Mi4Canada Reviews 

480
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers had a great experience with this company. Customers frequently praise the fast shipping speeds and the pristine, sealed condition in which their new devices safely arrive. Many consumers note that the prices are exceptionally competitive and the delivered products match their online descriptions perfectly. However, some people mentioned that customer service can be extremely slow to respond and very difficult to reach when urgent assistance is needed. A few other people also felt that delivery times occasionally suffered significant delays or unexpected setbacks during transit. Conversely, a small portion of customers experienced major frustrations regarding prolonged replacement processes for defective merchandise.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, as many reviewers highlight fast shipping and... See more

Product

Reviewers mention positive feedback about product quality, expressing general satisfaction with receiving... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers praised fast... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers reporting a very nice... See more

Service

Customers had great satisfaction with the service, highlighting fast shipping, smooth transactions, and items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Four stars because at the end of the day, it was due to my fault for the delays, but mi4canada helped where they could. My initial order failed at payment, so when I went to resubmit the order,... See more

Rated 4 out of 5 stars

The only thing that i wished was more active is the communication. If that is filled i have no complaints. I would order again from mi4canada for sure.

Rated 5 out of 5 stars

The price is really good, speed of shipping: took 7 day including the weekend so basically it was a 5 days as promised, communication was really good, got the phone in great packaging nothing damaged... See more

Rated 5 out of 5 stars

Xiaomi 15 Ultra. They sent the order quickly. In 4 days, I received it sealed and impeccable conditions . the good thing is that they have financing options, which was crucial for the purchase. Perh... See more


Company details

  1. Cell Phone Store
  2. also in
  3. Cell Phone Accessory Store

Written by the company

MI 4 Canada is the most trusted unlocked cellphones provider in the country. We have set a benchmark in the dual sim phones industry by supplying the latest models from all the reputed brands. Top-quality and amazingly low price are the exclusive features that make our competitors envy us. Buy Xiaomi Canada from our largest collection and we suffice the needs and requirements of all budgets. We enjoy a unique reputation as the largest provider of the best android phone in the industry. It has been possible as we know the needs and requirements of mobile phone lovers in our country. We have included mobile phones from all reputed brands including Samsung Canada. Our unique features as the largest seller of mobile phones in the country have made us one of the favourite mobile selling platforms of OnePlus Canada.


Contact info

4.1

Great

TrustScore 4 out of 5

480 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(480)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Doubtful at first, bought a phone, very satisfied

I'm always suspicious at first about remote companies with very good prices, but this one has not disappointed me so far (will update if this changes).
Bought a Poco X6, the price was among the best, the delivery was within their announced window (took about 10 days), the phone was new, didn't have any bugs or issues and it works perfectly (so far).
I'm quite satisfied.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

MI4Canada was great

MI4Canada was great, however, DHL did not get signature even thought signature was required, just left the package outside which could have been stolen. Thankfully it was not stolen as I was waiting near the door. Perhaps change delivery service or contact DHL on this?

8 January 2025
Rated 4 out of 5 stars

I bought a Mi 14 ultra

We have updates:

I bought a Mi 14 ultra on November 29, they shipped December 4 and up to this moment, I haven't received a tracking number or the phone. I have sent 5 to 6 emails already on different dates and I didn't get an answer from them.

Update: After my review I got an email from them apologizing for not seeing my emails, I understand that at this time of the year the flow is probably very high so they might have been overwelmed with emails. I got the tracking number and I think the biggest problem is thar DHL failed to deliver the product on time, because since the 10th it left Alberta and it never arrived. The same day the company contact them and I also contact them and the next day they tried to deliver, this was Wednesday 18, nobody was home so I rescheduled for today that I was going to be home the whole day. Mi4Canada said they are going to refund the delivery fee since it took so long for me to receive the phone and I'll also get a discount to a future purchase. The phone arrived in perfect conditions and working perfectly, the resolution took only 2 days and two more days to receive because I needed someone home to sign when they deliver.
I also got the photograph kit, which is beautiful, the only thing that I have to say is that they sent me the wrong colour, I bought black and received white, this and the stress I had to get in contact with them is the only thing keeping me from giving them a 5 star. I will try again to buy another phone from them and hopefully this experience will go better and I'll be able to give them 5 stars.

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Phone -> Paperweight in one year, extreme caution needed

Received the phone in good order; it was an international model, but that was fine initially. However, once the main board failed and needed to be replaced, getting it serviced was a big challenge. Before a year was up, the phone had failed completely (unable to get any cellular signal) so the company asked me to send it back to Hong Kong and they'd fix/replace it, which I did. This was in August.

They strung me along for a few months, saying that they'd get it to me "soon", and then finally stopped replying at all; I have communicated with them three times in the last 1.5 months, no reply. It's now mid-December. I would not buy from them again, and I would caution others to avoid as well. I'm out $700 with no phone.

9 December 2024
Unprompted review
Rated 2 out of 5 stars

Never received the power adapter ...

Never received the power adapter that was supposed to be in the package. Writed to the live chat and told me to write to the support team. After 19 days and 2 emails sent to the support team, i have no feedback and still no adapter for charging my phone at 120w.

Just to be clear, the phone charger was on the sealed phone box. What i don't have is the UK to US power adapter that miCanada told me they provides in the package so i can use the phone charger in the US outlet.

The phone is all good tho

25 November 2024
Rated 5 out of 5 stars

Good service

Ordered a Xiaomi 14t pro. A little bit of a delay because the colour was sold out, but they got it back in stock when they said they would and the phone arrived quickly after.

31 October 2024
Rated 5 out of 5 stars

Excellent as Always

This is the second time I've ordered through Mi4Canada. Excellent experience once again. I love being able to feel secure in my choice to order through this site. Also I love the very different selection of devices.

31 October 2024
Rated 5 out of 5 stars

This Time

This time, you guys Aced It!!! Again, delivery was on time. This time, no error on my shipping... Keep up the good work! Well worth my recommendation.

29 October 2024
Rated 1 out of 5 stars

Do NOT buy from Mi4 Canada

The first red flag should of been that they arent registered with the BBB (Better Business Bureau)
They send a magic v2 from overseas when their website claimed they had stock in canada. Phone arrived and after 1 week a line of dead pixels appeared on the front screen. I sent back and had to engage with them in emails to get a replacement finally

Replacement arrived. Within 2 weeks the inside screens seemed to have exploded after a couple emails with no response they had me send it to them. No response for 2 months so I emailed asking. They kept saying someone will get back to u in 24 hours but that never happens. I finally had enough and said give me a refund they said accounts will contact me in 24 hours. Nothing. Zip zero. I keep emailing them. Nothing

They expect me to forget about a 2000 dollar phone. Do not. Do not buy from this company.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Honor Magic V3 (global version)

I ordered the Honor Magic V3 (global version) on Saturday, August 31. It arrived on Friday, September 6. No unwanted surprises. Arrived in perfect condition. Great price. No complaints.

31 August 2024

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