlawn Ave #G11 #418, 48910, Lansing, United States
- 8003154345
- info@minisplitsystemsdirect.com
- minisplitsystemsdirect.com
3.9
Great
85 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very happy I went with mini split…
I am very happy I went with mini split systems direct. My order came with the free gift as advertised, received all parts and components. They actually pick up the phone, great people to work with.
15 December 2023
Unprompted review
Great service
Great service, I got my order earlier then expected. Met out deadline. Jon was a big help, thank you.
20 December 2023
Unprompted review
Seems like one of those drop ship scams…
Seems like one of those drop ship scams selling items online as if they have the items in stock. They told me my payment was rejected by my bank, turns out not true.
12 December 2023
Unprompted review
This is not a legit operation
When my order did not ship for several days, I emailed them. It took them almost a week to get back to me to let me know that they had canceled my order because there was a problem with the payment. Yeah, right!
I paid with Amazon Pay. The money was immediately and successfully charged to my credit card.
Even if they experienced a problem on their side, the proper thing to do would have been to let me know about it. Not sit on it for a week and then respond to my emails to let me know that you decided to cancel the order due to some completely bogus reason.
Now I have to contact Amazon to get my money back.
If somebody has a lot of spare time and don't know what to do with it, and also like to donate money to scammers, you have found the place. Look no further. This is it.
Update 12/8/2023:
I see the response from the company saying that they tried calling me. This is yet another lie. I double checked my voicemails. Nothing from this company. I paid with Amazon Pay. Amazon never said a single word to me about any problem with payment. And Amazon wouldn't even let me place the order if there ever was an issue with payment.
As of today I have filed a complaint with Amazon as well and asked that the payment for this order be canceled since this company has zero intention of shipping the ordered item.
Also, it should be noted that before writing this review, I emailed the company, and asked them to ship the item I had ordered and paid for. And that if they didn't, I'd post a review online about my experience and for wasting my time. Did I ever get a response to that email? Nope.
I gave them multiple chances to do the right thing.
25 November 2023
Unprompted review
Reply from Minisplitsystemsdirect
Hello Mr. Cheema,
Good Evening, how are you?
We apologize if you were unhappy with your experience. Your purchase was declined by your financial institution. We sent you an email regarding this and tried contacting you by phone but we did not receive a response. If you have any questions for us please let us know we would be more then happy to help.
Kind Regards,
scam - will not ship or refund your system
This company is a scam. You place an order and you'll get an email from what is clearly a fake alias saying there are shipping complications with your order. They will keep making excuses about your order to try and wait you out for months so you can't file a chargeback. The order never shipped and I had to open a chargeback after waiting over a month for my order. The seller did not refund me. After 7 weeks now I finally got my money back and only because I filed a chargeback dispute. This is a fake company that is setup as a llc to try and scam people out of money.
2 August 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.