Midas Beds Reviews 498

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 471 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent quality of the products, noting their sturdiness, attractive finish, and overall solid construction. The ordering process is consistently described as easy and straightforward, with many appreciating the clear communication and regular updates on their order's progress. Delivery service is also highly praised for its speed, efficiency, and the helpfulness of the delivery personnel, who often go above and beyond by assembling beds or carrying items to the room of choice. However, some customers experienced issues with product quality, citing flimsy construction, untidy stitching, and materials that did not meet expectations, particularly regarding advertised 'reinforced' features. There were also instances of poor communication regarding delivery, missing parts, incorrect items being sent, and in a few cases, damaged products upon arrival.

What people talk about most

Product

Customers had positive experiences with product, with many expressing satisfaction with the quality and value... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as sturdy, well-built,... See more

Service

People report positive experiences with service, with many praising the great service, delivery, and overall... See more

Order

Consumers find the ordering process to be positive, describing it as very easy, simple, and straightforward.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Midas beds were an excellent company to supply &install new bed base.Have slept on it with existing Simba mattress & sleep is now wonderful.The two men took away my existing divan base which I can now... See more

Company replied

Rated 5 out of 5 stars

Lovely bed and mattress my father in law was very happy, very good service from this company and a quick turnaround, great selection of colours, delivery guys were great! Assembled the bed quickly w... See more

Company replied

Rated 5 out of 5 stars

Right from when I ordered my bed , I received emails keeping me upto date with its progress. I was given a date for delivery and the opportunity to change it if need be .i was contacted by the delive... See more

Company replied

Rated 5 out of 5 stars

10/10 service. Superb quality. Fantastic pricing. Fast and perfect delivery. Will most definitely use again. Cannot fault the service from start to finish. Keep up the good work, this company is d... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

We’re a family-run business with over 30 years of experience in crafting quality beds. At Midas Beds, comfort runs in the family. With decades of expertise, we know what it takes to create the perfect night’s sleep – combining timeless craftsmanship with everyday affordability. Every bed we offer reflects our commitment to quality, durability, and care. Why Choose Midas Beds? Made in the UK Every product we make is built by hand in the UK. From sturdy frames to supportive mattresses, we take pride in delivering locally made quality you can trust. Free & Fast Delivery Free & Fast Delivery available within 3–7 working days. Additional shipping surcharges may apply based on your location. 0% Interest, Buy Now Pay Later We believe everyone deserves great sleep—without financial stress. That’s why we offer 0% interest finance and flexible Klarna payment options, including Buy Now, Pay Later. 5-Year Warranty We stand behind our craftsmanship. That’s why all Midas Beds products come with a 5-year warranty for peace of mind.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

498 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(498)

472 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Good customer service

19 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re pleased to hear you were happy with our customer service.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Excellent Service Standards …

Ordered a bed base through Midas and received a first class service from start to finish. Excellent communications, professional and friendly delivery team, and the bed base is a high quality item, much better than expected for the price. The whole experience was trouble free from start to finish. Highly recommended.

8 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your fantastic feedback! We’re delighted to hear you received first-class service from start to finish and that you were happy with the communication, delivery team, and quality of your bed base.

It’s wonderful to know the product exceeded your expectations for the price and that the whole process was smooth and trouble-free. We truly appreciate your recommendation.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Excellent Service

I placed an order for a new bed for my mother. Unfortunately there was an unexpected issue at our end, and they dealt with the matter quickly and courteously.

16 April 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your kind feedback! We’re pleased to hear our team was able to handle the situation quickly and courteously for you and your mother.

We really appreciate your support and are glad we could help.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Great!

Delivery on time, call before hand to let me know arrival time. Bed was easy to assemble and was brought into the room of choice, no hassle. Definitely recommend

20 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your fantastic feedback! We’re delighted to hear the delivery arrived on time, with good communication beforehand, and that the bed was easy to assemble.

It’s also great to know the delivery team made the process smooth and hassle-free by bringing everything into your room of choice. We really appreciate your recommendation.

Kind regards,
Midas Beds

Rated 1 out of 5 stars

Received my divan ,4 bed gliders was in…

Received my divan ,4 bed gliders was inside ,needed eight .I ordered end draws ,received side drawers ,drawers are falling to bit

They said they will post the 4 gliders.(we will see)
Need the bottom half of divan replacing as it won't last,just all falling to bits

22 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

We’re very sorry to hear about the issues you experienced with your divan order and understand your frustration.

As discussed, we have now sent out the missing gliders along with replacement drawer, and we are more than happy to do this to help resolve the issues for you.

If there is anything further you need assistance with, please don’t hesitate to contact us and we’ll be happy to help.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Great service

Great service, pleasant on the phone ,great delivery

16 April 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your lovely feedback! We’re delighted to hear you were happy with the service, found our team pleasant on the phone, and had a great delivery experience.

Kind regards,
Midas Beds

Rated 1 out of 5 stars

Delivery was cancelled 2 hours in to 3…

Delivery was cancelled 2 hours in to 3 hour window. Had to chase for a new delivery date which was 1 week later (more from my efforts than theirs). Quality of divan set is very poor. Chipboard and staples! We have had to glue drawers back together. We had
to assemble and fit the headboard with no instructions. I am not sure the bed will last for the promised 5 year warranty. Very disappointed

23 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused by the delayed delivery and the frustration of having to chase for updates. We completely understand how disappointing this must have been.

We’re also sorry to hear the quality of the divan set did not meet your expectations and for the issues you experienced with the drawers and headboard assembly instructions. Your feedback is extremely important to us and will be passed on internally to both our production and customer service teams for review.

Please feel free to contact us directly if there is anything further we can assist you with, and our team will be happy to help.

Kind regards,
Midas Beds

Rated 4 out of 5 stars

Bought a headboard to match a base I…

Bought a headboard to match a base I got the month before, very smart. Delivery quick and deliverers polite

9 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your lovely feedback! We’re delighted to hear the headboard matched your base perfectly and that you’re happy with how it looks.

It’s also great to know the delivery was quick and the delivery team were polite.

Kind regards,
Midas Beds

Rated 4 out of 5 stars

The assembly of my ottoman beds was…

The assembly of my ottoman beds was done well.

23 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re pleased to hear the assembly of your ottoman beds was carried out well and that you were happy with the service.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Great ottoman bed from Midas beds I…

Great ottoman bed from Midas beds I wanted a side opener and found this British made company . Ordering was easy and quick delivery was within the week .
Great service

15 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your fantastic feedback! We’re delighted to hear you’re happy with your side-opening ottoman bed and that the ordering and delivery process was quick and easy.

We really appreciate your support and are pleased you chose Midas Beds.

Kind regards,
Midas Beds

Rated 1 out of 5 stars

Bed arrived damaged and missing parts

Bed arrived damaged and missing parts
Attempted to contact customer service by email and by phone.
THIS COMPANY WILL NOT GET BACK TO YOU!
Avoid at all costs.
They deserve to go bankrupt

9 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

We’re very sorry to hear about your experience and sincerely apologise for the issues with your order and the difficulty reaching us. We completely understand your frustration, especially after receiving a damaged item with missing parts.

As discussed, the missing parts have now been sent out to you. If there is anything else you need or any further issues at all, please just let us know and we will be happy to help.

Kind regards,
Midas Beds

Rated 4 out of 5 stars

Very Happy with the overall ordering…

Very Happy with the overall ordering apart from a last minute cancellation of delivery from the delivery company. However bed was delivered the following day and taken to the bedroom by 2 delivery men.
Bed is perfect very easy to put together and drawers slide very smoothly. Lovely velvet finish with good height headboard. Will definitely be ordering for another bedroom.

17 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your lovely feedback! We’re sorry again for the last-minute delivery cancellation, but we’re pleased the bed was delivered promptly the following day and taken to your room by our delivery team.

It’s fantastic to hear you’re happy with the quality, smooth drawer functionality, and velvet finish of the bed. We’re especially delighted to know you’ll be ordering from us again for another bedroom.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Very polite and efficient

Wet polite and efficient

14 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re pleased to hear you found the service polite and efficient.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Smooth delivery

Got a guest room mattress and wow... way better than expected. Packaging was good, delivery smooth, and the mattress feels really comfortable even just testing it myself.

14 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your wonderful feedback! We’re delighted to hear the mattress exceeded your expectations and that you were happy with the packaging and smooth delivery experience.

It’s great to know the comfort impressed you as well. We hope your guests enjoy it just as much!

Kind regards,
Midas Beds

Rated 3 out of 5 stars

not good service


The bed is much lower then i thought it would be also it is poor matreial iv had to bang in a few staples that were coming away from the fabric and you can see the join of the fabric on the side of the bed.
I asked for fabric samples i never recieved any.
also it took 3 emails to get any response to change the headboard on the order i did ring and was told i would recieve a email with confirmation i had to chase this up nuremous times.
The delivery did not ring before they arrived to say they were on there way.lucky there was an email on the day before so was able to track them though that.
The drivers snapped the old headboard and ottoman pistons of the old bed instead of unscrewing the bolts so had to pick up sharp bits of wood from the old headboard from the floor .

19 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

We’re very sorry to hear about the issues you experienced with both the product and the service provided. We completely understand your frustration regarding the communication delays, missing fabric samples, and the concerns you’ve raised about the finish and quality of the bed.

We also sincerely apologise regarding the handling of your old bed during delivery. This is not the standard we expect from our delivery teams, and your feedback will be raised internally to help prevent this from happening again.

We appreciate you taking the time to provide such detailed feedback, as it helps us improve both our products and customer experience moving forward.

Kind regards,
Midas Beds

Rated 4 out of 5 stars

I purchased a Midas side opening divan…

I purchased a Midas side opening divan and headboard I paid for assembly which occurred yesterday evening. The two men left after assembling the divan and today upon opening it I cannot close it even trying to put all my 8 stone weight on the top it will not close. I am left without a bed to sleep on and just constant voicemail in their contact number. I have also emailed them but no reply as of 1pm.
Absolutely disgusted I have been left like this and a divan that will not close at all so wide open and I cannot even use the bed.

Update
The manager Alum contacted me after seeing this review on the day I left it. He asked if he could help and explained a few facts. The pistons bearing load for a light memory foam only needs 40kg but I have 60kg so he has arranged for a delivery team to replace the pistons which they have completed today bank holiday Monday. Alum was very informative and proceeded to inform me that a side opening divan should be against a wall. My bed is central to the room with free sides so he said he could change it for a bottom opening if I struggle with the mattress falling off the divan base every time I open the bed.
I did consult with David a member of staff before purchase and none of the above was mentioned or even asked.
The manager Alum has been extremely helpful and I have amended my review accordingly. The two men who changed the pistons today were extremely helpful and made sure I could close the bed before leaving unlike the first assembly team who did not seem to care at all. The delivery assembly team are a separate courier delivery company called V1 .

22 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for speaking with us today, and we’re sorry again for the inconvenience caused.

As discussed, we will be sending out the lighter pistons to you straight away, which should resolve the issue with the ottoman bed closing properly.

If you need any further assistance at all once they arrive, please don’t hesitate to contact us and we’ll be more than happy to help.

Kind regards,
Midas Beds

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