Midland Eye Reviews 

330
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and reassuring approach, making every interaction pleasant and putting patients at ease. The overall service is frequently highlighted as excellent, with many appreciating the efficiency and care provided from the initial appointment through to aftercare. People consistently report quick and painless procedures, often resulting in significantly improved and clear eyesight. The expertise of the surgeons and the thorough explanations provided by the team are frequently commended, ensuring patients feel informed and confident throughout their treatment journey. Many reviewers express high satisfaction with their results and recommend the company.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, friendly, and... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the professionalism... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the compassionate, empathetic, and... See more

Product

Clients share positive opinions on the product, with many experiencing dramatic and life-changing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a wonderful friendly and professional company. All of the staff are fabulously pleasant and couldn't be more helpful and thoughtful. The appointments I've so far have been informative and en... See more

Rated 5 out of 5 stars

I cannot thank the team at Midland Eye enough for my recent cataract surgery. I was quite nervous prior to the procedure but the entire team and Mr Barua were reassuring and walked me through every s... See more

Rated 5 out of 5 stars

As always Midland Eye provide excellent service from start to finish, with there friendly but professional staff with you there every step of the way, from receiving you appointment till your final ch... See more

Rated 5 out of 5 stars

My wife was slightly nervous at first but the team put her at ease. They worked quickly and efficiently to remove her cataract. Afterwards one of the nurses explained the aftercare arrangements and ga... See more


Company details

  1. Ophthalmology Clinic
  2. Eye Care Center

Written by the company

Welcome to Midland Eye. Midland Eye is a private ambulatory surgery centre established by a group of teaching hospital consultant eye surgeons providing specialist eye care and surgery in a dedicated facility. We are modern eye treatment pioneers with specialist consultants for the diagnosis & treatment of all eye conditions. Our world class team based in Solihull offers one year of complimentary after care. We also provide 0% finance options to suit individual needs. Midland Eye does not make claims or guarantees regarding the outcome of any consultation, procedure, or treatment.  Clinical results can vary depending on individual patient factors, medical history, and response to treatment. While we strive to provide the highest standard of care, all medical procedures carry potential risks and uncertainties.  Any patient testimonials presented are for informational purposes only and should not be interpreted as a guarantee of specific results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

330 reviews

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4.9

All reviews

(330)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

Most professional experience

Waiting time for my appointment was better than expected.
I was treated with courtesy and respect by the reception and nursing staff and the doctor, who dealt with the laser treatment I was diagnosed to need there and then, was thorough, professional and kept me informed of what I needed and what he was doing.

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Laser YAG Treatment

Having had cataract replacement a few years ago I need Laser YAG treatment. Midland Eye treated both eyes with excellent results. The procedure takes about half an hour, 29 minute of which is waiting for tge eyes to dilate following the application of eye drops. The actual laser treatment was painless and took only seconds.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Exemplary Treatment

Fantastic service from everyone at Midland Eye. I cannot rate the team highly enough from booking the appointment, through the treatment to the final discharge letter.
Thank you so much for the care and compassion

Peter Colburn

21 July 2024
Unprompted review
Rated 5 out of 5 stars

I can’t recommend this place highly enough

I can’t recommend this place highly enough, I feel we are very lucky to have this in the Midlands. Dr Shah, the wider team, the service overall, the follow up and the results following my CXL and laser eye surgery procedure have all been exceptional. I wish I’d visited them years ago and I wouldn’t go anywhere else.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Seeing the world clearly again

I'm amazed at the improvement in my vision since having surgery at Midland Eye Clinic. I no longer need glasses for driving & colours appear more vibrant than pre-op. Definitely reccommend treatment here and thank you Mr Dong Park and colleagues for your care before, during and after surgery.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Excellent treatment by Professor Shah and his team. Professional and efficient administrative support when making appointments. All the staff are friendly and polite. I would have no hesitation in recommending Midland Eye.

22 June 2024
Unprompted review
Rated 5 out of 5 stars

I recently underwent cataract surgery…

I recently underwent cataract surgery at Midland Eye and was thoroughly impressed by their exceptional service and professionalism. From the warm welcome at reception to the attentive care from the nurses and support staff, every aspect was seamless. The surgical team explained the procedure in detail, ensuring I felt confident and informed and the follow-up care was outstanding. My vision has dramatically improved, exceeding my expectations. I highly recommend Midland Eye for their outstanding care and dedication.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Confidence.

Professionalism from start to finish when I had cataract surgery.The receptionist was very polite & all the medical staff were excellent.I was very nervous was put at ease by the kindness if all involved with the procedure.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Two cataracts sorted in very speedy…

Two cataracts sorted in very speedy time frame. So effortless and quick I was so impressed by everyone at Midland Eye. Following on from procedures I had a small dangly lump removed and it was so great to get rid of the scratchy thing that had rubbed my eye for ages. Thank you so much Midland Eye. Improved my life no end.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing clinic

I visited midland eye after a bad experience with another clinic. I went to see Professor Shah to get a second opinion as I was not happy with the outcome of my eyes that I had already had done by another clinic . After reading his review on line I booked in with him. I was very anxious on the day of my visit due to the bad experience I had previous l had. From the moment I walked into the clinic I got a good feeling the receptionist was very friendly and welcoming and from that moment on every member of staff engage in providing a seamless professional service that I couldn't fault. The checks I had before I went to see Professor Shah was extremely thorough and not rushed and everything was explained to me. It was also very comforting that when I was sat in the waiting room 3 patient was saying how amazing Professor Shah is and that I was in the best hands.
When I went in to see Professor Shah it was like a breath of fresh air and compared to my previous consultant they were like chalk and cheese! it was the first time after 13 weeks of hell that I felt listened too and also felt confident in what he was saying to me , I just wish I found Professor Shah sooner ! After my appointment I have sent a few Emails to Sarah and she has also been so amazing and has come back to me straight away with all the answers. I would highly recommend this clinic to anyone.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

My experience at Midland Eye

The staff are very professional, polite and helpful. I felt really at ease. Everything was explained, I can't thank my Surgeon enough for giving me my sight back. I would highly recommend it anyone who needs to go there. Especially for cataracts.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Staff

Outstanding Staff - excellent care - have really helped me when I had issues with my eyes and gave me rapid consultancy’s . I would always recommend them before any other Clinique

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfactory Experience

I had been a little anxious about having my second cataract op, but was quickly put at ease by the kindness of the consultant, and no sooner had I entered the operating room, that it seemed the experience was behind me. It was fine. Always a slightly strange experience but certainly not painful. Result has been very good. Thank you.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service.

Customer Service is very good indeed. Within days I had an appointment. My Consultant was excellent, and he gave me every reassurance. I had complete confidence in him.
This was a good experience.

3 March 2024
Unprompted review

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