Millies Wolfheart Reviews 

335
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the food, noting that their dogs thrive with shiny coats, healthy teeth, and resolved digestive issues. Many people appreciate the variety of product options available, ensuring they can find the right fit for their pets' specific needs and life stages. The customer service is frequently highlighted as exceptional, with reviewers commending the staff for their knowledge, prompt responses, and detailed nutritional advice. However, some customers also noted dissatisfaction with the company's breeder program, feeling their time was wasted and that customer service was indifferent to their specific situations.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting that the food has significantly... See more

Customer service

Customers consistently report positive experiences with customer service, often describing it as great,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and extensive... See more

Service

Users describe positive interactions with service, often highlighting the exceptional customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Millie’s Wolfheart Countryside Mix for the last 3 months for our 3 spaniels, 1 show cocker 5 years old with a sensitive stomach & who is slightly overweight, 1 working cocker of 11 months... See more

Rated 5 out of 5 stars

We’ve used Millie’s kibble from first bringing our cocker spaniel home as a pup and he loves it - we started him on the Riverside mix and he now has the Gundog mix. Great food with no weird ingredie... See more

Rated 5 out of 5 stars

Fast response to any query that I send through. The team are knowledgeable and thorough, offering science-backed nutrition advice and various options for me to try. My dog is thriving with the shi... See more

Rated 5 out of 5 stars

I have previously used Millie's for 10 years . Our dog was always healthy and vets commented on how her teeth , coat and overalls health were excellent. I am getting a new puppy , different breed ,... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

335 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(335)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

My dog thinks Millies Wolfheart is the absolute best

I have been buying Millies Wolfheart dry dog food for my boy since we got him on the recommendation of the previous owner. He absolutely loves it and recently I contacted their nutritionist for advice about changing the recipe to give him a different taste. I received the reply the next day and was very pleased with the speed and their advice. Well done Millies Wolfheart.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Helped settle our English Setter's tummy problems

Great quality food at a fair price. Our English Setter had been fairly 'loose' for the first year of her life and was struggling with some bouts of colitis, we believe her diet was too rich (we had originally used Orijen and then Millie's Riverside mix which were both poultry based). When I asked the Millie's team for advice it was recommended that we switch to the Gundog Mix which is good for sensitive tummies as it is mainly white fish. Immediately since putting her on this recipe 4 months ago, our dog's tummy has been perfect for the first time ever and she is happy and healthy! No need for any kind of 'special' or 'gastro' diet food from the vet!

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

I was given really helpful, prompt advice regarding moving to a total Millies woolfheart diet. Very satisfied with the kibble and range of healthy treats.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

I needed help selecting the best…

I needed help selecting the best product for my puppy. I received a prompt response from Eve, the animal nutritional advisor, with extensive information and advice. I have ordered the puppy pack based on that advice. I am looking forward to the delivery.

31 July 2024
Unprompted review
Rated 1 out of 5 stars

Great Product Undermined by Terrible Customer Services

We have been buying from Millies for 3 years. This time the delivery of wet food was randomly split by DPD to two deliveries spaced out over the afternoon causing difficulties for my job. Things can go wrong on occasion and customer services are meant to be there for when they do. The 'Computer says...' attitude of the staff including the manager left an unpleasant taste. They as much as said they don't care about problems for their customers, it is up to them what they do.
Not sure if I will continue with them, I am looking at alternatives.
Follow up - Yes, DPD actually did well to limit the time between the two deliveries. However, the issue is about the attitude of Customer Services, which doesn't seem to be understood.

26 July 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Good afternoon,

Thank you for your review, unfortunately we can't choose the times that DPD deliver parcels or plan there routes, on very rare occasions parcels do get split over 2 deliveries with 2 different drivers this is totally out of our control, this can happen due to breakdowns etc in the DPD depot, We did try to explain this and apologised for the inconvenience this may of caused, I can see from DPD it was 1 hour 10 minutes apart that your orders were delivered.

Alternatively a safe place can always be requested for deliveries.

Sorry you're not happy with the outcome of this delivery.

Regards
Millies Team

Rated 5 out of 5 stars

Very helpful company with good quality…

Very helpful company with good quality food. Great customer service too.

25 July 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your lovely review,

Please don't hesitate to get in touch if you need any help or advice with our products.


Kind regards
Millies team

Rated 5 out of 5 stars

Thank you.

I have been a customer for years my dogs doing really well on their food. Recently had a query as I of my Pointers has a medical condition. My query was answered quickly in an informative and professional manner.
Cannot recommend highly enough

25 July 2024
Unprompted review
Millies Wolfheart logo

Reply from Millies Wolfheart

Thank you for your review, I'm glad your dogs are doing well on Millies, please don't hesitate to contact us with any more queries.

Kind Regards
Millies team

Rated 5 out of 5 stars

Great

Have fed Millie’s to my dog for over a year - great food and great price for the quality. The staff are extremely helpful and knowledgable in helping to choose the right food. Delivery is also really fast. I do wish they would do more incentives like a loyalty system or discounts though

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service at Millies Wolfheart

The customer service at Millies Wolfheart is on another level. Quick to respond, friendly and informative.
Eve, the Animal Nutritional Advisor has been wonderful. She is extremely knowledgeable and has advised me brilliantly on my Labrador's various issues. I am about to order some sample bags, so hopefully all will go well. Thank you!

18 July 2024
Unprompted review
Rated 5 out of 5 stars

I recommend Millie’s to lots of people

I recommend Millie’s to lots of people. They are always so helpful with providing excellent advice on diet and allergies etc. My dog has been on Millie’s since about 10 weeks and he’s thrived on it. We also get treats and chews. Great quality.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Really good advice and dog food …

I have been feeding my dogs Millie’s Wolfheart for 7 years and have had very happy dogs. I have often asked for advice and they are extremely helpful. I have Hungarian Wire Haired Vizslas and have never had and dietary problems since feeding Millie’s Wolfheart

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and support

My dog has recently been diagnosed with chronic pancreatitis. I contacted Millie’s Wolfheart after some research but looking for advice. Sarah who picked up my query was absolutely amazing, offering great advice on what to try from the range and also offering phone support if required. I’ve been blown away by their customer service and it honestly felt like Sarah cared about getting the best outcome for us. Would 100% recommend

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Asked for advice regarding my…

Asked for advice regarding my underweight dog. Alison was very helpful in understanding my dog, its activity levels and providing a recommendation of food type based on activity level. Great supportive and knowledgeable service. Dog loves the food and im looking forward to seeing him put on a few pounds.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Dietary recommendation for pancreatitis

I made contact with Millies Wolfheart as my dog had a recent vet admission for treatment of pancreatitis. I provided details of my dogs breed, weight and age and the customer service team came back almost immediately with an informative email about dietary recommendations. Very happy with the service. Thank you

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Responsive company

First contact with company and very impressed. Asked for some advice on feeding and got a very quick and very detailed helpfulul response. No pressure to go on and buy.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Really great knowledge staff!

I have contacted Millie’s on two occasions for advice on what is best to feed my dogs and both times have been brilliant. Really thorough and informative, staff really seem like that care which is lovely! Thank you :)

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service, Great food…

I have contacted Millie’s twice for advice on food for my lab pup and older lab. They’ve always got back to me the same day with great advice. Both dogs have been thriving since I made the swap over to Millie’s earlier this year. Pup is growing steadily and older lab no longer searches for treats all day and is looking fit and healthy.
Fast delivery and always top quality

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Eve is an expert and truly fantastic!

I initially started buying for an older husky and she LOVED this. Then I bought some extra bags for my partners staff x lab and he would always finish the bowl (despite not typically doing this with any other food!).
Most recently however, I got a puppy. I wanted to know more about the puppy packs so I emailed late one Sunday evening and got a response the very next day. Not only was she extremely informative but she gave a breakdown of so many different options. The information provided had specific links and she gave me plenty of options that I could use.
Truly fantastic and I’m over the moon with the service received!!

17 June 2024
Unprompted review

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