Min A-kasse Reviews 

2,515
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I believe that my experience — at least during the first interview — was very good. Bettina, who assisted me, explained the steps of the process very clearly and precisely. She also gave me great reco... See more

Company replied

Rated 5 out of 5 stars

Very helpful guidance and tips! I went to my first appointment and was greeted with a smiling face and a lot of useful instructions on how my A-kasse and releated job search will work. I was also offe... See more

Company replied

Rated 5 out of 5 stars

I was contacted by Min Akasse today after my enquiry and questions. I was contacted by one of the employees agents named Niels, who i could not recommend more. Friendly and respectful approach,... See more

Company replied

Company details

  1. Income Protection Insurance Company

About Min A-kasse

Written by the company

Min A-kasse er en billig arbejdsløshedskasse for alle - det koster kun 542 kr. om måneden.

Mere end 100 års erfaring
I mere end 100 år har vi givet vores medlemmer sikkerhed, tryghed og en hjælpende hånd, hvis de har mistet jobbet. Vi hjælper og vejleder dig i forbindelse med din jobsøgning, så du kan komme tilbage på arbejdsmarkedet, hvis du på et tidspunkt bliver ledig.

Ledighed skal ikke føles som en slåskamp mod systemet
Mister du dit arbejde, er det sidste du har brug for at havne som et nummer i køen hos a-kassen. Hos Min A-kasse får du en personlig rådgiver, der hjælper dig med at navigere gennem jungle af dagpengeregler.

Alle kan blive medlem
Vi er en a-kasse for alle, hvilket betyder, at du kan blive medlem, uanset hvilket job eller uddannelse du har.

Over 80.000 har allerede valgt os
Vores medlemmer arbejder inden for IT, salg, marketing, handel, service, og meget mere. Vi samarbejder med 15 forskellige faglige organisationer, hvilket giver os et indgående kendskab til vores medlemmers fagligheder og brancher.

Det er nemt at blive medlem
Ring på tlf. 70 12 37 82, så hjælper vi med at indmelde dig. Du kan også melde dig ind på vores hjemmeside.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,515)

202 reviews in the last 12 months

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Rated 3 out of 5 stars

Unfortunately I do not speak danish so…

Unfortunately I do not speak danish so it was quite hard for me to join your a-kasse. Would be nice if your website was also in english.

7 December 2020
Min A-kasse logo

Reply from Min A-kasse

Hi Tuomas

Thank you for your review. We understand your challenge. The thing is that the benefit system is a unique Danish system that contains a lot of legislation. It can be quite difficult to translate the rules with the exact same terms into English. However, we are constantly working on it.

I want to make you aware of our English guide, Benefits rules, which you will find on this page:

https://min-a-kasse.dk/e-boeger-dagpengekompas-og-blanketter
(scroll to buttom of page)

You can also find this study in a UK-version:

https://min-a-kasse.dk/selvstudie/?lang=en

If you cannot find the above mentioned, do not hesitate to send me an email at: hh@minakasse.dk

Best,
Helene, Min A-kasse

Rated 4 out of 5 stars

4 star

I’m giving my Akasse a 4 star

26 November 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Hi Hamida

We are very grateful - thank you very much.

Best,
Helene, Min A-kasse

Rated 4 out of 5 stars

good

good, but not much guidance on jobs

16 November 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Hej Narender

Tak for de fire stjerner. Dem er vi glade for.
Vi har et stort team af dygtige medarbejdere, der alene har fokus på at vejlede om job. Måske er du havnet det forkerte sted? Kontakt os meget gerne igen eller send en besked i Selvbetjeningen om, at du ønsker at få en samtale om jobvejledning. Det vil være over telefonen i disse dage pga. Corona.

Mange Hilsner
Helene, Min A-kasse

Rated 5 out of 5 stars

excellent

excellent

good

best

5 November 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Dear Venkatech

Lovely to read. Thanks a lot.

Best,
Helene, Min A-kasse

Rated 5 out of 5 stars

Helpful unemployment insurance fund

I can admit that Min A-Kasse is always willing to help. They are very kind on the phone as well as providing sufficient information with my problems.

4 November 2020
Min A-kasse logo

Reply from Min A-kasse

Hi Marianna

Thank you very much for your kind words. It means everything to us that we ar able to provide you with the right informaton.

Best,
Helene, Min A-kasse

Rated 1 out of 5 stars

Awful

Awful! Especially if you're not Danish. Bad customer service and so unhelpful. I've had the phone put down in the middle of a conversation and people simply not helpful because I can't speak Danish and replying all questions in Danish while I speak English.

26 October 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Hi Sachally

We are terribly sorry if we somehow have shown lack of service and helpfullnes . Is your case finished or can we somehow still assist you? If yes - do not hesitate to send an email to me at hh@minakasse.dk.

This is not meant as an excuse, but a-kasse rules are a very specific Danish matter, and it can be very hard to translate the given rules intoEnglish terms and still ensure the right legal interpretation.

But - if I can be at any help - write an email with your memebership number to me.

Best
Helene, Min A-kasse



Rated 5 out of 5 stars

sar zaf

providing good services

23 October 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Hi Muhammad

So great to read your review. Thanks a lot.

Best,

Helene, Min A-kasse

Rated 1 out of 5 stars

2 Years of Payments Wasted

Paid in to this a-kasse for 2 years, but when I became unemployed from my full-time job, and was then seeking part-time work to supplement the full-time masters degree that I had enrolled in, they told me they could not offer me any support, not even equivalent to part-time hours. This was despite not being eligible for any state support either. I was then told that I could also not switch my a-kasse membership to a student membership (free) because I am over 30 years of age, which seems completely ridiculous as I am now a full-time student.

1 October 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Hi Ella

I just searched in our system to look into your case, I did not manage to find a member with the name Ella Harris. I would appreciate if you could provide med with your membership number. Then I can check up.

For your information: It is a generel rule in Denmark, that a-kasse members over 30 years must pay full price even if they are students. Min A-kasse did not invent this rule.

Best,
Helene, Min A-kasse

Rated 3 out of 5 stars

New here

I am new here, I do not have any opinion yet.

23 September 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Hi Petr

And welcome to Min A-kasse! We hope you will benefit at lot from signing up as a member.

Best,
Helene, Min A-kasse

Rated 5 out of 5 stars

Great service and communication

On top of that, they are also taking good care of you by giving very good help when needed .So far , so good .

26 August 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Hi Samuel

Great reading! Thanks a lot for reviewing us.

Best,
Helene, Min A-kasse

Rated 5 out of 5 stars

Always available to answer my questions…

Always available to answer my questions in English fast (within a day or two). Never had a problem that wasn't resolved easily :)

20 August 2020
Unprompted review
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Reply from Min A-kasse

Hi Cristian

What a pleasure to read! Thank you very much for the five star-review. It means a lot to us.

Best,
Helene, Min A-kasse

Rated 4 out of 5 stars

God service

God service! :)

9 August 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Hej Oliver

Det lyder bare godt! Tusind tak fordi du brugte tid på at anmelde os.

Mange hilsner
Helene, Min A-kasse

Rated 5 out of 5 stars

Excellent service and very friendly…

Excellent service and very friendly people.

23 July 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Hi Alin

How nice to read your kind words. It makes us very happy that you consider us a five-star A-kasse.
Thank you so much for spending time on reviewing.

Have the best day!
Helene, Min A-kasse

Rated 5 out of 5 stars

Good service and helpfull.

Good service and helpfull.
Quick respons on questions

23 July 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Hi Hanne

This is great reading! We are very grateful for your review. Thanks for spending time on it.

Have a nice day!
Helene

Rated 5 out of 5 stars

Very fair

Very fair, and very good compared!

17 July 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Hi Laura

Great to read. Thanks a lot for the very positive review.

Best,
Helene, Min A-kasse

Rated 1 out of 5 stars

terrible communication

terrible communication, ignoring my emails, witholding dagpenge for no reason

16 July 2020
Unprompted review
Min A-kasse logo

Reply from Min A-kasse

Hi Windsor

This I would like to check up upon, since we always aim at paying dagpenge/benefit within the timeframe. Please send me your membership number, then perhaps I can explain the reason why the delay.

Best
Helene, Min A-kasse

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