Michaels Financial Reviews 

110
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Emma and Louis were fab in securing us our mortgage and being a huge help with particularly self employed accounts. It's not easy finding someone who knows enough about self employment and securing a... See more

Rated 5 out of 5 stars

Michaels have been brilliant with sourcing me a suitable mortgage handling the formal application and the mortgage has been formally agreed within days. I am very pleased with the updates that I r... See more

Rated 5 out of 5 stars

Emma and Carmen are great and really made the process of finding a mortgage that worked for us, nice and easy - despite our case not being as simple as it may have been for others. They're lo... See more

Rated 5 out of 5 stars

Buying our first home and Emma has been amazing throughout the whole process, she has gone above and beyond to explain things and reassure me when I didn’t have a clue! I felt completely comfortab... See more

Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker

Written by the company

Michaels Financial, part of the Michaels Property Group, are a customer centric mortgage & insurance brokers based out of Colchester in Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

110 reviews

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4.9

All reviews

(110)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Professionals with great knowledge

Emma and Louis were fab in securing us our mortgage and being a huge help with particularly self employed accounts. It's not easy finding someone who knows enough about self employment and securing a great lender with good rates, but Emma and Louis did this with ease. Would highly recommend all at Michaels if you want the hard work done for you leaving you more time to focus on your big move!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Michaels financials.

Michaels have been brilliant with sourcing me a suitable mortgage handling the formal application and the mortgage has been formally agreed within days.

I am very pleased with the updates that I received from Emma Dukes and Louis Harris and their knowledge about mortgages is excellent.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Emma and Carmen are great and really made the process of finding a mortgage that worked for us, nice and easy - despite our case not being as simple as it may have been for others.

They're lovely people and always quick to respond and I really feel that both have been happy to go out of their way in order to ensure we got the exceptional levels of customer service that they see as important!

Having used them for our first mortgage, myself and my partner will definitely be coming back for any future needs.

Thanks Emma and Carmen!

Joe

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Emma

Emma, Mark and Carmen have been so helpful with securing my mortgage. I would highly recommend them for their professionalism and care for my circumstances. A great team

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Emma Dukes and Carmen have been amazing!

I cannot fault Emma Dukes, she has been absolutely amazing with the whole process, answering all of my silly questions, helping me with issues that she really did not have to. Carmen has been super helpful with the progress of our application. The whole team have made my experience a whole lot less stressful!

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Emma & Mark have been so helpful over the last few weeks with everything related to our mortgage. Both are very personable and approachable, which has been really welcome in a process which could have been very stressful. Would definitely recommend.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Emma is amazing

I can’t thank Emma enough she has been amazing throughout the mortgage process. She has kept me up to date throughout and was always there to answer any questions I had. Emma is very professional and personable I would definitely recommend Emma.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

professional and supportive

I found Michaels Financial professional and supportive and am very happy of their excelent service. Especiall thanks to Emma Dukes kept me informed of whole way of the mortgage.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Emma and Carmen are fantastic.

Emma could not have done anything more for us when we visited for an appointment. They made us feel so at ease and explained everything in as much detail as we needed. We truly felt like Emma had our best interest at heart and made the whole process so unbelievably easy and quick. They also offered to talk to the estate agent selling the property for us about the purchase of the property. We feel like we have Emma’s full support going forward, even though technically their work is done as they got us our mortgage approved within days. Carmen was also super efficient and quick to help progress everything as quickly as they could, keeping us up to date along the way and also communicating with the agent on our behalf going over and beyond delivering excellent customer service.

Overall we are very very happy with Michael’s financial, especially having dealt with both Emma and Carmen.

29 October 2024
Unprompted review
Michaels Financial logo

Reply from Michaels Financial

Thank you SO much for the review Bradley, I've passed the feedback onto the team which has made their day. Always nice to be able to tell them the hard work is appreciated.

Rated 5 out of 5 stars

Excellent Service from Michaels Financial

Emma, Carmen and Mark were very helpful in arranging a new mortgage application for me. They worked with me to find the best deal for me and my partner and took the time to explain everything thoroughly. I would definitely recommend Michaels Financial to anyone looking for a new mortgage.

31 October 2024
Unprompted review
Michaels Financial logo

Reply from Michaels Financial

The feedback is very much appreciated Abigail, we look forward to helping you through to completion of the mortgage

Rated 5 out of 5 stars

excellent service from Emma and Carmen,

excellent service from Emma and Carmen,

Kept me informed the whole way and i had no idea about mortgages and they got me sorted no problems,

Thanks again

8 October 2024
Unprompted review
Michaels Financial logo

Reply from Michaels Financial

Thank you for the feedback Josh, will pass this onto Emma and Carmen.

Rated 5 out of 5 stars

Emma and Carmen have but so helpful…

Emma and Carmen have but so helpful through our mortgage journey and taken a lot of stress away plus answered our many questions.

Alex and Alex

2 October 2024
Unprompted review
Michaels Financial logo

Reply from Michaels Financial

Thank you for the review Alex and glad you found the team so helpful to deal with.

Rated 5 out of 5 stars

Would definitely recommend!

Emma has been great throughout my house buying journey. Emma stayed in touch and was happy to help with any queries. The client service was brilliant and I would definitely recommend Emma to family and friends.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

I am very impressed with the customer…

I am very impressed with the customer care, prompt response to emails and phone call and quality of service delivery.

24 July 2024
Unprompted review
Michaels Financial logo

Reply from Michaels Financial

Thank you for the feedback Oladapo, Emma was more than happy to assist you with your mortgage.

Rated 5 out of 5 stars

A seamless experience!

From start to finish Emma has been brilliant, and really helpful in helping us make the best decision for us without any pressure. Emma has made the remortgage process simple, quick, and seamless. Emma will be our go to person for any future remortgage.

1 August 2024
Unprompted review
Michaels Financial logo

Reply from Michaels Financial

Love reviews like this, thank you Daniel, appreciate you taking time to comment - will make sure the feedback is passed onto Emma

Rated 5 out of 5 stars

Mortgage offer within a week for a foreigner

It was a pleasure to work with Michaels Financial and especially with Michelle White. I received my mortgage offer so quickly! It happened within a week after Michelle submitted my application. To be honest, I wasn't sure if I would succeed as a foreigner who had been living in the UK for less than 2 years. I still can't believe I got my mortgage offer from a high-street lender, and I have a chance to move to my first house in the UK soon. Michelle was kind, polite, and professional. She explained everything to me and addressed all my questions, even though I had a lot of them as a foreigner. I will be happy to recommend Michelle and Michaels Financial to my friends and colleagues.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Mortgage advice and purchase.

Have found Michaels financial team excellent. Everyone we had to communicate to was very helpful. Would recommend them to anyone again and again 😊. You are all 5* and beyond !. Thank you so much.

Allan and Alice.

1 July 2024
Unprompted review
Michaels Financial logo

Reply from Michaels Financial

Love these type of reviews - Thank you Allan and Alice!

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