Web order easy to use,conformation email of order, call to arrange day, text on day of time window [2hr]. All in all good company to deal with. Also visited office in Broxburn. Excellent service... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good quality decking delivery as stated and kept informed as to delivery time, driver also very helpful. 4.8 meter boards and only 1 with slight bend out of 40 purchased to can't complain.
Company replied
I have had 2 deliveries in my project. Both were handled efficiently. The materials ordered were deliverd, but on the 2nd order, 1 of the items was out of stock. I was contacted promptly and made alt... See more
Good prices extremely helpful staff at the branch when I called to reschedule my delivery Tommy the delivery driver was fantastically helpful in getting the goods off the vehicle and going above a... See more
Company replied
Company details
Written by the company
MGM Timber (Scotland) Ltd was established in 1991 and has grown to become Scotland’s local merchant of choice for both trade and retail customers. Over the last 20 years we have built a reputation for offering quality products at competitive rates, backed up with an unrivalled level of service to our customers. We trade with blue chip companies and local authorities as well as the local tradesman and an ever increasing retail customer base. Whether we are providing you with a brand new kitchen, new door or a complete new timber floor we guarantee the same level of excellent service and care. We have invested heavily in our showrooms, which are aimed at providing our customers with a clean and friendly environment to view our products. We pride ourselves on having local knowledge in each of our branches across Scotland, with staff who are well known and respected in their communities. It is this which we believe makes MGM your local timber merchant of choice.
Contact info
Paterson Court, Broxburn, EH52 5HB, West Lothian, United Kingdom
- 01506 858795
4.9
Excellent
369 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timber order
Web order easy to use,conformation email of order, call to arrange day, text on day of time window [2hr].
All in all good company to deal with.
Also visited office in Broxburn. Excellent service.
15 April 2026
Quality at a fair price.
Good quality decking delivery as stated and kept informed as to delivery time, driver also very helpful. 4.8 meter boards and only 1 with slight bend out of 40 purchased to can't complain.
14 April 2026
Reply from MGMTimber - Broxburn
Hi,
Thank you very much for your kind review.
We really appreciate your kind words and your feedback about our lovely delivery driver, however we are sorry to hear one of your decking boards had a bend in it, if you would like to discuss this with us further please don't hesitate to email us at web.help@mgmtimber.com and our customer service team will be happy to help.
Kindest regards,
MGM Timber.
Reply from MGMTimber - Broxburn
Hi,
Thank you for your positive feedback, it's great to hear that you enjoyed your experience with our team at Broxburn!
Kindest Regards,
MGM Timber
Reply from MGMTimber - Broxburn
Hi Richard,
Thank you very much for leaving your review! We are always so pleased to hear when our customers have received great service from us.
Kindest Regards,
Reply from MGMTimber - Broxburn
Hi Douglas,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Really good prices.
Really good prices and driver went above and beyond when part of order was missing and returned with it on the same day.
18 March 2026
Reply from MGMTimber - Broxburn
Hi James,
Thank you very much for your kind review.
We really appreciate your kind words and your feedback about our lovely delivery driver.
Kindest regards,
MGM Timber
Great service fast delivery
Good price fast delivery good communication throughout would highly recommend
5 March 2026
Reply from MGMTimber - Broxburn
Hi,
Thank you for your kind words about our products and delivery service. We're glad to hear that everything met your expectations.
Kindest Regards
MGM Timber
Reply from MGMTimber - Broxburn
Hi Eleanor,
Thank you so much for your 5* review, we hope to see you again soon.
Kindest Regards,
MGM Timber.
Reply from MGMTimber - Broxburn
Hi Tommy,
Thank you for your lovely review, we are so pleased that you are happy with your purchase and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
fast efficient and friendly service
6 February 2026
Reply from MGMTimber - Broxburn
Hi James,
Thank you very much for your 5* review, we hope to see you again soon.
Kindest Regards,
MGM Timber.
Quick and easy pick up and was a lot…
Quick and easy pick up and was a lot cheaper than the big brand hardware stores. Will use again.
2 November 2025
Reply from MGMTimber - Broxburn
Hi J-Man
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and found our products to be at a great price point!
We hope to see you again soon.
Kindest Regards
MGM Timber
5 🌟 all round
Simple to order, good communication, efficient service and friendly helpful staff. 5 🌟 all round
31 January 2026
Reply from MGMTimber - Broxburn
Hi Arlene,
Thank you for your positive feedback. We're glad to hear that you found our website easy to use and that our branch team were friendly and helpful. We strive to provide a seamless online experience and great customer service.
Kindest regards,
MGM Timber
Very efficient and made ordering easy…
Very efficient and made ordering easy and great delivery service
28 January 2026
Reply from MGMTimber - Broxburn
Hi Kev,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Very pleased with the service
Very pleased with the service. Definitely would use again.
16 October 2025
Reply from MGMTimber - Broxburn
Hi Margaret,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Reply from MGMTimber - Broxburn
Hi James,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Good wooden trellis
I recently bought some wooden trellis from MGMTimber. The quality was good and the wood was pressure treated. Delivery was also good as was the price. An excellent buy.
14 January 2026
Reply from MGMTimber - Broxburn
Hi,
Thank you for your kind words about our products and delivery service. We're glad to hear that everything met your expectations.
Kindest Regards
MGM Timber
Quality provider of wood products…
Got a nice phone call to arrange the delivery and ended up being next day which worked out well. Ply panels were good quality along the edges and didn't have to fill any edges hardly after cutting.
14 January 2026
Reply from MGMTimber - Broxburn
Hi James,
Thank you for your lovely review, we are thrilled to hear that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
Plywood materials…
Good price and good quality materials friendly service. Will definitely use these guys again.
4 December 2025
Reply from MGMTimber - Broxburn
Hi Mr Baker,
Thank you for your kind comments on our product material and our Broxburn teams friendly service, we will be sure to pass this back to the team and we hope to see you again soon.
Kind Regards,
MGM Timber.
Goods arrived as planned and the driver…
Goods arrived as planned and the driver was very helpful asking where I wanted the goods and carried them to point of use...excellent.
3 December 2025
Reply from MGMTimber - Broxburn
Hi Brian,
It's great to hear of your experience shopping with us and of the service provided by our delivery driver. Thank you for your feedback and we hope to see you again soon.
Kind Regards,
MGM Timber.
quick and efficient
12 November 2025
Reply from MGMTimber - Broxburn
Hi Alan,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.