Mindbody Reviews 1,701

Abner was really helpful patient and answered all of my questions

I’m not normally one to talk negatively or complain, but I had to get this out there. I was sold something I didn’t fully understand, which I thought I could just learn along the way. They offered me 2 months free- which I thought, “Great, it will give me time to learn to see if I like it first.” After my sales call, I ended up scheduling a few onboarding calls (pretty standard) to which I felt were of absolutely zero help. I was dealing with someone international, and that’s totally fine, until they kept getting my meeting times mixed up and dragged along the process. It just got to the point I wasn’t sold, and someone else on my team was able to create a software like this on his own. So I did my due diligence in cancelling, and tried to do it well in advance because I was getting the first 2 months free. When I went to cancel, they asked if they could do anything, and I said no. To which then they told me that I was locked in for a full year! I never verbally agreed to that, and they told me I was on the hook for $300 a month for the whole year (I’m a start up business!) It wasn’t until I had to complain like my life depended on it that they were able to come down on price, which still they didn’t let me get out of for $0… All this to say, make sure you are 100% CONFIDENT in this system before doing anything… I just couldn’t believe how unethical they treated me and not respecting where I was coming from.

Samantha is amazing, I like the way she’s really patient with me with the training. This is an interesting experience.

I just wanted to thank Cinzia for the support regarding the recent issue we raised. Your help has been greatly appreciated.

We especially value your flexibility despite the time difference, and how clearly you explained the system limitations in a way that was easy for us to understand. It also means a lot that you’ve taken our request into consideration for future improvements.

Thanks again for your assistance and continued support.

Staff is willing to help me in everything! That's awesome!!!

The trainers all seem knowledgable. i can't imagine trying this without the support. there is so much to learn and use in the system.

As a studio owner, my experience with Mindbody has been excellent from the very beginning.
A special thank you to Stephany Brito, who supported me throughout the setup process. She was incredibly knowledgeable, patient, and attentive, making sure everything was properly set up for my studio. She took the time to clearly explain how to use the platform and answered all of my questions, which made a huge difference in my confidence using the system.
Highly recommend Mindbody to any studio owner looking for a reliable and user-friendly system!

Gustavo was a great help. He has answered questions we did not even think to ask. He is very knowledgeable and has helped us get our site up and live to our clients quicker. I also love that as he progressed through our meeting it was not rushed and he trained us on so many aspects of the system.

Caroline was super helpful on my onboarding experience. Everything was tailored and consistent to the needs of my business. In addition the transition was simple.

Nicole was my technical support manager and I couldn't recommend her enough! Fast replies, always going above and beyond to give me the information I needed and seemed to have a genuine interest in my business. Really happy with my experience. Thanks for all your help.

At this point, I am extremely dissatisfied with their service. Only three people were professional. I am expecting the setup to be completed within the next five days; otherwise, I would like to cancel everything.
As AI mainly does things, I expect it to be done as a future paying customer ASAP. I should only have to check the pictures and text. The functionality should work. I don't have time to learn how to set it up myself, or to have a Zoom meeting every week – seriously?! Why paying?
I might change my mind if, by some miracle, it is completed. Currently, it's very quiet, with no news at all.

(I have been waiting for about a month)

Overall system has everything what's needed to run a business, however it's not straight forward when you start using it. In order to do one change, you need to make so many steps. Probably that's because the software was created long time ago and wasn't modified. And it's not my first software I use, so have a good knowledge.

Merlin, our onboarding representative, has made this process very possible.

I had an exceptional experience working with Dennis Njenga during my onboarding process for mind and body development. From the very beginning, Dennis demonstrated a deep understanding of both the mental and physical aspects of personal growth, making the entire journey feel structured, supportive, and genuinely transformative.

What stood out most was his ability to listen and tailor the process to my specific needs. He didn’t offer a one-size-fits-all approach—instead, he provided thoughtful guidance, practical techniques, and consistent encouragement that made a real difference. His approach is both professional and compassionate, creating a comfortable space to learn, grow, and stay motivated.

Dennis’s expertise, patience, and dedication are truly unmatched. Thanks to his guidance, I feel more balanced, focused, and equipped with the tools I need to continue improving both mentally and physically.

I highly recommend Dennis Njenga to anyone looking for a holistic and impactful onboarding experience. 10/10.

Great onboarding experience so far. Team is knowledgeable, friendly, helpful and prompt to respond. Excited for the full launch!

Great customer service! My on boarding specialist Caroline Musyoki has been amazing to work with. She is thoughtful, thorough, and happy to go the extra mile to make sure everything is exactly how I need it to be.

Working with Johnny has helped tremendously to work through areas that were not explained during the on boarding process three years ago. He has listened and worked with us to make sure we are maximizing the tools through MindBody. When something is not working correctly, he has gone above and beyond to get answers to solve the problem in a very timely manner.

Nicole our TAM is always super responsive and helpful with any issues we encounter. She is also proactive in finding ways to do things better to support our business

I have not really gotten to use mindbody yet. I'm still trying to see the benefits of the listings and advertisements as well as using it as schedule and booking site

I love how professional and efficient the staffs are