A scam or just incompetent?
If I didn't know any better I'd think they were just running a scam but I think the bottom line is that they are just incompetent.
You contact Customer Service and they tell you to wait 1-2 days for them to respond. Then, they respond telling you that they have forwarded the issue to another department and they have 1-2 days to respond. Seems that if they can just keep forwarding the Refund Request to other departments, they can drag this out for months.








