Miltonlloyd Reviews 19

I've purchased from this company twice now. The first time no problems good fragrance great price fast delivery. The second time however DPD messed up my delivery and delivered to the wrong house. DPD then retrieved my package from the wrong house and said they would redeliver it to the correct address next day they delivered it again to the wrong house. After numerous complaints to DPD they told me to contact Milton Lloyd and ask them to open a official enquiry. Milton Lloyd emailed me back within 24 hours but basically said that DPD records show that it was a failed delivery cuz there was no one in. This was not the case I waited in 2 days even watched the van on the app and by the time I could get out to the street they'd gone. The first day he didn't even bother to come to my house just took a photo of the street, the second day he delivered it to the wrong house and my parcel went missing for 24 hours before DPD finally told me it'd been returned to the depot. I then requested they be redelivered to my house and left in the garden as I'd be at work. DPD attempted to deliver to my house but did not follow the instruction of leaving it in my garden and took it back to the depot. I can't even be sure that they actually turned up to my house because the fight they took was blank. My biggest issue is that when reported to the company that email had a tone of accusing me of lying and basically saying it will be returned to them and I'll be given a full refund. Needless to say I will not be purchasing from this company ever again.

Placed an order on their site more than a week ago, for which they told me that delivery for my country, Italy, was not available. In order to obtain more informations about the order in matter, I compiled two enquiries using the specific form,for which i've received an automated e-mail, reassuring me that an answer would've been sent 24 hours after my enquiry.
A week has passed since my first request, but no one bothered answering me.
It's a shame, since I was really curious to try their products, having read very positive opinions, like on Fragrantica, but with a totally absent customer service like this, and having paid for an order i would likely never receive, it's impossible not to say something about this critical disservice.
I'm sorry for my english, it's not my mother tongue, as you can suppose.

I continuously buy Spirit of Heaven Milton Lloyd for men. I buy it in 6 or 12 packs. Problem is when it's good it's amazing, super strong and smells exactly like Amen Mugler but when it's bad, it's like water or smells of pure chemicals, if I buy 6 I'm lucky to get 2 good ones. Definitely a quality control issue in the manufacturing process.

Got 3 of these as presents from daughter. 2 were fine, nice smell etc etc, but the last 1 wouldn't spray. Too late to return to Amazon, so I reached out to Milton-Lloyd... dealt with Shipra Garg customer service agent.... after a flurry of emails, sending the weight etc etc, I was told "as a gesture of goodwill" they would replace it. £3.89 Postage paid incl. proof of delivery. Now over 4 weeks & nothing. I've fired off another 3 emails.... no reply. So a complete waste of time, effort & money returning it. Would have been better just binning it. Shocking customer service 😭 as everyone here seems to agree on. It also seems to be a common problem that the spray will not spray. Plenty of dupes out there, my advise ..... go buy them. These aren't the best, nor are they worse. There are better out there ! Money
spends anywhere......... Joke Company.
Lmfao just had an IMEDIATE email from said Shipra saying the spray was empty !!!! I gave her the weigh BEFORE I posted it @ 93gm without the cap. So defo full 😋 😍 As previously stated Joke Company 😃 Read all the reviews... We all can't be wrong 🤣

I normally order these perfumes from Amazon as a gift for a relative. Amazon prices have shot up so decided to order from Milton-Lloyd themselves. Ordered 4 bottles of perfume plus 4 samples. Then saw I qualified for a free gift. Picked my free gift and waited for my delivery. It arrived on time well packaged. 4 bottles of perfume - yes, free gift - yes. 4 samples that I'd paid for - no, they sent 3.
Sent them a message to see what had happened, it's been nearly two weeks and no reply so far. Having looked at other reviews, it seems this company have an issue with sending out the samples that people pay for. Might try to convince relative to use a different perfume 😉

As a first time buyer really wanted to try samples before committing to a big bottle as advertised on the website,was sent wrong scent. When I emailed them to check if it was a mistake they said it’s a replacement as a closest fragrance and it smells similar. This makes no sense if I want to order a perfume I want to know the exact scent not closest or similar! This company is a joke

Love milton lloyd perfumes,affordable perfumes with very quick delivery tried the samples first now have six big bottles and more on the way my daughter has now ordered some as she loves them as well,can highly recommend 😀

High quality products (for men in my case) and honest prices, but make sure to take Eau de Parfurm, the Eau de Toilette is obviously less satisfactory.

Don’t forget free samples!

Fast shipment in UK.

First time customer , I was sceptical about ordering but as the fragrances are so cheap I took the plunge and am pleased to say I'm not disappointed . Pleasant smell with no nasty undertones , the smell lasts quite a long time .I'll be buying from this company again. The delivery was fast & the items were well packaged .

Fantastic fragrances that last a long time. High quality smells for very low prices. Cheaper than any other smells like companies, and a lot better.

I LEFT A REVIEW A COUPLE OF WEEKS AGO ABOUT THE TERRIBLE CUSTOMER SERVICE AND THAT A PRESIDENT AFTER SHAVE NOT WORKING, WELL I OPENED ANOTHER ONE THAT I PURCHASED FR
OM THEM AT THE SAME TIME AND GUESS WHAT ? THATS CORRECT IT DONT WORK SO MY ADVISE TO ANYONE THINKING OF ORDERING FROM THIS COMPANY IS “DONT WASTE YOUR MONEY “ A TRULY TERRIBLE COMPANY, IF I COULD OF GIVEN NO STAR I WOULD OF DONE

Customer service at this company is non-existant!!
I have sent 2 emails to complain, made 2 phone calls and no one bothers to reply. They obviously could not care less about how much business they lose!

I purchased spirit of heaven after spotting this on a tv programme which saved money compared to the big brands. I must say I like the fragrance and it lasts. Fragrance very much like a very popular expensive brand.
I like the spray bottle however a bottle may not last as long due to the spray type bout who cares when it’s about 10x cheaper. Would purchase again.

I am replacing my previous good review with this less than favourable one due to my recent experience which I am very disappointed to have to do. The products are lovely and very good value for money however when things go wrong they make you 'jump through hoops' to get a resolution. I had a faulty spray on a bottle and contacted the company to advise them of this, as it was part of a large order I didn't think there would be a problem getting a replacement or refund. This was not the case. I had no reply initially after using the contact form on their site but after a second email was sent a lady rang me who was very nice but asked me to either video the problem or to return the bottle to them which meant I would have to purchase some packaging and cover return postage although I was told they would refund the postage later if satisfied there is a problem with the product. As the perfume only cost £8 I thought this a lot of hassle and felt like they did not trust what I was telling them. What happened to the "customer is always right" and good customer services when things go wrong? I received no resolution and instead disposed of the faulty product. Sadly, because of this experience I will not be ordering from them again despite liking the products. I think this issue with the sprays might be a problem they do have as I have had a few through Amazon which also had this fault but they always put things right straight away, unlike Milton Lloyd, sadly.
*Update 29.09.21 - I emailed this company today offering them another chance to put things right for me, advising them I had reviewed honestly my experience on Trustpilot but saying if they put things right and refunded my money for the faulty product I would amend my review to reflect this more positive outcome. The reply I received was truly shocking, the person on the email accused me of being malicious, of blackmail and reminded me blackmail is a crime! Anyone reading my above review will see it is truthful and balanced and in no way malicious, even praising their products and value, but honestly stating I had a poor experience when I had a faulty item. I am very shocked with their response and have asked for an apology for their unfair accusation and unacceptable language towards me which was extremely upsetting.

My fourth order came very quickly, as usual. I am very pleased with the service and products they offer. The perfumes are absolutely wonderful, they smell strong and most of them last very long. I love the fact that you can smell beautiful for a fraction of the price. Summing up, I am very happy I discovered the company and became a loyal customer as they do provide excellent service and products!

I regularly order my favourites from Milton Lloyd for myself and a Friend - she loves Miss TU and says it is exactly like 'Coco Mademoiselle'. They are always prompt with delivery and add samples with the order. This year 2020 I go a free hand sanitiser as a gift, very thoughtful. Thank you and keep up your wonderful service

The company sell mostly amazing smelling perfume dupes (Some do not last long , and some don't have quite the right smell - this is a tiny handful - I've gone back time and again for my favourites!) most perfume dupes are spot on and last ages(the best one being miss tutu - in my opinion is a good smell alike for coco mademoiselle). To get an idea of what the individual perfume smells are resembling you need to view the list on moneysavingexpert.com