I bought the cuff bracelet (which I loved!) and wore it twice before it sadly broke. I sent it back and received return confirmation from Mikuta on December 11th. Today (January 9th) I still haven't r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful, on-trend clothes. Shopping is always very fast from Germany. My only criticism is the cost of shipping (approximately £10). If you want to exchange an item for sizing reasons, you end up pa... See more
Company replied
I discovered this brand a few months ago and followed them for a while before buying. I always really loved their Jewellery and finally decided to buy my girlfriend the Heart ring. It looks super ni... See more
Company replied
Beautiful high quality clothing and accessories! Love the trends and fast shipping to US. Prices have risen, but in US we have a total idiot (that’s too nice) imposing tariffs that only hurt consumers... See more
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Company details
Written by the company
Independent by Nature. MIKUTA is a way of living. We believe in a life shaped by movement, curiosity, and experience. As we explore the world, we capture the moments that stay with us. Through design, those moments become tangible: timeless treasures made permanent in every stitch. Built on a perennial design structure, each collection is made to move with you, through every place, moment, and mood. In the beginning, there was no business plan taped to a wall. No strict rules or expectations to follow. Only a quiet intuition that guided every decision to lead us here. That freedom is how we create on our own terms, building something that we feel, from then to now, remains independent by nature.
Contact info
Paul-Lincke-Ufer 42-43, 10999, Berlin, Germany
- hello@mikuta.com
- mikuta.com
3.0
Average
573 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything to love
The MIKUTA line is a gorgeous collection of fashion forward, well crafted, quality made pieces. I've purchased clothing and accessories and have always been very happy and satisfied with any item I've recieved. Communication from the company on order status is consistent and shipping is fast. I'm always looking for the next piece to add to my MIKUTA collection!
1 October 2025
Unprompted review
Reply from MIKUTA
Hello,
Thank you so much for sharing this! ✨
It makes us incredibly happy to hear how much you enjoy your MIKUTA pieces - from the craftsmanship to the service behind the scenes. It’s amazing to know you’re building your own little MIKUTA collection, piece by piece.
We can’t wait to surprise you with what’s coming next.
With love,
Customer Experience Team
Amazing brand
Amazing brand, clothes, shoes and customer service. I’m fully in love.
11 November 2025
Unprompted review
Reply from MIKUTA
Hi Mar,
Thank you for the love! 🤍
It means the world to hear you are enjoying everything - from the pieces to the experience behind them. We are so happy to have you with us!
With love,
Customer Experience Team
Wonderful products and customer service…
Wonderful products and customer service to match.
Fantastic quality – I lost the ring for my The Cuff, but one email was all it took to get a new one. Fast, smooth, and with service that truly matches the high quality of the products.
12 November 2025
Unprompted review
Reply from MIKUTA
Hello Ulrika
Thank you so much for this beautiful review! ✨
We are over the moon to hear you are loving your MIKUTA pieces - and that getting a new ring for your Cuff was smooth and quick. That’s exactly the kind of care we want you to feel every time you reach out to us.
Thanks for being part of our world.
With love,
Customer Experience Team
Quality/style of clothes and rapid…
Quality/style of clothes and rapid delivery
12 March 2025
Unprompted review
Reply from MIKUTA
Hi Janet,
We genuinely appreciate your review and thank you for that. ✨
We are happy to hear that you’re loving the quality, style, and fast delivery - this is the reason why we work hard to provide the best experience to all our customers.
With love,
Customer Experience Team
Great quality and customer service
For the most part, customer service answered my emails very promptly, which I really appreciate. The one time that they did not get back to me, I ordered a shirt that was way too large (I was asking for some guidance on the fit of the shirt) and I had to pay shipping to return it. But I have ordered a sweater and a necklace from them, and I LOVE both of those items. Very good quality. Wish the shipping wasn't so high, but I do understand it is international shipping.
1 November 2025
Unprompted review
Reply from MIKUTA
Dear Karin,
Thank you so much for your kind words!
It makes us so happy to know that you’re loving your sweater and necklace.
Regarding shipping: we totally hear you. International rates can be steep and we’re actively exploring better options to keep costs down without slowing delivery.
Thanks again for sticking with us and for the thoughtful feedback - it genuinely helps us get better. 🖤
With care and love,
Customer Experience Team
Sale only brand
Don't buy anything unless it's in a Black Friday sale or similar. Items will drop 50% or more and they will not price match.
10 November 2025
Unprompted review
Reply from MIKUTA
Hi Joe,
Thank you for sharing your feedback - we truly understand where your frustration comes from.
Like any other brand, during special moments such as Black Friday or seasonal sales, we occasionally run limited promotions or campaigns that can lead to temporary price reductions. These campaigns are planned in advance and applied equally to all customers, so we don’t offer price adjustments after a purchase - simply to keep things fair and transparent for everyone.
We truly appreciate you taking the time to share your point of view. Your feedback helps us keep improving and finding the right balance between offering value and staying true to our principles as a brand.
With love and care,
Customer Experience Team
Clothes are excellent quality and…
Clothes are excellent quality and designs are beautiful. Very happy with my purchases 😊
9 October 2025
Unprompted review
Reply from MIKUTA
Hey Megan,
So happy to read this! ✨
Knowing that you are satisfied with the quality and look of our pieces truly makes our day.
Thank you for being part of the MIKUTA family!
With love,
Customer Experience Team
Great brand
Great brand! Super comfortable clothes, love their products!
31 October 2025
Unprompted review
Reply from MIKUTA
Hi Mariana,
We are so grateful for your review! 🤍
It means a lot to us knowing that you love the comfort and feel of our pieces - that’s exactly what MIKUTA is all about.
With love,
Customer Experience Team
Oversized denin black Jacket
The jacket provides a relaxed and modern fit that drapes well and avoids excess bulk. This makes it highly versatile for pairing with a wide range of clothing. Love it
15 March 2025
Unprompted review
Reply from MIKUTA
Hello Catia,
Thank you so much for your review!
It truly makes us feel happy and proud that you love that effortless fit and relaxed feel of our pieces - that's exactly what we designed it for. 🖤
With love,
Customer Experience Team
Amazing quality products
Amazing quality products, super happy with my purchases. I had some questions on some products before ordering and got prompt and very good advise! Particularly jewellery and knitwear pieces are great!
1 September 2025
Unprompted review
Reply from MIKUTA
Hi L,
Thank you so much for your lovely words!
It's great to hear that you're happy with your pieces and that our team could help you find the right ones. Jewellery and knitwear are truly some of our favourites too! ✨
With love,
Customer Experience Team
MY POV OF MIKUTA
I really liked the quality and design of the jewelry pieces I got! Also got a few shirts and they are great quality!
I just really like the vibe and mood and even though it’s a brand focused on woman’s I feel like the unisex pieces feel really good on me!
customer service is also super and I loved their beautiful store in Berlin!
The customer service team is great and even though issues arise they are always trying to help!
not only lots of love but also lots of help ☺️
16 October 2025
Unprompted review
Reply from MIKUTA
Hi Tim,
Wow - what a wonderful message!
We are so happy you feel the MIKUTA vibe and connect with our pieces, no matter the label. Your words mean a lot to our whole team - thank you for noticing the love and the effort behind it all.
With lots of love (and always lots of help 😉),
Customer Experience Team
Reply from MIKUTA
Hello Bjorn,
Thank you so much for your kind words! 🤍
It means a lot to know you feel the love - both in our pieces and in the way we care for our customers.
With love,
Customer Experience Team
Love the attention to detail
After placing my order I received a super nice confirmation and got updated when my order was shipped including tracking number. The shipping was super fast. I really loved how careful and personal the product was packaged. Only happy :)
7 November 2025
Unprompted review
Reply from MIKUTA
Hello,
Thank you so much for sharing this!
It truly makes us happy to know you felt the personal touch behind your order - we care about every detail, from the first click to the moment it reaches you.
We look forward to continuing to surprise you!🖤
With love,
Customer Experience Team
Quality is amazing and the cut of…
Quality is amazing and the cut of pieces is just wonderful.
1 October 2025
Unprompted review
Reply from MIKUTA
Hi Catarina,
Thank you so much for your kind words! ✨
The quality and fit of our pieces are paramount to us.
With love,
Customer Experience Team
Beautiful and super comfortable…
Beautiful and super comfortable clothes! They last a lifetime.
1 August 2025
Unprompted review
Reply from MIKUTA
Hello Carina,
Thank you so much for your lovely words!
We are pleased to know that you love our pieces - timeless comfort and lasting quality are exactly what we strive for.
With love,
Customer Experience Team
Trust in Basics
For me, this is a brand that I can only evaluate based on the basics, and sometimes the basics are simply the most important thing. I love the socks and the unisex T-shirts. When I travel somewhere, these are the first items I pack in my suitcase. No other T-shirts and socks are so light, easy to pack, comfortable to wear and, above all, adaptable. After 10 hours in the sun, they don't smell, and any liquids dry quickly without leaving stains.
22 September 2025
Reply from MIKUTA
Hi Mevre,
What a wonderful message - thank you so much for taking the time to review us! 🤍
We love that our basics have become your travel essentials. It’s exactly what we aim for: timeless comfort, effortless quality and pieces that truly live with you.
With love,
Customer Experience Team
My favorite brand
The quality is amazing and every collection is even better than the one the before. The customer team was super helpful and nice!
5 November 2025
Unprompted review
Reply from MIKUTA
Hi Anto,
Thank you so much for your kind words! 🤍
It makes us so happy to hear you feel this way - our team puts a lot of heart into every collection and every conversation.
With love,
Customer Experience Team
Bought the Heart Ring for my girlfriend
I discovered this brand a few months ago and followed them for a while before buying. I always really loved their Jewellery and finally decided to buy my girlfriend the Heart ring. It looks super nice and came in a cute box.
Prices are quite high, but considering that they seem to produce most of their items in Europe and my ring was 100% silver I think what they charge is worth it. Shipment was also relatively fast.
22 October 2025
Unprompted review
Reply from MIKUTA
Hi Andreas,
Thank you for sharing this - what a thoughtful gift! 🤍
We are so happy to hear that your girlfriend loved The Heart Ring (and that you enjoyed the whole experience, from the packaging to the delivery).
We truly appreciate your kind words about our craftsmanship and European production - it’s something we care deeply about.
With much love,
Customer Experience Team
Amazing
Incredible costume service
Great quality
Unique clothing designs
6 November 2025
Unprompted review
Reply from MIKUTA
Hello Maria,
thank you so much for your message! 🤍
We are thrilled that you love our designs, the quality of our pieces and that our customer service team made a great impression. Your words keep us inspired to keep creating!
With love,
Customer Experience Team
I order multiple time from this brand…
I order multiple time from this brand and I love it 🥰
All the pieces that I own have good quality and have a good durability (even in everyday use and washing)
I really recommend them ❤️
6 November 2025
Unprompted review
Reply from MIKUTA
Hey Claudia,
That’s so lovely to hear - thank you so much!
We love knowing our pieces have become part of your everyday life and still look and feel great over time. Your kind words and recommendation truly mean a lot to us. 🤍
With love,
Customer Experience Team
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