Mi4Canada Reviews 

Update: So my phone arrived yesterday and I finally get to see why it's cheaper by a lot. First the Samsung I bought is manufactured in India, and it has issues with Canadian esim service (physical sim card is fine but not esim). Also I can not purchase Samsung care+ from the official Samsung website for some weird reason. The phone is real not a fake one but there's a lot of potential downsides. I guess that's expected when it's $500 cheaper than official MSRP. The customer service guy is still great tho, Sahil the assistant manager is a great guy, just buy with caution

Took a long time to ship, but that was due to an issue with the payment method Sezzle (which apparently has a days long verification process).
Support was quick and friendly, however information on the website (particularly the email provided for order support) was outdated.

Most issues I had was due to the website lacking clarity.

Will continue to update this review.

their customer support is TERRIBLE. they DO NOT respond. only reason I gave them 2 starts is because ive bought a few phones that shipped pretty quick. but if your order is out of stock, you have no way of knowing because no one reaches out, or sends an update in an email. you're left guessing what the hell is going on with your $1000 phone. I was told multiple times over multiple days that someone would reach out to me via their website chat. That was a lie. I dont know if this is a one man company or what, but you need to keep your customers updated. Especially when you guarantee "next day shipping" Ive asked for a refund multiple times and STILL, no response.

On 06.06.2025, we paid for the Xiaomi 15 Ultra phone with delivery to California, USA. To date, we have not received any response from your e-shop, so the payment will be blocked and we will publish negative reviews on your e-shop. We are very sorry.

Great company to order from 👍 as soon as I informed them that I was charged for duty tax, they refunded the tax. I submitted a photo of my tax submission and they refunded me the day after. My order arrived super quick and I never expected this expedited service. I would highly recommend them. 👍😃

Absolutely zero issues, no shipping or customs problems, very good updates with delivery status AND also was ready for house delivery 1 day earlier than estimated.
Very pleased with Mi4Canada! Trusted and will buy from them again.

Good price and I like the Xiaomi Poco X7. Bad: ad says in stock but it was shipped from China. False advertising. Came with an EU charger. Adapter included but this often falls out of the socket. I like the green colour but it came with a black case so I had to order a transparent case from Amazon. They need to do better.

I purchased 2 Samsung phones from Mi4Canada - unlocked, international, and new in box. Both were received in under 3 days with no additional duties and exactly as described. Very satisfied with the transaction.

The worst customer service I have never seen. I bought a smartphone (Redmi note 13) from Mi4Canada and unfortunately did not work either with my network (Virgin) or my husband’s one (Bell). I have trying to contact the customer service for more than 3weeks to ask for the address when I can send back the phone and also for a refund, their response we will reply tomorrow, we will reply in the next 4 hours, we will send you the address where you can send back the phone tomorrow…but nothing. I feel like they want me to give up and keep a phone that it is not working.
I have all emails proving what I wrote in this review.
Good luck from people who are planing to buy from that website. In case you have a problem they would not do anything for you.

The seller was super professional and responsible, and kept in touch with me even though it was already pretty late. I'm in Vancouver and needed a phone urgently for personal reasons, and honestly, I totally forgot about the time difference. If the seller hadn’t kindly reminded me, I wouldn’t have realized it was already so late in Toronto.

I ordered a phone through this website and it showed up to my place in just 4 days. I was hesitant at first cause the website does look a little sketchy but it was actually a very seamless and easy process. Reading other reviews was really helpful as I was not the only one thinking it seemed a little sketch. I received free shipping which was nice, they also included a charging adapter for my region for free. Customer service is generally slow to answer but otherwise it's been a positive buying experience. I'm hoping I don't have any warranty issues in the future with this product but I will update how that experience goes if it arrives.
So far so good, I recommend this site.

Was fastest getting the phone!

Great service, good price. Friendly staff and fast

Easy and quick

Great customer service and communication. They didn’t have the phone in the color I wanted, in stock.(I ordered an older model). They tried to search for it. They let me know that they couldn’t get it for me and canceled my order and refunded my money. They let me know promptly. I ordered a different model and all was delivered on time, as promised. Just love my new Xiaomi! Very happy with the phone and the service I received. When I upgrade in the future, I’ll buy from them again. Recommended.

I ordered the OPPO Find N5 and got it within a week from their pick up location at Vaughn. Helpful courteous staff reply on emails.

I recently purchased a phone from Mi4Canada, and I must say that my experience was outstanding. Initially, I encountered an issue with the charger, but I reached out to their customer support, and the team, particularly Agger, handled the situation swiftly and professionally. The issue was resolved quickly, and I was impressed with the prompt and efficient service I received.

It’s rare to experience such excellent customer service, and I’m grateful for how smoothly everything was handled. I would definitely recommend Mi4Canada to anyone looking for reliable support.

Thank you again for a great experience!

This is my first purchase with Mi4Canada and I was extremely impressed with the speed of shipping and excellent customer service. I will definitely purchase from this professional seller in the future.

I have purchased several phones from Mi4 and have had excellent results. I like the variety and the pricing. Shipping can be slower on occasion, but the phones are coming from Asia so it depends on the shipping option used.This phone was shipped quick thru air cargo and the updates from shipper are really good.

This is a misleading advertising page. Despite having Canada in the name they send UK or EU versions of the phones so the chargers are not the right ones. If you charge your phone with a generic one of course your warranty goes void or you can throw an extra 50 bucks at swiftronics to get the right charger, but it is supposed to get the right charger inside as i already paid for it.
The live chat never works and it feels like it is intended to not do it, the customer support email rate is more than 2 days long and still no response.
This store sucks and i will not buy from it again.