Miles & Barr Reviews 

1,164
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, excellent communication, and proactive approach throughout the process. Many people highlight the exceptional service and support received, with staff often going above and beyond to ensure a smooth and stress-free experience. Reviewers frequently appreciate the prompt responses and efficiency in addressing any issues that arise. However, some customers also noted occasional issues with communication, such as slow responses to emails or difficulties getting in touch. A few other people also felt that some staff members lacked sufficient knowledge about properties or provided incorrect advice, leading to confusion or delays in the process.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting efficiency and professionalism. Customers... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

Response time

People report positive experiences with response time, highlighting that staff are consistently pleasant,... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting the helpfulness and regular communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Draina... See more

Rated 5 out of 5 stars

We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B. She made first contact and provided regular updates without the need to chase her... See more

Company replied

Rated 5 out of 5 stars

I have rented out my flat through Miles & Barr for many years and found them to be very efficient. I can’t say I have had any problems which have not been able to sort. They have always put excellent... See more

Company replied

Rated 5 out of 5 stars

I've had an excellent experience with Miles & Barr, especially Jadie Hards. She has been incredibly friendly, professional and supportive throughout the whole process. Jadie kept me informed every s... See more

Company replied


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,164)

527 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding estate agent

Outstanding estate agent excellent customer service and care the members of staff give regular updates of the sale and assist you when required. So on my experience I highly recommend this company

19 May 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words, Errol. We're thrilled to hear you found our customer service outstanding and appreciated our regular updates. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

Rated 2 out of 5 stars

Unsure

Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Louise was a total star

Louise was a total star. So proactive, empathetic and communicative.

12 May 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words, Michelle. We are thrilled to hear that Louise provided such proactive and empathetic support. Our team strives to deliver a seamless experience through clear communication and professional integrity. We appreciate your feedback and look forward to assisting you again

Rated 5 out of 5 stars

Thanks to the team and Miles and Barr

Thanks to the team and Miles and Barr. From Julie and Rhys in the Faversham Office and Debbie in the Progrerssion Team, the service was professional and friendly. We were kept updated throughout on our property purchase. I would highly recommend them.

19 May 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience with our team. We are thrilled to hear that you found our service professional and friendly. Keeping you updated throughout your property purchase is our priority, and we appreciate your recommendation.

Rated 5 out of 5 stars

Emily Stickler

We are first time buyers, and had Emily Stickler managing our house purchase for us. From start to finish, Emily was fantastic, always chasing third parties for updates and keeping us in the loop more so than our solicitors did! Couldn’t have asked for a better estate agent.

16 May 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Tom. We are thrilled to hear that Emily provided fantastic support throughout your house purchase. Our team strives for clear communication and efficiency, ensuring our clients feel valued. If you need anything else, please don't hesitate to reach out to us

Rated 5 out of 5 stars

Efficient and Supportive Throughout

The sale was agreed rapidly and M&B were very supportive throughout what seemed to us a long UK sales process, right through to exchange and hopefully completion next week

1 May 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your positive experience, Nicholas. We're delighted to hear that our support made the sales process feel efficient and seamless for you.

Rated 1 out of 5 stars

Copied and Pasted responses

Copied and Pasted responses, cancels viewings last minute, mis-gendered me in all emails for some reason

Tried to book viewings on 2 occasions, both times, exactly the same thing happened.

15 May 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, James. We sincerely apologise for the last-minute cancellations and the miscommunication regarding your gender. We strive to provide professional support and clear communication, and we regret that we fell short in this instance. Please reach out to us directly so we can address your concerns and improve your experience. For ease, you may email lisa.cook@milesandbarr.co.uk with your full name and contact details. We can then look into this further for you

Rated 5 out of 5 stars

Emily Maddie and Kayleigh were very…

Emily Maddie and Kayleigh were very curteous and extremely proactive in the purchase of our new flat. I was very impressed with this and it really does make all the difference with what is already a stressful process.

Many thanks Emily Maddie and Kayleigh

Joseph and Rosalind

14 May 2026
Unprompted review
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Reply from Miles & Barr

We're so glad to hear our team provided such courteous and proactive support during your flat purchase. We appreciate your kind words.

Rated 5 out of 5 stars

Excellent service

Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
Highly recommend.

14 May 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Tania, for your wonderful feedback. We're thrilled to hear that Emily provided excellent support and kept you informed throughout your move. Our goal is to ensure a smooth and efficient experience for our customers. We appreciate your recommendation and look forward to assisting you again in the future

Rated 5 out of 5 stars

Miles and Barr have been extremely…

Miles and Barr have been extremely helpful from the valuation through to the sale of my bungalow. They have keep me updated at every stage of the process and I have been very happy with the services from the team in branch and Melissa Scarsbrook the Senior Sales Progressor.

14 May 2026
Unprompted review
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Reply from Miles & Barr

We're so pleased to hear that our team was extremely helpful from valuation to sale. We appreciate your kind words about being kept updated and happy with our services.

Rated 5 out of 5 stars

Sale and purchase

Melissa from you Herne Bay office went above and beyond to get the sale and purchase completed, staff from both offices keeper us informed throughout the sale.

8 May 2026
Unprompted review
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Reply from Miles & Barr

We're so glad to hear our team provided exceptional service and kept you well-informed throughout the process. Thank you for your kind words.

Rated 5 out of 5 stars

Denise Lumpkin has been brilliant…

Denise Lumpkin has been brilliant throughout the whole process. Speeding things up for us and always at the end of the phone if we needed her!

Excellent

14 May 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We are so glad to hear our team provided such excellent support throughout your process. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

House sale

We were kept updated with viewings and every stage of the sale. Very helpful staff and always at the end of the phone. Emily was first class keeping us up to date weekly

13 May 2026
Unprompted review
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Reply from Miles & Barr

We're so pleased to hear our team kept you well-informed throughout your sale. Thank you for your kind feedback!

Rated 5 out of 5 stars

Debbie Thwaites was a star

Debbie Thwaites was a star
She chased everyone on our behalf when no one else seemed in any hurry to arrange an exchange/completion date
She kept us informed every couple of days when we were totally frustrated with the lack of communication further down the chain
I am sure we would not have got to a completion date any time soon without her
She needs a gold star from those above her

Debbie England

13 May 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Deborah. We're thrilled to hear that Debbie provided exceptional support and kept you informed during a frustrating time. We apologise for any delays in communication and appreciate your recognition of her professionalism and dedication.

Rated 5 out of 5 stars

Emily Stickler Miles &Barr

Emily provided regular updates on the progress of the sale. Her approach was always friendly and professional . It’s a pity Miles & Barr did not control the legal process 😀

2 April 2026
Unprompted review
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Reply from Miles & Barr

We're so glad to hear about your positive experience with your sales progressor, Emily. We "hear" you on the legal process... it can be arduous at times! Thank you for leaving us a review

Rated 5 out of 5 stars

Great Team

We were very happy with the whole team at the Miles & Barr branch in Herne Bay.
From the initial contact with Joe for the valuation and the marketing of our property, to the sales team, Ruben,Harvey, Alex and Bobbie.
When we needed to contact the office Maddie was always on the other end of the phone to help with any questions we had regarding viewings etc..
Once we had a buyer, we were kept up to date with how things were progressing by Millisa.

13 May 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience. We are so pleased to hear that our team provided excellent service from valuation to sales progression. We appreciate your kind words about everyone involved.

Rated 5 out of 5 stars

Brilliant experience of renting

Miles and Barr have been great - it had been a while since I'd rented but everything was explained really well and it was a quick, smooth process. While living in the flat, my property manager Abigail Burch has been such a brilliant help - actioning any issues immediately and always so responsive. She's friendly, helpful and proactive - it's been a real pleasure to work with her. I'm moving out soon but I would definitely rent again through Miles and Barr.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

5* service and support from all at miles and barr.

From putting the flat on the market with sam to the final day the staff at miles and barr have been fantastic.
Emily who took over to complete the sale was excellent. Couldn't have asked for a better lady to support and guide through everything.

We wish you all the best.

Thank you for everything

Katherine, Dan and family.

12 May 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We truly appreciate your kind words. We are so pleased to hear that our team provided excellent support throughout your sale. We wish you all the best!

Rated 5 out of 5 stars

Superb and consistent professionalism.

Superb and consistent, professional advice and support from Louise Daly as my ‘sales progressor’ throughout the entire process of purchasing- I cannot thank her enough, alongside the rest of the Margate and Cliftonville M&B team.

11 May 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience. We are delighted to hear that our team provided professional advice and support throughout your purchase. We appreciate your kind words.

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