Bought my second water fountain to my cats since the first one started to show wear after several years of use and cleaning. My cats love the fountain and if I have guests over most of them think it's... See more
Company replied
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I am in the USA and purchased my fountain for my cats. They LOVE it! The orange one, George, even plays in it. The color selection is amazing. The fountain is well made and easy to clean. The... See more
Company replied
Terrible. Do not purchase anything from this site. They do not respect any regulations nor their own promises and guarantees. Theh provide a defect product and refuse to accept the return claim, inste... See more
Company replied
The drinking fountain is very beautiful. Although my cat doesn't use it, it's a very nice piece to complement my decor. The water is quite loud when it splashes, but I have the fountain on the terra... See more
Company replied
Company details
Written by the company
Innovative cat products for your beloved cat
Contact info
Passatge Mercantil 2-4, Barcelona, 08003, Barcelona, Spain
- +441442780171
- support@miaustore.com
- miaustore.com
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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perfect!👍🏽 good quality
23 May 2025
Reply from Miaustore EU Webshop Limited
Dear Jean,
Thank you for your review.
We are very happy that you are so satisfied with your purchase!
Thank you and best regards,
Miaustore-Team
The company delivers it's promises
28 May 2025
Reply from Miaustore EU Webshop Limited
Hello,
Thank you for your review.
We are very happy that you are so satisfied with the purchase. We wish you lots of joy with it.
Thank you and best regards,
Miaustore-Team
My friend told me about your drinking…
My friend told me about your drinking fountain for cats - I am glad that you make them in ceramic and in Europe
20 May 2025
Reply from Miaustore EU Webshop Limited
Dear Annette,
Thank you for your review.
We are very happy that you are satisfied with the purchase and quality of our products. We are using the same high quality standards as they are used for human consumption.
Thank you and best regards,
Miaustore-Team
Appalling service
Appalling service. Rude staff. Ordered a ceramic cat water fountain and have only received a sensor motion. Returning items is difficult, so stuck with something that has no use. Would never deal with them again.
In response to Miaustore, who never seem to read reviews properly, it wasn't about the money. I ordered a cream coloured ceramic cat fountain and somehow the ordered was changed to a sensor motion. It is rarely about money, but about service, which is seriously poor.
28 May 2025
Reply from Miaustore EU Webshop Limited
Dear,
Thank you for your feedback.
We have carefully reviewed your order and, based on both our internal records and the order confirmation email you received, the only item ordered was a motion sensor. You can also verify this on your bank statement, which should reflect the corresponding amount for the sensor only.
If you believe you were charged for a ceramic fountain, please don’t hesitate to share your bank statement or any additional documentation with our support, and we will be happy to investigate further.
Thanks for your understanding.
Kind regards,
Miaustore team
Fast & secure package
24 May 2025
Reply from Miaustore EU Webshop Limited
Hello,
Thank you for your review.
We are very happy that you are so satisfied with your purchase!
Thank you and best regards,
Miaustore-Team
It was all okay.
12 May 2025
Reply from Miaustore EU Webshop Limited
Dear Christian,
Thank you for your review.
We are very happy that you are so satisfied with your purchase.
Thank you and best regards,
Miaustore-Team
Good customer service
Wrong item sent but customer service is good and easy replacement sent quickly and no extra cost.
6 May 2025
Reply from Miaustore EU Webshop Limited
Dear Valerie,
Thank you for your review.
We are very happy that our customer service could resolve the issue. In case you need any further assistance, please do not hesitate to contact us.
Thank you and best regards,
Miaustore-Team
Quickly sensed everything is fine
7 May 2025
Reply from Miaustore EU Webshop Limited
Dear Antje,
Thank you for your review.
We are very happy that everything is fine regarding your order. We wish you lots of joy with it.
Thank you and best regards,
Miaustroe-Team
Reply from Miaustore EU Webshop Limited
Hello,
We're very sorry to hear that your product arrived damaged. Please contact our support team at support@miaustore.com and include a photo of the broken package so we can help you as quickly as possible.
Best regards,
Miaustore team
Amazing Cat Water Fountain!
Our two Bengals absolutely love this fountain!
They are definitely drinking more. I honestly figured the "multiple drinking areas" would be largely ignored and that they'd probably just drink from the top main tower. But they both drink from all of the spouts and dishes on each level.
We change the water daily (I wouldn't want to drink old, left out water regardless of filters or vessel material) and wash the fountain properly every couple weeks. But so far there hasn't been any obvious sign of nasties in the fountain.
The packaging was great, and the fountain was well protected during transit. I will say that the tube that connects the pump outflow to the hole in the tallest tower was quite badly bent, so perhaps more care could be taken there. But this is a very nit picky criticism, as we got it straightened out and were able to attach it eventually.
Overall I'm really impressed with the fountain and it's been well worth the money for us.
6 May 2025
Reply from Miaustore EU Webshop Limited
Dear Joshua,
Thank you for your review.
We are very happy that you and your cats are so thrilled about our fountains and that they enjoy the different drinking areas. We hope that they can enjoy the fountain for many years!
Thank you and best regards,
Miaustroe-Team
My problem to find what I need found a…
My problem to find what I need found a perfect service
21 April 2025
Reply from Miaustore EU Webshop Limited
Dear Lilly,
Thank you for your review.
We are very happy that you are satisfied with our service. In case you need any further assistance, please do not hesitate to contact us.
Thank you and best regards,
Miaustore-Team
Pump is loud
23 March 2025
Reply from Miaustore EU Webshop Limited
Hello,
Thank you for your feedback. We're sorry to hear the pump is loud. Please feel free to contact our support team so we can help you find a solution.
Best regards,
Miaustore team
Reply from Miaustore EU Webshop Limited
Dear Markus,
Thank you for your review.
We are very happy that you are so satisfied with your purchase and our customer service! If you need any further assistance, please do not hesitate to contact us.
Thank you and best regards,
Miaustore-Team
My goods arrived fairly quickly and…
My goods arrived fairly quickly and there was more than I ordered but nothing useful
23 April 2025
Reply from Miaustore EU Webshop Limited
Dear Brian,
Thank you for your review.
We’re sorry to hear there were unexpected items included that weren’t useful to you. You should have received only the complete pump set you ordered, so we’ll certainly look into this on our side.
If you have any questions or if anything is missing or incorrect, please feel free to reach out to our customer service team – we’re here to help.
Thank you and best regards,
Miaustore-Team
I see a big heart for animals in the…
I see a big heart for animals in the spirit of the company.
13 April 2025
Reply from Miaustore EU Webshop Limited
Hello,
Thank you for your review.
Thank you so much for your kind words!
We’re truly happy to hear that you can feel the big heart we have for animals – it’s at the core of everything we do.
Thank you and best regards,
Miaustore-Team
“I received truly excellent support
“I received truly excellent support. My issue was resolved quickly, unconditionally, and with genuine care from your team.”
13 April 2025
Reply from Miaustore EU Webshop Limited
Hello,
Thank you for your review.
We are very happy that you are so satisfied with our customer service. If you need any further assistance, please do not hesitate to contact us.
Thank you and best regards,
Miaustore-Team
👍👍👍👍👍👍👍👍👍👍
13 April 2025
Reply from Miaustore EU Webshop Limited
Hallo,
vielen Dank fuer Ihre Bewertung.
Es freut uns sehr, dass Sie so begeistert von Ihrer Bestellung sind. Wir wuenschen Ihnen viel Freude daran.
Vielen Dank und mit freundlichen Gruessen,
Miaustore-Team
Reply from Miaustore EU Webshop Limited
Dear Tracy,
Thank you for your review.
We are very happy that you are so satisfied with our support. In case you need any further assistance, please do not hesitate to contact us.
Thank you and best regards,
Miaustroe-Team
Reply from Miaustore EU Webshop Limited
Dear Robin,
Thank you for your review.
We are very happy that you are satisfied with our customer service. In case you need any further assistance, please do not hesitate to contact us.
Thank you and best regards,
Miaustore-Team
So far we are all satisfied
So far we are all satisfied, my cats like to drink from the well. The sensor reacts well, too well even. But it could run longer when it turns on and not turn off again after 3 seconds, I think that way the pump can rather break down. Visually it also looks good, but I find the colours inside the basin, they are too short, because the colour does not run up to the grooves! In my opinion, one could have paid better attention to the closure of some larger pores in ceramics. Otherwise very nice and it fits enough water in it (3.5 l), better than many other drinking fountains that have just less than 2 litres of capacity.
11 April 2025
Reply from Miaustore EU Webshop Limited
Hello,
Thank you for your review.
We are very happy that you are satisfied with our fountain. You can set the time on the back side of the sensor for how long the pump should stay on after it was activated.
All our ceramic products are hand made. Due to this there might be some imperfections.
Thank you and best regards,
Miaustore-Team
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