I bought a pair of sneakers from Run Off, the people from Miinto gave me advice and helped me choose the right size. I received the answers very quickly and in a professional manner. The package arriv... See more
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See what reviewers are saying
The order was supposed to be shipped within 2–3 business days, but it has now been almost two weeks. Customer support is looking into the issue, but it would have been much smoother if the support ch... See more
Such a great selection of pieces, previously bought a bag for my second wedding look from Miinto and delivery was super fast. Also a huge thank you to Marta at customer services who went above and bey... See more
Stort utbud med bra priser och alltid hjälpsamma människor i kundservice. Great selection of products and really helpful people in their customer service. Snabb och fin frakt. Fast shipping too.
Company details
- Online Marketplace
- Bag Shop
- Clothing Store
- Men's Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto är en global modeplattform som förbinder världens bäst klädda människor med ett unikt urval av premium, lyxigt och handplockat lokalt mode. Eftersom vi är en marknadsplats äger vi inget eget lager, utan varje beställning behandlas noggrant av passionerade människor som arbetar i världens bästa modebutiker. Känner du dig inspirerad? Besök oss på www.miinto.se Om du behöver support står våra agenter i kundservice redo att stötta dig varje timme i veckan på chatten.
Contact info
Prags Boulevard 49, B1, 2300 København S, Denmark
- info@miinto.se
- miinto.se
3.8
Great
9K reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Miinto Sverige
Dear Ulf,
Thank you for the great review.💕
It's lovely to hear that you were happy with your experience. We hope that you will have a lot of use of your new product.
Have a nice day!🌸
Best regards,
Jennifer, Miinto.se
Well description
All the items have very well description so that easy to choose correct one.
1 January 2024
Unprompted review
Reply from Miinto Sverige
Dear Nakul,
Thank you for your lovely review.✨
It's great to hear that you were happy with your experience. We really hope that we will see you again.
Have a nice day!🌷
Best regards,
Jennifer, Miinto.se
Reply from Miinto Sverige
Dear Robert,
Thank you for your lovely review.🌸
It's great to hear that you were happy with your experience. We hope that we will see you again.
Have a nice day!🌷
Best regards,
Jennifer, Miinto.se
Reply from Miinto Sverige
Dear Iñigo,
Thank you for your nice review!🥰
It's great to hear that you were happy with your experience. Hopefully we will see again.
We wish you a nice day!
Best regards,
Jennifer, Miinto.se
Reply from Miinto Sverige
Dear Johan,
Thank you for your kind review!🌷
We are so happy to hear that you are happy with your experience through us and we really hope to see you soon again.
Have a nice day! 🥰
Kind regards,
Josefine, Miinto.se
I don't get my order still from…
I don't get my order still from 29/12??????
6 January 2024
Unprompted review
Reply from Miinto Sverige
Dear Anna,
Thank you for your feedback.
We apologise that you still have not received your order and understand your disappointment.
We always strive to deliver within 2-5 business days, unfortunately we have recently had some delays with the delivery during the Christmas period which has caused a longer delivery time.
I am going to follow up on this via email so please have look at your inbox with a mail from us with more information.
Have a nice day!
Kind regards,
Josefine, Miinto.se
No respons from customer
No respons from customer service at all. Need to return my purchase but not possible. This is the second time this company ignore my return. Lats time it took 3 months for my refound..
This time it is a christmas sweater, and I feel sorry for the shop they coorperate with who will get a christmas sweater back in february. And I have tried to return it since november.
30 November 2023
Unprompted review
Reply from Miinto Sverige
Kära Annelie,
Tack för din feedback.
Jag beklagar att du ännu inte har mottagit en fraktsedel från oss.
Jag kommer att kontakta dig via mail med mer information så håll utkik efter mail från oss.
Ha en fin dag!
Varma hälsningar,
Josefine, Miinto.se
Never order from this company
Never order from this company! I ordered a dress October 11th, received it October 16th (despite paying for next day delivery), then ordered a return label October 21st, which I then received November 9 after calling them an e-mailing them repeatedly (at least 4 phone calls during 4 consecutive days). Finally got to send my return November 21st, but never received my refund despite complying within the 14 days I as a customer have to fill in a refund form on the website and then another 14 days to send the product (after they have provided the return label). Now when I try to contact them they don’t respond to e-mails in weeks, and when I finally get a response (today after I threatened with legal consequences) they say that I will not be refunded as my return was late (which is entirely their fault). So dishonest, unprofessional and really lousy customer service.
Update: I was contacted by a representative by the company after posting this review. I was promised that they would amend the situation. I still have not received a response after that despite repeated reminders, nor a return payment. My next action is to report this company to the police for fraud.
16 December 2023
Unprompted review
Reply from Miinto Sverige
Kära Åsa,
Tack för din feedback.
Jag beklagar verkligen att det dröjde lång tid för oss att förse dig med en returetikett och förstår att detta inte var den bästa upplevelsen.
Jag kommer att kontakta dig via mail med mer information för att komma fram til bästa lösning så håll koll på din inkorg efter mail från oss.
Ha en fin dag!
Varma hälsningar,
Josefine, Miinto.se
Very fast and hasslefree delivery!
8 December 2023
Unprompted review
Reply from Miinto Sverige
Dear Micael,
Thank you for your kind review! 🌸
We are so happy to hear that you have had a great experience from Miinto.
We hope to see you soon again.
Have a nice day! 🌸
Kind regards,
Josefine, Miinto.se
Absolutely not serious
After 15 days, I have not received the order. I have contacted the customer support 3 times, but yet I have not received any information; simply a "we are sorry for the inconvenience. We have already reached out to the partner boutique to follow up on this case". Then silence
A pure scandal!
December 14th, 2023 - A small update
As seen from the reply below, once again I have received the answer "we have already reached out". Does it really take 1 week to get information from a partner warehouse? As said, this is not a serious and respectful way to treat customers
29 November 2023
Unprompted review
Reply from Miinto Sverige
Dear Massimo,
Thank you for your feedback!
We are very sorry that you haven't received your order yet. This is of course not okay from our side. I can see that my colleagues have contacted our partner and they are checking with their warehouse. We will of course update you as soon as possible with more updates.
We wish you a nice day!
Best regards,
Jennifer, Miinto.se
wonderful service over the phone and…
wonderful service over the phone and the seller was very kind and quick to change the amount on my invoice
11 December 2023
Unprompted review
Reply from Miinto Sverige
Dear Emina,
Thank you for your nice review! 🥰
We are so happy to hear that you have had a good experience from us and that you received great help from our customer service.
Hope to see you soon again.
Have a nice day! 🥰
Kind regards,
Josefine, Miinto.se
I had a very nice conversation with…
I had a very nice conversation with Marta and she was very nice talking too and very professional. I hope the other coworkers are that good.
Merry Christmas from Sweden🎅🧑🏻🎄🎄
5 December 2023
Unprompted review
Reply from Miinto Sverige
Dear Maria,
Thank you for your nice review! 🌸
We are so happy to hear that you received great service from one of our co-workers and that we were able to help you with your request.
We hope to see you soon again.
Have a nice day! 🌸
Kind regards,
Josefine, Miinto.se
Reply from Miinto Sverige
Dear Lars,
Thank you for your lovely review!🥰
We are so happy to hear that you enjoyed our collection, offers and the fast delivery. Hopefully we will see you again.
We wish you a nice day!💕
Best regards,
Jennifer, Miinto.se
Quick and good product
5 December 2023
Unprompted review
Reply from Miinto Sverige
Dear Diego,
Thank you for your nice review! 🌸
We are so happy to hear that you had a great experience from us and are happy with your purchase.
We hope to se you soon again.
Have a nice day! 🥰
Kind regards,
Josefine, Miinto.se
Ordered a pair of shoes that came…
Ordered a pair of shoes that came damaged so i contacted the support that would come back if i would get a price reductions since i needed the shoes for a special event and miinto solved my problem fast!
28 November 2023
Unprompted review
Reply from Miinto Sverige
Dear André,
Thank you for your feedback.
I'm so sorry to hear that you received shoes with defect from us and understand that this was not the best experience.
I will contact you via email with more information so please have a look in your inbox after an e-mail from us.
Have a nice evening!
Kind regards,
Josefine, Miinto.se
Fast delivery
30 November 2023
Unprompted review
Reply from Miinto Sverige
Dear Aaliyah,
Thank you for your nice review.🌸
It's great to hear that you were happy with the fast delivery. We hope to be seeing you again.
Have a nice day!🌷
Best regards,
Jennifer, Miinto.se
big problem with changing the delivery…
big problem with changing the delivery address. the parcel still hasn't arrived
21 November 2023
Unprompted review
Reply from Miinto Sverige
Dear customer,
Thank you for your feedback.
I'm sorry that the parcel hasn't been delivered to you yet. Unfortunately as the wrong city was added in the beginning, it takes time for UPS to make this change in their system. But I can see that they have confirmed that it has been registered now and will be delivered to you in a couple of days.
We wish you a nice day!
Best regards,
Jennifer, Miinto.se
the package is empty
I ordered a jacket 8 days ago Online Miinto , at first the delivery company UPS wrote next day delivery there was no delivery, then they updated the delivery after 6 days, I was really looking forward to my order .
Yesterday I went to pick up the package and when I opened there was no jacket in the package only a hanger and two papers, I couldn’t believe my eyes and I was shocked how is this possible.
I immediately contacted Miinto, they started working on it and I have to wait 21 days.
After examining the package I have an thoughts what could have happened.
I really hope that Miinto will figure this out as soon as possible so that I can get my jacket and my Christmas holidays will not be ruined.
Order to Sweden.
I'm very upset about my order ! No updated no jacket information on my order.
14 November 2023
Unprompted review
Reply from Miinto Sverige
Dear Julija,
Thank you for your feedback.
I am very sorry to hear that you have had a bad experience from us and that your parcel arrived empty.
I will reach out to you through mail with more information so please keep an eye on your inbox.
Have a nice day!
Kind regards,
Josefine, Miinto.se
Reply from Miinto Sverige
Dear Nada,
Thank you for your lovely review!🌸
We are so happy to hear that you had a good experience at Miinto. We hope to be seeing you again very soon.
Have a great day!💕
Best regards,
Jennifer, Miinto.se
Wrong product, wrong delivery address
Wrong item was delivered (wrong color and wrong size) even though on paper that was inside of the package they listed the right product. I ordered home delivery and was waiting the whole day but my purchase was delivered to access point
30 September 2023
Unprompted review
Reply from Miinto Sverige
Dear Galiakhmet,
Thank you for your feedback.
We apologise for your unfortunate experience.
We really understand your disappointment of receiving the wrong product and for the delivery of the parcel.
We are going to follow up on this with you with more information and will contact you through email so please keep an eye out on your inbox.
Have a nice day!
Kind regards,
Josefine, Miinto.se
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