We have used Millie’s Wolfheart Countryside Mix for the last 3 months for our 3 spaniels, 1 show cocker 5 years old with a sensitive stomach & who is slightly overweight, 1 working cocker of 11 months... See more
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Unit 6/7 Royd Ings Avenue, BD21 4DZ, Keighley , United Kingdom
- 01535280319
- Customerservices@millieswolfheart.co.uk
- millieswolfheart.co.uk
No recent history of asking for reviews
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Replied to 50% of negative reviews
Typically replies within 24 hours
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My dog thinks Millies Wolfheart is the absolute best
I have been buying Millies Wolfheart dry dog food for my boy since we got him on the recommendation of the previous owner. He absolutely loves it and recently I contacted their nutritionist for advice about changing the recipe to give him a different taste. I received the reply the next day and was very pleased with the speed and their advice. Well done Millies Wolfheart.
Helped settle our English Setter's tummy problems
Great quality food at a fair price. Our English Setter had been fairly 'loose' for the first year of her life and was struggling with some bouts of colitis, we believe her diet was too rich (we had originally used Orijen and then Millie's Riverside mix which were both poultry based). When I asked the Millie's team for advice it was recommended that we switch to the Gundog Mix which is good for sensitive tummies as it is mainly white fish. Immediately since putting her on this recipe 4 months ago, our dog's tummy has been perfect for the first time ever and she is happy and healthy! No need for any kind of 'special' or 'gastro' diet food from the vet!
Very helpful
I was given really helpful, prompt advice regarding moving to a total Millies woolfheart diet. Very satisfied with the kibble and range of healthy treats.
I needed help selecting the best…
I needed help selecting the best product for my puppy. I received a prompt response from Eve, the animal nutritional advisor, with extensive information and advice. I have ordered the puppy pack based on that advice. I am looking forward to the delivery.
Great Product Undermined by Terrible Customer Services
We have been buying from Millies for 3 years. This time the delivery of wet food was randomly split by DPD to two deliveries spaced out over the afternoon causing difficulties for my job. Things can go wrong on occasion and customer services are meant to be there for when they do. The 'Computer says...' attitude of the staff including the manager left an unpleasant taste. They as much as said they don't care about problems for their customers, it is up to them what they do.
Not sure if I will continue with them, I am looking at alternatives.
Follow up - Yes, DPD actually did well to limit the time between the two deliveries. However, the issue is about the attitude of Customer Services, which doesn't seem to be understood.

Reply from Millies Wolfheart
Very helpful company with good quality…
Very helpful company with good quality food. Great customer service too.

Reply from Millies Wolfheart
Thank you.
I have been a customer for years my dogs doing really well on their food. Recently had a query as I of my Pointers has a medical condition. My query was answered quickly in an informative and professional manner.
Cannot recommend highly enough

Reply from Millies Wolfheart
Great
Have fed Millie’s to my dog for over a year - great food and great price for the quality. The staff are extremely helpful and knowledgable in helping to choose the right food. Delivery is also really fast. I do wish they would do more incentives like a loyalty system or discounts though
Amazing Customer Service at Millies Wolfheart
The customer service at Millies Wolfheart is on another level. Quick to respond, friendly and informative.
Eve, the Animal Nutritional Advisor has been wonderful. She is extremely knowledgeable and has advised me brilliantly on my Labrador's various issues. I am about to order some sample bags, so hopefully all will go well. Thank you!
I recommend Millie’s to lots of people
I recommend Millie’s to lots of people. They are always so helpful with providing excellent advice on diet and allergies etc. My dog has been on Millie’s since about 10 weeks and he’s thrived on it. We also get treats and chews. Great quality.
Really good advice and dog food …
I have been feeding my dogs Millie’s Wolfheart for 7 years and have had very happy dogs. I have often asked for advice and they are extremely helpful. I have Hungarian Wire Haired Vizslas and have never had and dietary problems since feeding Millie’s Wolfheart
Great company very helpful and offered…
Great company very helpful and offered advice when needed.
Amazing customer service and support
My dog has recently been diagnosed with chronic pancreatitis. I contacted Millie’s Wolfheart after some research but looking for advice. Sarah who picked up my query was absolutely amazing, offering great advice on what to try from the range and also offering phone support if required. I’ve been blown away by their customer service and it honestly felt like Sarah cared about getting the best outcome for us. Would 100% recommend
Asked for advice regarding my…
Asked for advice regarding my underweight dog. Alison was very helpful in understanding my dog, its activity levels and providing a recommendation of food type based on activity level. Great supportive and knowledgeable service. Dog loves the food and im looking forward to seeing him put on a few pounds.
Dietary recommendation for pancreatitis
I made contact with Millies Wolfheart as my dog had a recent vet admission for treatment of pancreatitis. I provided details of my dogs breed, weight and age and the customer service team came back almost immediately with an informative email about dietary recommendations. Very happy with the service. Thank you
Responsive company
First contact with company and very impressed. Asked for some advice on feeding and got a very quick and very detailed helpfulul response. No pressure to go on and buy.
Really great knowledge staff!
I have contacted Millie’s on two occasions for advice on what is best to feed my dogs and both times have been brilliant. Really thorough and informative, staff really seem like that care which is lovely! Thank you :)
Great customer service, Great food…
I have contacted Millie’s twice for advice on food for my lab pup and older lab. They’ve always got back to me the same day with great advice. Both dogs have been thriving since I made the swap over to Millie’s earlier this year. Pup is growing steadily and older lab no longer searches for treats all day and is looking fit and healthy.
Fast delivery and always top quality
Very helpful with enquiries to which…
Very helpful with enquiries to which blend and a great product that is good value.
Eve is an expert and truly fantastic!
I initially started buying for an older husky and she LOVED this. Then I bought some extra bags for my partners staff x lab and he would always finish the bowl (despite not typically doing this with any other food!).
Most recently however, I got a puppy. I wanted to know more about the puppy packs so I emailed late one Sunday evening and got a response the very next day. Not only was she extremely informative but she gave a breakdown of so many different options. The information provided had specific links and she gave me plenty of options that I could use.
Truly fantastic and I’m over the moon with the service received!!
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