Midnight Hour Reviews 1,119

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,071 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made and often exceed expectations. People are also very satisfied with the delivery service, highlighting fast shipping and accurate tracking information, ensuring orders arrive on time and in perfect condition. However, some customers also noted issues with the return policy, finding it to be strict or unclear, especially when items don't fit as expected. A few other people also felt that sizing could be inconsistent, leading to the need for returns or exchanges.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality and beautiful... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality, well-made, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and speedy shipping. Many... See more

Order

Customers had positive experiences with order. Many reviewers praised the ease of ordering and the quick... See more

Return policy

People report ambiguous experiences with the return policy. Many customers found returns and exchanges to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Midnight Hour is my go-to witchy and Gothic brand! Everything is such high quality and beautifully made/designed clothing. I was always the unusual and punk/gothy kid in high school and now this almos... See more

Rated 5 out of 5 stars

The dress fit perfectly and the tights were more comfortable than expected. The tights were also a little confusing to put on but only because they got a little winded up. Otherwise I got so many comp... See more

Rated 5 out of 5 stars

I love Midnight Hour. I have purchased several outfits from them and have been extremely impressed by all their f them. The clothes are good quality and fit true to size. The material is comfortable a... See more

Rated 5 out of 5 stars

The quality of both of the pants I've ordered is so much higher than I expected and I'm so thrilled. I've gotten loads of compliments on both. Sizing is pretty accurate, and I loved that it arrived in... See more


Company details

  1. Clothing Store

Written by the company

Dark aesthetic fashion brand. Gothic and alt inspired clothing and accessories with superior quality and fit. Plus size inclusive. Female and family owned, based and shipped from Los Angeles, California.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful

Fantastic experience, super helpful when I had questions and was very glad they double checked with me about my delivery address. Very easy to read and understand sizing chart

14 April 2026
Rated 1 out of 5 stars

Did not fit

Product didn't fit even though the size guide was used. Retrun policy is ridiculously strict.

12 April 2026
Midnight Hour logo

Reply from Midnight Hour

Sorry the sizing didn't work out for you. The jeans you returned were covered in an excessive amount of cat hair and not in a resalable condition. For sanitary & allergy reasons we can not resale items that are covered in animal hair. This is noted in our return policy.

Rated 1 out of 5 stars

I never received my order and never got…

I never received my order and never got a refund!! I’ve been messaging customer service and they won’t help me.

13 April 2026
Midnight Hour logo

Reply from Midnight Hour

HI Meg,
You notified us that you entered the incorrect shipping address. Unfortunately, shipping insurance does not cover incorrect shipping addresses. As we mentioned via email, once we receive the package back we will process the refund.

Rated 2 out of 5 stars

Mixed experience with two dresses

I bought two dresses. One is stellar. The other is cut weird at the top, possibly a single fluke item because the other is so high quality. It clearly had already been returned/repacked once before so someone might have agreed. But since it was a best seller, customer service dismissed my concern immediately, without examining the item. Any sane human should’ve looked to see if it was a single defective item so I could have a replacement instead of a refund. But no. They wouldn’t even bother. So I got a refund, which really means paying the “free returns” fee again, as well as shipping again. So their defective dress cost ME money. I’ve finally made that second selection, so I’m hoping for a better situation. They were out of every dress I wanted in my size, so I went with new tops. Crossing fingers. Honestly, all it would’ve taken to be a good vendor is to LOOK at the item in question. No one’s body is shaped the way that top was cut at the very top seam.

Edit to add: my email very clearly states it was “cut weird at the top.” And yes, I had to pay shipping and the new “free returns” fee when I picked a replacement item. The responses have all been dismissive, including to this review, which is clearly attempting to place blame, not solve problems.

15 March 2026
Midnight Hour logo

Reply from Midnight Hour

Hi Ella,
We went back and read your email and you just mentioned that it fit weird at the top, but didn't send a photo of the issue. Since all bodies are different, unless we have a photo of the issue we will just figure it does not fit that person's body. Please note that the $2.15 you paid for free returns also covers shipping insurance and you are not charged this again when you return an item.

Rated 5 out of 5 stars

Fast delivery!

Fast delivery!! I’m on the other side of the country and my order arrived in less than a week! Absolutely love my dress and always choose Midnight Hour for my dark needs.

27 January 2026

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