As first time parents and visiting other shops, we found Millie & Ralph to be very informative with the employees having large knowledge on all the items in store. The staff where not persuasive to... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered an outfit that could be personalised but as we don’t have a name yet I didn’t require the personalisation. A lovely lady called Olivia contacted me to make sure I didn’t need the name placing... See more
Millie and Ralph where the clothes I chose for my grandson to bring home his beautiful young daughter. I chose the pink knitted set of tiny pants, jacket, booties and hat complete with the most gorgeo... See more
I have bought baby clothes for my grandchildren from Millie and Ralph before so I knew quality of their products would be exceptional. They are well made and look much better, if possible, in real li... See more
Company details
Written by the company
Welcome to Millie & Ralph. We are a leading online retailer of spanish, traditional, contemporary and knitted baby wear.
Contact info
Units 2a/3 Elsham Park, Tattershall Way, Fairfield Ind Est, LN11 0UZ, Louth, United Kingdom
- customerservices@millieandralph.co.uk
- millieandralph.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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First time buying with this company
First time buying with this company. Absolutely beautiful baby clothes.
21 May 2026
Item even nicer than the picture
Item even nicer than the picture. Attention to detail was perfect. So cute. I'm sure my daughter will love it for her little one when it's the cold months
14 May 2026
Beautiful clothes and blanket
Beautiful clothes and blanket!
Speedy delivery.
Thank you soo much.
21 May 2026
Fast delivery
Fast delivery
Item was as described and lovely
I will def be purchasing more
19 May 2026
I ordered my purchase on Tuesday &…
I ordered my purchase on Tuesday & picked it up Thursday, The quality of the onesies were first class . Most impressed by the product & service. A.Star. 10 out of 10.
20 May 2026
Ordered and received within 2-3 days…
Ordered and received within 2-3 days cry fast considering it was also personalised with defo be ordering again
28 April 2026
Nice products arrived on time in great…
Nice products arrived on time in great condition.
24 April 2026
Quick delivery beautiful baby outfits…
Quick delivery beautiful baby outfits quality is beautiful 🤩 definitely 100% will buy again from this brand x
19 May 2026
Lovely style and quality
18 May 2026
Had not heard of you before this
Had not heard of you before this. Ordering was easy with plenty to choose from. My parcel arrived quickly and in excellent condition and the outfits all come on little hangers. Beautiful outfits, lovely quality material.
18 May 2026
Beautiful cardigan
I bought this beautiful cardigan for my granddaughter when she was first born. My daughter loved it so much she asked if I could get it in the next size. It looks lovely on her, well made and washes up nicely!
18 May 2026
The clothes were all of good quality…
The clothes were all of good quality and I can't wait to see what my great grandson looks like in them, only disappointed with the quality of the pom pom on the hat bit would recommend highly
18 May 2026
Really disappointed with the service I…
Really disappointed with the service I received from millie and Ralph,I ordered a travel system on 20th April 2026 was told there would be a 7-14 day delivery time which was fine with me , never heard a thing from them.Iemailed them on the 5th May asking for an update which they replied with an apology and said that due to bank holidays there was a delay with delivery but was expecting stock of product the end of that week and would send it out as soon as it came into stock.Again heard nothing at all so contacted them on 11th may and was told there exact same thing, I eventually received my travel system on 19th May with no notice at all from them that it had been dispatched it was dpd who kept me informed about the delivery
18 May 2026
Reply from Millie & Ralph
Hi Suzanne
Thank you for taking the time to leave a review on Trustpilot and I'm sorry to heat that you are disappointed in the service received. I have looked into this and can see that unfortunately your order did exceed the estimated 14 working day delivery window on this occasion. As a small family run independent business we do rely on shipping from external partners which is why all delivery dates are detailed as "estimated". I can see that we did receive the stock as planned but due to an error Venicci shipped the incorrect colourway. I can see the team did send a follow up email message to update you of this on the 12th when the stock arrived. You were also sent an order dispatch email from oursleves on the 18th but it would seem that you received neither of these as you mentioned not receiving any emails only DPD tracking. These can sometimes land in junk / spam email folders.
Whilst we fully accept that the delay wasn't a full 5 star service we expect I can also see that you contacted us following receiving your bundle with an issue with the raincover and a replacement was arranged and sent the same day. This does make us disappointed as a small business that based on the above you felt your overall service received warranted a 1 star rating.
I can only apologise again that the slight delays didn't meet the expected 5 star service.
Kind Regards
Ben
Millie & Ralph
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