Millies Wolfheart Reviews 

335
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently report that the products lead to improved health for their pets, including better coats and digestion. Many people appreciate the high quality of the food and treats, noting their pets readily accept them without issues. Reviewers frequently highlight the excellent customer service and knowledgeable staff. Consumers value the detailed and tailored nutritional advice provided, which helps them choose the best options for their pets' specific needs. This comprehensive support, combined with efficient service, contributes to a highly positive overall experience for many customers.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many customers reporting that their dogs love the... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting that the food has significantly... See more

Customer service

Customers consistently report positive experiences with customer service, often describing it as great,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the detailed and clear advice received... See more

Service

Users describe positive interactions with service, consistently praising the exceptional customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Millie’s Wolfheart Countryside Mix for the last 3 months for our 3 spaniels, 1 show cocker 5 years old with a sensitive stomach & who is slightly overweight, 1 working cocker of 11 months... See more

Rated 5 out of 5 stars

We’ve used Millie’s kibble from first bringing our cocker spaniel home as a pup and he loves it - we started him on the Riverside mix and he now has the Gundog mix. Great food with no weird ingredie... See more

Rated 5 out of 5 stars

Fast response to any query that I send through. The team are knowledgeable and thorough, offering science-backed nutrition advice and various options for me to try. My dog is thriving with the shi... See more

Rated 5 out of 5 stars

I have previously used Millie's for 10 years . Our dog was always healthy and vets commented on how her teeth , coat and overalls health were excellent. I am getting a new puppy , different breed ,... See more


Company details


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4.5

Excellent

TrustScore 4.5 out of 5

335 reviews

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4.5

All reviews

(335)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Consistently excellent service and quality

I’ve fed Millie’s to my dogs for many years and never been disappointed; my dogs have thrived. On contacting them today for a discussion about the needs of my new puppy I received an extremely thorough and helpful response of the type that I have become absolutely used to from this wonderful company.

5 June 2024
Unprompted review
Rated 2 out of 5 stars

Whilst we’ve used Millie’s dry food for…

Whilst we’ve used Millie’s dry food for years, we started mixing with the tinned food. Sometimes the tins were damaged on delivery so we didn’t use them, others appeared in tact. After the 3rd batch of food delivery our dogs started getting awful dihorrea and we assumed it was a stomach bug. We put them back onto the dry food and they were fine. I’ve emptied the cupboard in which we stored the tinned food and there’s a brown mark under the tins. It would appear even though the tins look in tact, they are somehow taking in air / leaking l.

23 April 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for sharing your review, if any tins have been damaged during transit and we are informed of this we would look to get these replaced for you, customer services can always be contacted via email for any issues like this.

Regards
Millies Team

Rated 5 out of 5 stars

Advice request on the best food for our dog

We asked a question via email about advice on which food to give our 7 year old Lab. A detailed and very helpful reply gave us the answers. We've fed him Millie Wolfheart food for about 6 years now and will continue to do so. Its not cheap but the best rarely is...

28 May 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, please don't hesitate to contact us if you need any more help or advice on our recipes.

Kind regards
Millies team

Rated 5 out of 5 stars

Excellent as always I’ve asked a few…

Excellent as always I’ve asked a few times for advice on feeding my Rottweiler
Always got a quick reply and very informative

28 May 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, we hope your Rottweiler is enjoying Millies, please don't hesitate to contact us if you need anymore help or advice on recipes.

Regards
Millies Team

Rated 5 out of 5 stars

Really quick and detailed reply…

Really quick and detailed reply answering all my questions and also adding more useful advice. Excellent customer service

22 May 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, please don't hesitate to contact our team if you need anymore help or advice on our recipes.

Regards
Millies Team

Rated 5 out of 5 stars

Millies Wolfheart

We have used Millies Wolfheart for the past 12 months for our JRT Billy - he loves it. The product is excellent as is the service. Sarah from the Nutrion Section has been extremely helpful with feeding advice for Billy- where else in this day and age do you get Customer Service that answers your email in 24 hours. We will continue to use Millies Wolfheart we love it.

23 May 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, we hope Billy is enjoying Millies, please don't hesitate to contact our team if you need anymore help or advice on our recipes.

Regards
Millies Team

Rated 5 out of 5 stars

Excellent product and service

Been using Millie's Wolheart Gundog Mix for a year now. My Golden Retriever loves it and is doing so well on it. Just about to start a new puppy on the Ranger Mix.
Delivery is quick even when using the free service and customer service is excellent. I've had so much good advice when I've needed it and you get to speak to people who know the product

20 May 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, we hope your puppy is enjoying Millies, please don't hesitate to contact our team if you need anymore help or advice on our recipes.

Regards
Millies Team

Rated 3 out of 5 stars

I have been using Millie’s wolfheart…

I have been using Millie’s wolfheart for almost 4 years. Always arrives quickly and usually don’t have any issues with the quality but I have noticed recently some of the wet food is quite dry and the amount of jelly at the top of the tin has increased. With how much the price has increased over the years it’s not the quality I would expect.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Really great company with a superb helpline that really helped me tailor the ideal food for my dog. Delivery is always reliable and the food quality has never wavered.

2 May 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, please don't hesitate to contact our team if you need anymore help or advice on our recipes.

Regards
Millies Team

Rated 5 out of 5 stars

Excellent

Excellent! We moved our very skinny rescue Springador onto Millie’s Wolfheart food and she’s THRIVING. Loves every meal and is now a perfect weight. We were so impressed that we recently put our Sprocker on the same (riverside mix), we have struggled with his gut health and tried what feels like every food possible but pleased to say he transitioned easier than I could have hoped for & no upset stomachs! A truly brilliant company with dogs welfare at the forefront.

22 April 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, we hope both your dogs are still enjoying Millies, please don't hesitate to contact our team if you need anymore help or advice on our recipes.

Regards
Millies Team

Rated 5 out of 5 stars

Best decision to switch from Royal Canine to this!

I have been using Millies for around 8-10 months and it has been amazing for our Golden Retriever. Before we switched to Millies we used Royal Canine which we thought was the best of the best but always gave my girl runny poops! Since the switch each poop is normal, firm and no more smelly gas! Their team is also brilliant, really helpful advice. I had a small order issue lately where I was sent the wrong item but it was so quickly resolved and refunded the next day delivery and a little freebie was given! Really cannot recommend Millies enough.

25 March 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, please don't hesitate to contact our team if you need anymore help or advice on our recipes, I am so glad we could resolve you recent issue.

Regards
Millies Team

Rated 5 out of 5 stars

Very helpful advice on skin issues

I used Millies many years ago and have tried it again for my Golden Retriever. I wanted advice on the best food to address the dog's long-term itchy skin and the prompt reply was very detailed and helpful and gave me three options to try. Very good service.

20 February 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, please don't hesitate to contact our team if you need anymore help or advice on our recipes.

Regards
Millies Team

Rated 3 out of 5 stars

They are going to send you the wrong food

UPDATE: I was finally sent the correct food 3 days after the original order and was refunded the express delivery charge. What happened it’s still an huge inconvenience for me and I don’t appreciate how the situation was dealt by the sales department. However, I do think it’s good quality food. I hope something like that will never happen again and was a one time off.

I was recommended this brand by many Golden Retrievers owners and as I have to swap my puppy food I decided to buy this brand. I was advised the best mix for my dog and ordered a bag with Express Next day delivery paying an extra charge as needed it urgently. They sent me the wrong food. I call and there was no help whatsoever, not only I was told that they couldn’t do anything because the customer service line was closed (at 5.30pm?!?!) but also there is no way I’m going to receive the right food for another 2 days as DPD already collected. SHOCKING service and SHOCKING customer service. I explained the urgency of the situation and surely there is plenty of way they could’ve rectify their mistake sooner than 3 days. Poor customer service, I would not recommend them. I still don’t know if I’m even gonna receive my order or even a refund. Shame on this company

14 February 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for review, unfortunately occasionally mistakes with packing do happen due to human error, our Customer services closes at 5pm, We did rectify this mistake immediately the next morning, by refunding your next day fee, sending the correct food with some complimentary treats added into your order and told you to keep or donate the incorrect bag of food, sorry for any inconvenience this may of caused you.

Regards
Millies Team

Rated 5 out of 5 stars

After afew teething problems with my…

After afew teething problems with my delivery, finally sorted out now.
I can honestly say that Millies Wolfheart are a great company, great dog food and staff who are very helpful too. Thank you Millies Wolfheart Team!

13 February 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, I'm glad we could rectify the issue with your delivery from DPD, please don't hesitate to contact us in the future if you need any help with your orders.

Kind Regards
Millies Team

Rated 5 out of 5 stars

Impressed

I've decided to change my retired greyhound's food as her stools were quite soft on her current diet. A friend recommended Millie's wolfheart and I decided to message them for advice in picking up the right food, they responded promptly, very thorough and helpful. She's doing great now on the new food, stools are nice and firm, also great price/quality. Would definitely recommend!

11 February 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, Its lovely to hear your greyhound is liking Millies, please don't hesitate to contact our team if you need any help or advice with any of our recipes.

Kind Regards'
Millies team

Rated 5 out of 5 stars

My review really is a 4.5 star

My review really is a 4.5 star, however I cannot do that and they are better than a 4 star, so 5 stars it is.

A great company, very helpful, very effi and tutritional team, great quality food. My only complaint is delivery. Ideally and option between the freight and next day would be ideal, as sometimes the free can take a week with dispatching. A 2-3 option at a cheapet rate of the next day would be perfect.

1 December 2023
Unprompted review
Rated 3 out of 5 stars

Too expensive now

For many years I and two of my friends used to always buy our dog food from Millies, now we buy elsewhere. We all liked the quality but the price increases have been very large. It's now easier to get the same or better quality food elsewhere for a much better price. Although inflation has been an issue for all businesses and I would fully expect costs to increase to some degree. The cost of the same two 12kg bags I used to buy has now gone up 23% in a year. When I emailed asking why such a huge jump in price the response was essentially tough. 3 customers lost. All of us spending hundreds of pounds a year.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

My Golden retrievers have been on…

My Golden retrievers have been on Millies for 3 years now and love it. Firm poo and top quality food with no packing rubbish. Made in the UK and a good price for a good quality food.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Should have tried it sooner!

Millies has proved to be the dry food answer in this house. Daughter & I have five dogs between us with varied dietary requirements; two need low fat, two refuse all kibbles of any flavour, one loves any kibble but gets bad tummy regularly. ALL of them have continued to eat the big bags we bought after they ate the sample ones. We all know that purchase of the big bag means your hound suddenly refuses what they previously happily ate. Three Standard Poodles and two Lurcher are now, at last, on the same food. Hurrah!
They also eat all low fat tins when offered. Another result. So glad I finally tried Millies.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Had a slight mix up and received the…

Had a slight mix up and received the wrong training treats. I contacted Millie’s who rectified the issue very swiftly. Top customer service.

Quality of the products were their usual high standard. Very happy

4 January 2024
Unprompted review

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