Miles Morgan Travel - Wells Reviews 

428
•
TrustScore 5 out of 5

4.9

18 High Street, BA5 2SG Wells, Somerset, GB

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Rated 5 out of 5 stars

We went into Miles Morgan as just passing. Emilie gave us different last minute holiday options, we were given time to decide which holiday to take, she had lots of knowledge of the area we decided to... See more

Company replied

Rated 5 out of 5 stars

Emilie has been very helpful. What she does not know she finds out and confirms everything with an email. She gave us her undivided attention and made useful suggestions. We never felt rushed and she... See more

Company replied

Rated 5 out of 5 stars

Excellent service. On initial visit I was given a basic quote for the proposed holiday. Made an appointment a week later with same Travel Specialist(TS)and took a second traveller with me, we looked a... See more

Company replied

Rated 5 out of 5 stars

Miles Morgan are always very friendly and helpful. Andrea knows us quite well now having booked several cruises and being on the same Christmas markets cruise last December. We prefer dealing with act... See more

Company replied


Company details

  1. Travel Agency
  2. also in
  3. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 18 High Street, BA5 2SG, Wells, Somerset, United Kingdom

  • 01749 671660

4.9

Excellent

TrustScore 5 out of 5

428 reviews

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4.9

All reviews

(428)

3,190 reviews in the last 12 months

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Rated 5 out of 5 stars

Emilie was great to work with

Emilie was great to work with. Very helpful and efficient.

2 October 2026
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Reply from Miles Morgan Travel - Wells

Thank you for leaving me a 5 star review. It was a pleasure to assist you with your travel plans. Kind regards, Emilie.

Rated 1 out of 5 stars

Visited the Wells shop two days ago

Visited the Wells shop two days ago. Very disappointed. Very noisy, could hardly hear with all the loud conversations.... not all with other clients, mostly staff chatting to each other. The acoustics are bad. Staff shoes click loudly on the wooden floor. Was served by a young lady who seemed to be very nervous and unsure. Found out later she is an "apprentice", so not her fault....she was not monitored or helped by any other staff member. Left after 30 minutes fully expecting promised email with details. 48 hours later ... nothing! Not like previous visit when service was superb. A lady called Margaret was there then, but understand she has retired. Great pity as the branch is nothing like it used to be. Having heard nothing after 48 hours we have used another agency......and had our holiday cruise, flights and hotel all sorted and paid for in less than an hour.

30 September 2026
Unprompted review
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Reply from Miles Morgan Travel - Wells

Thank you for taking my call so we could discuss your valuable feedback.
It will be my pleasure to assist you both with any future holidays.
Have a good weekend

Kind regards

Andrea - Assistant Manager

Rated 5 out of 5 stars

Jo Alexander was extremely helpful and…

Jo Alexander was extremely helpful and knowledgeable.

22 September 2026
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Reply from Miles Morgan Travel - Wells

Many thanks for your 5 star review - it was a pleasure helping you book your cruise - see you soon Jo

Rated 5 out of 5 stars

Expert help and advice

Emilie has been very helpful. What she does not know she finds out and confirms everything with an email. She gave us her undivided attention and made useful suggestions. We never felt rushed and she has kept us informed of the next steps and what we have to have in order for us to travel. The agency in Wells came highly recommended and we were not disappointed.

28 September 2026
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Reply from Miles Morgan Travel - Wells

Thank you so much for your wonderful feedback. I'm so pleased I made you feel supported throughout the planning process and that we got you a wonderful holiday booked.

I truly appreciate the recommendation.

Best regards,
Emilie

Rated 5 out of 5 stars

We were greeted warmly by Emilee who…

We were greeted warmly by Emilee who found us the holiday we wanted.
We always get a lovely reception and we find the staff professional and friendly.

26 September 2026
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Reply from Miles Morgan Travel - Wells

Thank you leaving me a kind review. It's always a pleasure to assist you with booking your holidays.

Rated 5 out of 5 stars

We went into Miles Morgan as just…

We went into Miles Morgan as just passing. Emilie gave us different last minute holiday options, we were given time to decide which holiday to take, she had lots of knowledge of the area we decided to book, which helped us choose the one we chose.

27 September 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you for leaving me a lovely review. I'm so pleased we found you such an amazing last minute deal to look forward to. Best regards, Emilie.

Rated 5 out of 5 stars

Andrea's attention to our requirements…

Andrea's attention to our requirements was just great

23 September 2026
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Reply from Miles Morgan Travel - Wells

Thank you for the 5 star review, it is always a pleasure to book your holidays for you. This time you are coming away with me, how exciting. I am looking forward to it.
See you all soon

Kind regards

Andrea

Rated 5 out of 5 stars

We only came to browse…

We only intended to come in and browse and ended up buying a holiday! We were served very well by Jo who answered all our questions and came up with a package that exactly matched our needs.

19 September 2026
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Reply from Miles Morgan Travel - Wells

Good morning - Many thanks for your 5* review it was my pleasure helping you find your lovely holiday - see you soon Jo

Rated 5 out of 5 stars

As always the service at MM in Wells is…

As always the service at MM in Wells is outstanding
Andrea was most helpful and we booked our holiday with her escorted tour
Looking forward to it

17 September 2026
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Reply from Miles Morgan Travel - Wells

Thank you for taking the time to leave me a 5 star review, I really apricate it. It was a pleasure to book your cruise and I am looking forward to spending the week with you both next year.

Kind regards
Andrea

Rated 5 out of 5 stars

I have never been on a cruise before…

I have never been on a cruise before and as I'm going with my 12year old granddaughter, I was a little nervous. The staff were really helpful and I didn't feel stupid asking questions. They made the booking really easy.

2 September 2026
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Reply from Miles Morgan Travel - Wells

Thank you for your kind review. It was a pleasure assisting with your cruise booking. Kind regards, Eloise

Rated 5 out of 5 stars

Wonderful team

Miles Morgan travel Wells staff are away so helpful and knowledgeable nothing is any trouble getting your holiday sorted.

9 September 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you for leaving me a 5 star review, it was a pleasure to book your holiday for you.

Kind regards

Andrea

Rated 5 out of 5 stars

Excellent experience as always

Excellent experience as always. Andrea is professional and efficient, she listens to what we want and helps with our choices.

5 September 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you for the 5 star review, it is always my pleasure to book your holidays for you.

See you both soon

Kind regards
Andrea

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