Mindset Reviews 927

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 742 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making complex processes much easier to navigate. Many highlight the outstanding customer service, noting the team's ability to provide clear explanations, answer all questions, and offer consistent support throughout their claims. The overall service is frequently described as professional, efficient, and structured, leading to a smooth and positive user experience. People are particularly grateful for the personalized care and the respectful, understanding approach of the staff, which instilled confidence and reduced stress during what can often be overwhelming situations. The company's ability to secure positive outcomes for claims is also a recurring theme, with many expressing immense relief and satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, dedication, and care... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process simple, easy... See more

Claim

Reviewers highlight positive aspects of claim assistance. Many customers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough about Desiree! She is AMAZING! I've applied twice for SSI and have been denied. Desiree was EXTREMELY: Friendly, patient, kind, understanding, knowledgeable, easy to understand an... See more

Rated 5 out of 5 stars

Lisa with Mindset and her coworkers stuck by my side through the very frustrating, confusing process that goes on with these systems and processes. My advice is don’t give up and you get mindset to h... See more

Rated 5 out of 5 stars

Mary from mindset was all the way around awesome. She did my application, made sure I understood everything, and made sure I didn’t have any more questions. She did send me the name and number to my a... See more

Rated 5 out of 5 stars

The Mindset team & in particular my Case Manager Danae were absolutely amazing. Also, while I only worked with her for a brief moment, my Lawyer Laci was incredible. Patient, detailed, & actually too... See more


Company details

  1. Disability Insurance Company
  2. Disability Services and Support Organisation
  3. Mental Health Service
  4. Social Security Attorney

Written by the company

Mindset assists those with a mental illness and their caregivers in applying for Social Security Disability benefits(SSI and SSDI). We represent claimants from an initial application and through an appeal at the hearing level if needed. We are your close advocate through the convoluted process of applying for and being awarded your benefits.


Contact info

4.9

Excellent

TrustScore 5 out of 5

927 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Chelsea Aiken was very nice, knowledgeable, and understanding of my situation

Chelsea Aiken was very nice and knowledgeable in answering my questions and explaining my case to me. Made things easy to understand each and every step of the process to getting my disability case started and going through the process of getting to the goal. I had gotten turned down by another law firm earlier today because they did not think I could win the case, but Mindset asked more questions and gave me more answers and took my case and put my faith back into having a chance of getting my disability started, this really picked up my spirits and gave me hope for better future. Thank you so much for doing what you do.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Attorneys firm that cares!!

We had been fighting for our special needs child for years and Mindset got to work on our case. I cant explain the amount of relief these folks gave us. We were told exactly what was needed from doctors, specialists, and case manager. The assistants that worked through our case until the hearing were extreamly personable, understanding and down to earth. Our attorney actually called and spoke to us which in our opinion is very uncommon with other firms. Special Thank you to our attorney Oliver, he was absolutely the friendliest, knowledgeable and comprehensive attorney that we've had the pleasure of working with!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

They really care

Ms. Charlene was really amazing. She was very passionate talking about what the company does and how they help. I truly thank you Ms Charlene for making this very easy and reassuring. She took the time to help and explain everything that we needed to hear and I would recommend anyone to use Mindset.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Hello, my name is Inger so far. I am having a good experience with Mindset. The agent that helped me on. Tuesday. March 31, 2026. I give her a five star rating as well. So let’s see if I have a good experience on down the line. Thank you so much.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

My intake representative name is Bria

My intake representative name is Bria, what a wonderful and caring person. I was treated with kindness, compassion and respect she spoke to me so I can understand every instruction she gave, I am so grateful that she took that call.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Very thorough

Chelsea was my intake specialist. I was super impressed with the attention to detail, and a willingness to make sure I knew I was going to get help from their team. I have used 3 other lawyers and none have shown me the confidence that I felt today.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

Danae and Natalie were completely amazing and would help me through the entire process of everything.

10 February 2026
Unprompted review

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