Mindbody Reviews 1,701

I really appreciated the 1:1 custom walkthrough of the dashboard, how to use the dashboard, and the easy set up for my classes and appointments done by Ms. Lopez. Excellent customer service and plenty of communication to be onboarded!

When I first began talking to Mindbody, I let them know I was a brand new single stylist salon that had just opened my first space. The sales team pushed and sold me a product too expensive and more than what I need or use based on the “number” of people they have using the app. I was guaranteed a result. It’s been 4 months and I’ve seen nothing but a large bill that’s hard to pay for a brand new individually owned business that I am stuck in for a year. I don’t have any staff so I’m not taking advantage of the platform (something they knew) and I have my own booking system (again, something they knew) so I’m wasting my money on an expensive calendar that I don’t use.

I can't think of a single redeeming quality of Mindbody as a hair salon software. The booking end is clunky for clients and staff, costing us unknown revenue for the period of time we used it. There is no cash management tool. The reporting is beyond repair. Numbers don't align between reports. Numerous reports required just to do payroll. It is impossible to gauge your business with this software. And as a final insult to injury, the duplicate charges to clients through the software that they know is a problem and don't fix. Yes, clients are charged for services more than once with duplicate charges invisible on the user end and only visible to Mindbody, often taking days to resolve, and they don't fix it.

I've use Supersalon, Mytime and Zenoti. All are far superior to Mindbody on every single level.

Rep got straight to the point and showed me numerous ways to sort my issue

Nayara was extremely helpful and informative, I feel like I have a much better grasp of Attentive after our meeting

Pam was very friendly and thorough in all of her explanations. She used our time very efficiently and made me feel at ease. The whole process, from my initial contact with Jordan, has been organized, easy and smooth.

I’ve been working with Mindbody for the past 13 years, managing three businesses through their platform, and I can honestly say that John has been one of the best resources I’ve ever had the pleasure of working with. He assisted me with managing our marketing efforts and was incredibly helpful in sharing the details about the upcoming rollout of Attentive.

John’s patience and extensive knowledge really stood out throughout the process. He took the time to ensure I understood everything, answered all my questions, and was proactive in offering helpful advice and support. His approach is professional, yet personable, and he made the entire experience seamless.

The entire onboarding staff was great! They were incredibly helpful.

Choosing Mindbody as the reservation platform for our Pilates studio has unfortunately been a very disappointing experience.

Because Mindbody is one of the biggest providers in this space, we expected a smooth onboarding and reliable support. Instead, we faced multiple issues from the very beginning, many of which are still unresolved.

Before signing, we were told we could have our own branded app. After signing the agreement, we were informed that as a freelancer we are not eligible due to Apple Store policy. This was a key requirement for us, and other platforms confirmed this is actually possible regardless of legal structure.

The onboarding process was also problematic. We are based in Amsterdam, yet we were assigned an onboarding representative in a completely different time zone, making communication difficult, with meeting slots as late as 9 PM. In addition, VAT settings were configured incorrectly, resulting in incorrect invoices during our first month. The system does not allow proper invoice cancellation, which created unnecessary administrative complications.

We also discovered ourselves that there are two different versions of the Mindbody website integration widget. We were not informed about this and implemented the wrong one, which negatively affected the checkout experience and likely caused us to lose customers.

We have repeatedly requested proper support or a dedicated account manager to help correct the setup, but most responses have been automated emails asking whether we still have the same problem, without any real resolution.

Customer support has been inconsistent, with different representatives giving conflicting answers, often saying that limitations are simply “how the system works”.

Overall, the experience has created unnecessary operational difficulties at a critical stage of our business. We hope Mindbody will take responsibility and improve their onboarding and support process for new studios.

Big name, disappointing experience - we should have chosen Bsport.

Very informative and helpful. Enthusiastic and easy to work with

Quick response for the questions.

Complete bs no help at all and only has caused me anxiety and fear of my finances. Thanks for absolutely nothing. I wish I could get the heck out of this stupid contract but I cannot without paying an over $500 fee. What sales scandal. Would not recommend to anyone.

Abner was really helpful and top tier customer service. Very detailed and patient with me.

Nayara was patient, informative and kind when assisting with Mindbody and the marketing lessons. I am looking forward to learning more from her in our future sessions!

Enjoyed my training with Eric . Look forward for next meeting.

Felipe Guerra made it great. He is very hands on and knowledgeable and very patient with me

This is a great platform that offers good inventory control and reporting.

We’ve absolutely loved working with Iris at Mindbody!

She’s been so insightful and supportive as we prepare to launch our Attentive set-up, and has really taken the time to understand the needs across our studios.

As a growing multi-studio business, it’s so important for us to have real-time, personalised support from a real person – and Iris has been exactly that. Her guidance has helped us confidently utilise key features on Mindbody and made the whole process feel seamless. We’re so grateful for her support!

Very easy to follow along, clear communication, and very friendly!

I had an amazing experience working with Rafael! They were incredibly helpful while guiding me through the Mindbody website and made learning new things feel so easy and stress-free. Their patience, knowledge, and willingness to support every step of the way really stood out. I truly appreciate how they took the time to explain everything clearly and made sure I felt confident using the system. Highly recommend them to anyone looking for guidance and support!