I cannot say enough about Desiree! She is AMAZING! I've applied twice for SSI and have been denied. Desiree was EXTREMELY: Friendly, patient, kind, understanding, knowledgeable, easy to understand an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Disability Insurance Company
- Disability Services and Support Organisation
- Mental Health Service
- Social Security Attorney
Written by the company
Mindset assists those with a mental illness and their caregivers in applying for Social Security Disability benefits(SSI and SSDI). We represent claimants from an initial application and through an appeal at the hearing level if needed. We are your close advocate through the convoluted process of applying for and being awarded your benefits.
Contact info
United States
- mindset.care
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I appreciate the help and the…
I appreciate the help and the explanation of what was going to happen in my case denae helped me to understand everything that was going on when I didn’t understand she played a major part in helping me , vinson also was very helpful in explaining how the thing with the judge was going to be what questions my come up I appreciate all that mindset, denae& Vinson wer great help in getting a good judgement!! Thank you so very much!!
Valerie McMurray is awesome!
This has been an incredibly hands off experience for me. The only issue I've run into is slow responses from my case support person. Otherwise I'm very glad to be working with Mindset.
Our representative Oliver and his team…
Our representative Oliver and his team were exceptional. Their care towards our concerns and needs really made this possible. I would recommend him to anyone going through this and the care they gave our case. We could not have asked for more.
So grateful I had mindset advocating…
So grateful I had mindset advocating for me and helping me navigate this process. It took almost two years but mindset stuck with me and helped me to continue to stay strong through the process and get the help I needed.
Pleasant customer service
Pleasant customer service. Able to share time expectations on phone call. Completed application for me. Gave me a reasonable expectation of processing time and let me know that they would complete all follow up. Also taught me how to send messages through portal should I have any questions or changes in personal information. Mindset takes the anxiety out of the application process
Helpful
So far both of my cases are still pending, but every person that I’ve spoken to have been very friendly & helpful with any question/concern I have! Very comforting & professional
Wonderful representative who's very…
Wonderful representative who's very thorough Charlene she's awesome she's nice she's empathetic and she is caring and she is driven based on the clients needs.
Hi my name Kimberly want thank you to…
Hi my name Kimberly want thank you to Sasha and Dwayne case Manger at mindset love them help me thru my case and understanding information thank you
Great help
Great help, and very informative on things I was not aware of.
I was very overwhelmed—to the point of…
I was very overwhelmed—to the point of tears trying to gather my work and health history. When I spoke with the worker on the phone she assured me that they would help me with that information. She was very kind and eased my mind.
The woman I spoke with was very caring…
The woman I spoke with was very caring and genuine. I really appreciative because it made it more comfortable for me. I can't say thank-you enough.
Very helpful
Very helpful, kept me updated on my case, and filed things for me. I would recommend them to anyone going through the confusing and long process of applying for disability.
So far things have been progressing well
So far things 3 months into the wait to receive a decision have been progressing well with my case thanks to help from Shaun! The wait time for my disability case to be heard has been taxing, but having open communication helps.
I had an amazing experience with the…
I had an amazing experience with the person that contacted me. So incredibly kind and helpful. Carla is awesome.
Customer service experience
Mr. Dawayne was very patient polite and knowledgeable. He explained to me the how the process works and answered any questions and concerns I had. Sometimes it can be difficult and overwhelming. However he made my experience pleasant. Thank you 🙏🏾 I appreciate it very much.
I really appreciate my case manager…
I really appreciate my case manager Shaun . He kept me updated with my daughter’s case , he informed on the things i didn’t know . Once i was denied the first time he never gave up on us , he fought for us to get approved. I am definitely referring my family and friends to him . Thank you ,so much Shaun for helping my 6 months daughter get SSI . Thank you for not giving up and continued support.
The lady I talked to was very helpful…
The lady I talked to was very helpful and attentive and I truly believe this is going to work out for the best.
Tammy was great at communicating and…
Tammy was great at communicating and keeping me up to date.
Kind, Diligent and Helpful
They are so kind, diligent and helpful.
They explain everything and ensure you are taken care of.
Nathalie Blagman and her staff are attentitive, the process was so smooth and I was approved!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








