Melissa from you Herne Bay office went above and beyond to get the sale and purchase completed, staff from both offices keeper us informed throughout the sale.
Company replied
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Melissa from you Herne Bay office went above and beyond to get the sale and purchase completed, staff from both offices keeper us informed throughout the sale.
Company replied
Sale of House Becky (Senior Sales Progressor) was responsive and helpful. Clear communicator and worked with the facts that she had. Kept us informed sufficiently.
Company replied
All the Miles & Barr team personnel from the Sales Team and the Sales Progression Team were outstanding. In their dealings with me especially regarding any enquiries that I had, they responded promptl... See more
Company replied
Debbie Mead was so helpful throughout the whole process. She kept us informed every step of the way. She also liaised with our surveyor on our behalf to ensure he could gain access to the property.... See more
Company replied
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1 The Links, CT6 7GQ, Herne Bay, Kent, United Kingdom
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Emily was extremely pro-active in her communication and we felt fully informed during the whole process.

Reply from Miles & Barr - Head Office
Melissa from you Herne Bay office went above and beyond to get the sale and purchase completed, staff from both offices keeper us informed throughout the sale.

Reply from Miles & Barr - Head Office
Sale of House
Becky (Senior Sales Progressor) was responsive and helpful. Clear communicator and worked with the facts that she had. Kept us informed sufficiently.

Reply from Miles & Barr - Head Office
Writing on behalf of Villafont Homes in relation to our Herne Bay Gardens development. We have experienced excellent service provision by the entire team including Mel in the sales progression team - Mel has been hugely helpful in terms of efficient chain management and sales progression. Well done team M&B 👏👏👏

Reply from Miles & Barr - Head Office
Debbie Mead was so helpful throughout the whole process. She kept us informed every step of the way. She also liaised with our surveyor on our behalf to ensure he could gain access to the property.
She really made the process so much easier for us both!

Reply from Miles & Barr - Head Office
I was diligently informed of every aspect of the transaction, where there was a minor delay and why and what steps were being taken, I was confident Nadine Roberts was handling the transaction professionally and it would reach the desired completion. Which it did. Many thanks.

Reply from Miles & Barr - Head Office
All the Miles & Barr team personnel from the Sales Team and the Sales Progression Team were outstanding. In their dealings with me especially regarding any enquiries that I had, they responded promptly. They were professional and informative with updates every 2 weeks. Moving at the best of times can be traumatic, but with the help of Miles & Barr this has not been the case.

Reply from Miles & Barr - Head Office
Contracts just got exchanged today. This was my first time purchasing a property through M&B, and the entire process was seamless and stress-free. Everything was handled with professionalism and efficiency, with no issues along the way. Emily was outstanding—she managed all communication with the sellers and their solicitor effortlessly, keeping me well-informed with regular updates every couple of weeks. Her support made the experience smooth and reassuring from start to finish.

Reply from Miles & Barr - Head Office
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