Beautiful, on-trend clothes. Shopping is always very fast from Germany. My only criticism is the cost of shipping (approximately £10). If you want to exchange an item for sizing reasons, you end up pa... See more
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Beautiful high quality clothing and accessories! Love the trends and fast shipping to US. Prices have risen, but in US we have a total idiot (that’s too nice) imposing tariffs that only hurt consumers... See more
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I really liked the leggings I got, the style is unique and they are well-made and comfortable. However, I am quite unhappy about being nailed by a pretty significant duty payment, which wasn... See more
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I discovered this brand a few months ago and followed them for a while before buying. I always really loved their Jewellery and finally decided to buy my girlfriend the Heart ring. It looks super ni... See more
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Company details
Written by the company
Through simplicity and a touch of rock'n'roll, we create everyday essentials for everywhere you go. We create your favorite dress. Your everyday sweater. Your lifetime jacket. Always hand in hand with our core values: Simplicity and rock‘n’roll.
Contact info
Paul-Lincke-Ufer 42-43, 10999, Berlin, Germany
- hello@mikuta.com
- mikuta.com
3.5
Average
506 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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No customer service and No refund issued!
Extremely difficult to get a hold of them. No customer service whatsoever.
They received my return more than two weeks ago. No refund has been issued, set aside replying to my emails or WhatsApp messages.
They charge big bucks for shipping and I still had to pay a ton for receiving the shipment from DHL (don’t know how they come up with that figure!). They also charge you lots for returns.
With the exchange (CAD to USD) I will lose at least over US$100 if I ever get a refund for 2 cotton tanks I bought.
Absolutely regret dealing with Mikita.
6 July 2025
Unprompted review
Reply from MIKUTA
Hi Manyee,
Thank you for sharing your feedback - we're truly sorry for the frustration this experience has caused you.
We’re currently facing some unexpected logistical delays, which have unfortunately slowed down the return processes. That said, we want to inform you that your refund was triggered yesterday and should be visible on your account within the next few days.
Regarding your attempts to reach us, we understand the importance of timely communication - and that's why we replied to your WhatsApp message the same day it was received and followed up on your email the very next day.
We appreciate your patience as we work through these delays and kindly wish you a lovely day ahead!
Kind regards,
Customer Experience Team
Totally let down by their customer service
Their clothes look great but service a nightmare!
I placed an order and next thing I was meant to pay customs, I am in eu so this should have not happened. After back and fourth for days on end and me having to deal you DHL we found out they filled the form out incorrectly. This was rectified and my order arrived
Then the nightmare started of me trying to return some items from my order. I have to date sent 5 emails, reached out twice via WhatsApp. Absolutely no response and assistance to log my return and doing it via the website gives me an error message.short of flying to Berlin I don’t know what more to do to reach them
23 June 2025
Unprompted review
Reply from MIKUTA
Hi! We’re really sorry for the shipping error you experienced and the inconvenience it caused. As soon as the case was flagged, our team did its best to resolve it as quickly as possible, and we appreciate your patience during the process.
Due to a recent increase in inquiries, which can occur during and after sales campaigns, our response times may be slightly delayed. However, please rest assured that we are happy to assist you with your return. A member of our team will be with you as soon as possible to assist you with every step of the process.
Thank you for your understanding, and we hope for a chance to provide a better experience soon! Wishing you a great day!
Cheap material-waaay over priced
I ordered 5 items. I sent one back because it was nothing like it appeared in the photos. I regret not sending back The black short linen, long sleeve dress.
The original price was $360, on sale for $290( Canadian). It was so so thin. I decided to keep it but after washing it once( to get the terrible smell out of it) it no longer fits me. It’s now a $290 long t-shirt.
19 July 2025
Unprompted review
Reply from MIKUTA
Hi! Thank you for taking the time to share your experience — we're sorry to hear that your order didn’t meet your expectations. We completely understand how disappointing it can be when an item doesn’t look or feel as expected.
We’d really appreciate the chance to look into this case further. Would you be so kind as to contact us at hello@mikuta.com, sharing the details of the order and some images of the item?
Your feedback helps us improve our service, and we highly value it! Have a fantastic day!
Sandals fabulous and service responds very good
So I was nervous about purchasing from mikuta given some of the reviews. But now feel I have to come on and say how good they were . Bought four things . Sent two back ( as dress didn’t look like it did on the advert 🙈 and I didn’t need three pairs of sandals) . Got a prompt refund ( minus £9 for postage) .
So why the good review
1) quality of sandals ( 2pairs) is excellent. Wore them for the first time on holiday, a lot,and no rubbing. So comfortable and lots of compliments. Thanks mikuta !
2) I ordered shortly before going away and started to worry that my order wasn’t going to arrive despite the three day delivery . Contacted the team by email and WhatsApp - got a reply in less than 24 hrs on email. Thanks Laura who checked and assured me my order had been sent and arrived 2 days later.
So thanks very much Laura and Mikuta , I’m loving your items and your service was very good!
5 July 2025
Unprompted review
Reply from MIKUTA
Hi! Thank you so much for taking the time to share your experience – we’re happy you decided to trust in us!
It’s great to know your sandals were a hit, both in terms of comfort and lovely compliments. We're also glad to hear Laura could assist you in time for your holiday – we have passed along your kind words! Your feedback means a lot to us, and we really appreciate your warm words about our service. Wishing you the best day!
Great clothes, fabulous quality.
Mikuta kept coming up on my insta feed.
The clothes looked so great. I ordered aprox 6 items.
I Meade a mistake in my address while ordering I contacted them and had a super quick positive response. The colt hers arrived x3 days later. The quality, fit and style were beyond what I was expecting. I’m already planing what to purchase for autumn and lamenting they are out of stock in my size of a dress I want to purchase in every colours they have as it looks so good. I really recommend this brand.
11 July 2025
Unprompted review
Reply from MIKUTA
Hi! Thank you so much for your amazing review – we’re absolutely thrilled to hear how happy you are with your new items! We're glad our team could quickly help with your address issue, and even more pleased that everything exceeded your expectations!
Wonderful to hear that you're already planning your autumn wardrobe with us! We’re sorry your favorite dress is currently out of stock in your size – it’s clearly a popular one! We recommend signing up for restock alerts so you don’t miss out when it’s back.
Wishing you an amazing day!
Terribly slow to dispatch and unable to…
Terribly slow to dispatch and unable to cancel order. Not competitive in today’s market. Would avoid
9 July 2025
Unprompted review
Reply from MIKUTA
Hello,
thanks for your feedback!
During our summer sale, dispatch times may be slightly slower due to a high volume of orders, which we notify all customers of at checkout.
Allow us also to take the chance to inform you that it's stated in our terms and conditions, once an order is shipped, we’re unable to cancel it.
We know that this may not be ideal in some situations but we appreciate your understanding.
If there’s anything we can assist with, feel free to reach out to our Customer Experience team at hello@mikuta.com
Wishing you a lovely day ahead!
MIKUTA
ILL SIZED. THREE WEEKS AND STILL NO REFUND.
Today marks THREE WEEKS since someone at Mikuta signed for my returns. I ordered two items that were nowhere near the size that I ordered and that I always wear. There are at least 20 emails between myself and Mikuta customer service, including one that was allegedly escalating my complaint and my need for my $1,000 refund. Additionally, I paid an extra $200+ in import fees, that is completely lost to me because of sizing and cheaply made product. DO NOT ORDER FROM THIS COMPANY.
7 July 2025
Unprompted review
Reply from MIKUTA
Hi Amy,
We're genuinely sorry things went this way - your frustration is completely valid. This definitely doesn’t reflect the level of service we strive for at MIKUTA.
While your return process took longer than expected, we want to assure you that your refund has now been processed. You should see it reflected in your account shortly, if not already.
If there’s anything else we can do, please don’t hesitate to contact our Customer Experience team again. We're here to help, and we genuinely want to make things right for you.
Thanks again for your patience - and for bringing this to our attention.
MIKUTA
Meh…
Sandals looked great online but when they arrived looked cheap and very bulky. Also ordered a necklace which looked like cheap costume jewelry when it arrived.
22 June 2025
Unprompted review
Reply from MIKUTA
Hi! Thank you for taking the time to leave a review. We're sorry to hear that the items you received didn't meet your expectations.
We always aim to represent our products as accurately as possible online, so we appreciate your feedback.
Please contact our Customer Experience team at hello@mikuta.com. We’d be happy to provide more details on these products or assist with a return.
We truly value your input and wish you a great day.
Stunning pictures, but....
I was initially drawn to the Mikuta shop by the stunning photography and beautifully styled clothes — everything looked effortlessly cool and high quality. However, when my order arrived, I was seriously disappointed. The clothes looked nothing like what was shown online, both in fit and material. Beyond that, where is the inclusiveness? The brand seems to cater to only one narrow body type and aesthetic. It’s 2025 — it’s time for brands to represent and serve everyone. Style should never be at the expense of authenticity or accessibility.
16 June 2025
Unprompted review
Reply from MIKUTA
Hi Galyna! We're so sorry to hear that our pieces did not meet your expectations. We are always working to offer the best experience to every customer, and your feedback is essential to help us improve in the future. We have shared your input with our team as well and hope you can find other items you like in our shop.
Please do not hesitate to reach out to our team if you need any assistance with your order - we're available at hello@mikuta.com and through WhatsApp (https://mikuta.com/pages/contact-us). Wishing you a lovely day.
Very happy customer
I have been looking at this site for months and just love the style of clothing, shoes and boots, but too nervous to actually order anything due to the mixed review I have read.
I have to speak as I find, and I ordered the black leather sandals.
From the date of order to the delivery of the sandals the Customer Care Team have been extremely helpful, polite and reassuring because of my reservations.
The sandals are not only great quality but look good too!!
I can t wait to try out the clothing line☺️
20 June 2025
Unprompted review
Reply from MIKUTA
Hi Lynne! Thank you so much for your wonderful review! We're so happy to hear that you enjoyed talking to our Customer Experience Team and ended up purchasing the very popular sandals. It truly warms our hearts to know that you like the quality of the item, as we pride ourselves on working hard to offer the best experience to our customers. Looking forward to hearing your feedback on our clothing collection as well. We wish you a fantastic day!
Incredibly comfortable and cool sandals
Really prompt delivery by DHL. I bought a pair of sandals and they are incredibly comfortable, birkenstock style but way cooler. I will be wearing these A LOT. Not sure about clothing as this was my first purchase but the quality of the sandals is great.
18 June 2025
Unprompted review
Reply from MIKUTA
Hi! Thank you so much for such a wonderful review. We're thrilled to hear that you find our sandals comfortable — that’s what we aim for. Your feedback means a lot to us, and we hope you find other pieces you like in our shop. Our team is always available to help with every question during your journey with us.
We truly appreciate your support and wish you a great day!
Clothes were good quality
Clothes were good quality. Clothes sixes were not even remotely accurately depicted. I’m a straight small and my clothes even using their descriptions were way inaccurate. Some were way large and others way small. I took my measurements before ordering. Took 8 weeks to arrive and 300$ of tariff payments due before delivery. If in the states definitely do not order
2 April 2025
Unprompted review
Reply from MIKUTA
Hi Lynn! Thank you for your review!
We're happy to hear that you enjoyed the quality of our pieces; however, we still regret to hear that our size guide did not meet your expectations.
Regarding customs duties, outside of the European Union countries have associated fees for orders reaching a certain threshold. These are calculated and charged by local and national authorities, and they vary for each country.
More details can also be found on our website at https://mikuta.com/pages/shipping - under TAXES & DUTIES.
We understand how frustrating this might be while we are excited to receive our favourite items. We appreciate your feedback and hope for your patience and understanding. Have a wonderful day.
Feel like I've been duped
Feel like I've been duped. Similar to another review, lovely photography on the website, but the quality of the products doesn't live up to what you see. I got charged 10 euros to return it to Maidenhead in the UK, when I'm based in the UK, and it would have cost about £3-4 to return it by Royal Mail. I would never buy from them again.
4 June 2025
Unprompted review
Reply from MIKUTA
Hi! We're sorry to hear that your experience with MIKUTA didn’t meet your expectations. Each product page includes information about the materials used and where the item is produced, so customers can easily find these key details and understand the composition of the piece.
As outlined in our return policy, returns from the UK carry a 10€ fee, which is subtracted from the refund amount. Return labels should always be created through our website or by contacting our team—unfortunately, we can’t take responsibility for any parcels that are delayed or get lost if alternative methods are used.
For full return instructions, please visit: https://mikuta.com/pages/returns-exchanges
Thank you for your patience and understanding.
Shrunk…
I bought the silky slip dress followed the care instructions it has shrunk and faded no response from customer services
2 June 2025
Unprompted review
Reply from MIKUTA
Hi Deborah! We're so sorry to hear that! Please reach out to our team at hello@mikuta.com or through WhatsApp - https://mikuta.com/pages/contact-us, while also sharing the order number and some images of the item. We'll be happy to assist you and analyse the case, as we are always working to offer the best MIKUTA experience. Wishing you a great day!
Quality not so good
I order some pieces, for the first sign they look nice… The leggings wore out quickly, there were small holes along the seams and I didn't use them much... the price is not proportional to the quality. It's a shame because I really like the style they follow. I'll try them, they get a second chance, everyone can make a mistake once... I hope I can write a better review... pay attention to quality, it's very important not only for customers, but also for the environment. Thank you
I HAVE TO ADD SOMETHING REALY NICE
to my review: the customer service representative asked me for pictures of my ruined pants, and as an apology, they sent me a new pair free of charge within 1-2 hours. She was friendly, professional, and quick. I'm very impressed... Thank you 🙏/ as I said, everyone can make mistakes, the trick is to solve the problem professionally! They can that!! Thank you very much...🙏/ I’ll continue to buy on Mikuta
11 May 2025
Unprompted review
Reply from MIKUTA
Hi Rita! We're so sorry to hear that you did not enjoy your experience with MIKUTA. Your feedback is extremely valuable to us, as our team is always working on new ways to improve its service and offer the best journey to every customer. We would be happy to further assist you with this issue. Would you be so kind as to reach out to us at hello@mikuta.com or through WhatsApp (https://mikuta.com/pages/contact-us) with the order number and some images of the piece? Looking forward to hearing from you! Have a great day!
Sizing off, quality not worth it
I ordered a pair of shoes in my normal size. I got them and they were huge. Length was fine but they were impossibly wide, like a men’s shoe., I don’t hate narrow feet. The return fee for Mikuta was €20! I reached out to customer service explaining the fit issue, and got a super condescending email back. Yes I looked at the size chart. No, the shoes, extremely expensive for the quality, did not match. I’d shop with a brand who stands behind their products.
1 May 2025
Unprompted review
Reply from MIKUTA
Hi Kelly! We're so sorry to hear that you were not happy with your experience with MIKUTA. Our team is always available to assist you with selecting the best size and is happy to provide you with additional measurements for specific products as well. However, we do understand how disappointing it can be when the fitting of an item does not match our expectations! Kindly accept our apologies for the inconvenience.
A return is accepted within a 30-days window. All the instructions for this process are available at https://mikuta.com/pages/returns-exchanges. Please note that returns originating from the US, Canada and some European countries have a return fee of 20€, which is deducted from the refund amount. We appreciate your patience and understanding and wish you a fantastic day!
Customer Service & Quality doesn’t match Price.
The customer service doesn’t match the price or quality. Bought a mini skirt, size guide very specifically stated 35.8cm, not 36 or approximately 35.5cm.
The skirt was just under 35cm on the front which mattered as mini skirt.
Response: we have a 2cm allowance due to production. Nowhere is this policy stated, it’s their interpretation which they don’t make clear.
I asked for a full refund including the ridiculous €9.90 fee but they refused.
When charging £120 for a denim mini skirt + postage you need to be on point, Mikuta is not.
23 April 2025
Unprompted review
Reply from MIKUTA
Hi! We're so sorry to hear that you did not enjoy your experience with MIKUTA. We understand how disappointing it can be when a desired item does not meet expectations. We strive to offer the best cuts and quality, however, a slight deviation in length may occur during the production of the pieces, allowing for a specific tolerance to be in place. We truly appreciate your patience and understanding and have forwarded your feedback to our Production team as well for further analysis. Wishing you a wonderful day!
Another Lost Package, and a lack of customer service...
In November (I just found this site or I would've written a review sooner) I ordered a large order valued at approximately $1830 USD. The package never was delivered to my address, and in fact, thankfully the DHL delivery person took a picture of the door where they delivered the package which was a totally different colored house, door, etc., from where my packages were supposed to be delivered. Luckily, I paid for these items with my Am Ex, and it was due to their persistence that I received a refund. By the way, Mikuta tried to get me to sign the "documents" that have been mentioned in other reviews when they seem to regularly deliver packages to the wrong address. Being an ex-attorney I refused to sign any of these documents which are NOT required by DHL (I called DHL and asked). This is just another delay tactic on the part of Mikuta to keep as much of your money as possible while selling poor quality items. Thankfully, I received my $1830.00 back, but lost almost $300 in tariffs for the delivery to the US (I'll never see that money). Meanwhile, if you decide to shop with Mikuta realize they mis-delivered my items, they were completely refunded by DHL for the lost items as it was DHL's fault for the mis-delivery, and yet they tried to fight Am Ex knowing fulll well I never received any of the packages/package they sent to me. My question is how does this company manage to lose so many packages? I have a hard time believing that DHL is the sole problem in this supply chain issue. Additionally, Mikuta needs to stop wishing that people have a "nice day,"and actually address the many complaints they receive on this review site. I strongly urge anyone considering a purchase from Mikuta to realize you'll be paying additional money for importation of the goods into the US, and if you have a problem good luck finding any customer service at Mikuta where an actual human will respond. Another point of contention is I've never heard of ANY COMPANY using WhatsApp for their customer service communication. The only possible reason for using WhatsApp is that you don't have a way to permanently retain any complaints, AND it's a FREE texting service with extra encryption. Do NOT SHOP AT THIS STORE UNLESS YOU'RE PREPARED TO LOSE A LOT OF MONEY WITH NO RECOURSE.
4 November 2024
Unprompted review
Reply from MIKUTA
Hi Michele! We’re so sorry to hear that you were not happy with your experience with MIKUTA.
We fully understand how frustrating it is to verify that there is a logistical issue taking place with the delivery of an anticipated order, especially when we have been waiting for an item for a specific occasion. Unfortunately, such cases may occur and our team is always ready to tackle the issue by analyzing the case and opening a claim with the carrier, if suitable, to obtain the fastest resolution possible. In specific cases of parcels not being received even with the tracking details showing a clear delivered status, our policy indicates that a Declaration of Recipient is necessary to move forward with the process, which is also aligned with DHL’s claim requirements.
Regarding customs duties, kindly note that outside of the European Union countries have associated customs/import fees for orders reaching a certain threshold. These are calculated and charged by local and national authorities - not by MIKUTA - and they vary for each country.
We advise you to look up further details with your national and home state governments regarding import duties on orders shipped from the EU.
More details can also be found here: https://mikuta.com/pages/shipping - under TAXES & DUTIES.
Our Customer Experience team is always happy and available to help and we pride ourselves in offering a personalised service where only human agents handle each case.
We currently offer assistance through several channels, according to the customers’ preference - email (hello@mikuta.com) - WhatsApp and social media as well (https://mikuta.com/pages/contact-us).
Please never hesitate to reach out to us in case you have any doubts or require our support with an order. Wishing you a great week ahead!
Cuff bracelet
I ordered the cuff bracelet a few months back and it is just STUNNING. I love it! Such an excellent and unique item that was the perfect fit for me and my style. Fast forward 3 months later and I accidentally lost the ring which keeps the bracelet closed. I reached out to MIKUTA and explained I had lost it, to which they replied that they would send me a replacement free of charge!! I’m ecstatic and very impressed with their level of customer service! I received it just a couple of days later. So grateful! 😌
28 March 2025
Unprompted review
Reply from MIKUTA
Hi Lindsay! Thank you so much for your wonderful review! We're so happy to hear that you enjoyed talking to our team. We're always happy and available to help with any questions and hope you keep on rocking the amazing CUFF! Have a fantastic day.
Just ok, nothing special
Bought a grey ruched skirt. It was ok. Nothing special at all. Definitely not worth the price tag. Quality was ok, but for that price point, I was expecting a thicker material. Disappointing but I’ll probably keep it, too much of a faff to return. Sizing seems true to size and postage was pretty speedy.
3 March 2025
Unprompted review
Reply from MIKUTA
Hi Sarah! Thank you for your review. We're really happy to hear that you enjoyed our shipping service and that the selected size was a good fit! Please reach out to our team anytime if you have any questions regarding the composition of your skirt. We would also be happy to help you find different options with other types of fabric that could better match what you were looking for. You can find us at https://mikuta.com/pages/contact-us. Have a fantastic day!
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