Mewaii Reviews 

1,340
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I wish I could rate this 0 stars. I did not receive my package at all. The tracking shows it was never shipped to my area at all. I have reached out to customer support several times and have not rece... See more

Company replied

Rated 3 out of 5 stars

Wife ordered a long cat plushie. - Online it was advertised as "down cotton" and "super soft spandex" as a "highlight," but the tag says the fabric is "polyester/cotton" with "100% polyester s... See more

Company replied

Rated 5 out of 5 stars

Ordered there two times already and so far all packages arrived safely. The products were as advertized, only one seam was slightly imperfect but alright considering the price. Took over a week each t... See more

Rated 5 out of 5 stars

I loved my plushie mini long cat and the accessories that came as part of mystery pack. It was so much fun unboxing and my daughter loved them too- she got the mushroom baby and the accessories (... See more

Company details

  1. Toy Store

Written by the company

Super Squishy & Kawaii Plush Toys, Stuffed Animals, Pillows | Mewaii We specialize in the softest, cutest, cuddliest plush pillow. Original designed cute animal plushies, Exclusive discounts and the latest trends at Mewaii.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(1,340)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome buy every, can’t wait for my other ten bags to get here

I ordered about a p scoops and my first 3 just got here. I love them so much.

Love, Kristoff/Christoff

20 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Kristoff Colquitt,
Your recognition of our products and service is greatly appreciated. Your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us we are doing something right. We'll keep working hard. Come back and see us soon.
Best regards
🙌

Rated 4 out of 5 stars

Cute plushies, so-so shipping and handling

The shipping took about 2 weeks and the stickers included got folded along some of the stickers, but the two mushroom family plushies I got are extremely cuddly and cute. Worth it for adults and kids old enough not to be rough with them.

19 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Buggy Sullivan,
Your recognition of our products and service is greatly appreciated. Your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us we are doing something right. We'll keep working hard. Come back and see us soon.
Best regards
🙌

Rated 1 out of 5 stars

I ordered early December, was guaranteed Christmas delivery and did not receive it until after Christmas.

I ordered this December 9th and was guaranteed delivery by Christmas. I did not receive updates and did not get item until December 27th. Apparently, item sat in various places for unknown reasons. It's just not the same for my kid to open a gift 2 days after Christmas. I would have never ordered item if there had even been a chance it would not have got here by Christmas. Thats why I ordered so early.

9 December 2022
Mewaii logo

Reply from Mewaii

Dear Laura Sackman,
Thank you for taking the time to give us your feedback.

Please believe that we also ship to the address provided by the guest. It is possible that this is a problem with the delivery of the logistics provider. We will consider changing delivery providers in the future to reduce this problem.

If you still haven't received the item, please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred. We will do our best to help to resolve the issue.
Best regards

Rated 5 out of 5 stars

My kids love their new friends

My kids love their new friends. This will be my 3rd time placing an order. The kids want one for birthdays and any holiday gifts. The shipping is reasonable, and it comes in around 2 weeks. I'm so excited to see what they come out with next. Will order again.

18 January 2023
Unprompted review
Rated 1 out of 5 stars

Orders unfulfilled.…

There was a promotion going where if you bought on item you got the small mushroom plushie for 50% off. So I bought two plushies and added two small mushrooms to it obviously expecting to get four. I only received the two initial items. I emailed the company once I realized the only sent me the two out of four items and they never responded back. Needless to say I never received my full order. They were Christmas gifts. 👎🏾

25 December 2022
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Antonio Massey,
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback.
We will do our best to help to resolve the issue. Please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred.
Best regards

Rated 5 out of 5 stars

Plushies are super cute, an issue with one was managed quickly and easily after being contacted by Mewaii.

We ordered 3 plushies, two long and one mushroom. One long and the mushroom were perfect. The second long plushie had an issue but after hearing from Mewaii I was given a refund.

I do wish I could take off 1/2 of a star due to it a while to hear back after attempting to contact them. Though once I did everything was managed quickly and satisfactorily so I'm rounding it up to 5 stars.

The plushies that were fine absolutely deserve 5 stars, they are soft and squishy and very cute.

22 December 2022
Mewaii logo

Reply from Mewaii

Dear Melissa Drennan,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
Our customer service team responded to your email and we don't know if you saw it yet. If you still haven't seen our reply email, please feel free to contact us to let us know.

Rated 2 out of 5 stars

Got 3 plushies but one was wrong

Got 3 plushies. One for me, my sister and my brother. The plushies that were for my brother and sister were correct but the one I got for me was wrong. I emailed the company about it and they said they would only give me a small percentage back on the one that was wrong and told me to give it to a friend. I don’t know about you but because I was really looking forward to this gift (as it was a Christmas present) being told to give it to a friend and that they would only give me $5 of the almost $20 I spent just to get the wrong plush and then told to give it to someone else is not right. I don’t think I’m gonna buy from them anymore. Kinda ruined the whole experience for me

18 December 2022
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Fearful Fox,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback.
We will do our best to help to resolve the issue. Please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred.
Best regards

Rated 1 out of 5 stars
Mewaii logo

Reply from Mewaii

Dear Guilherme Miguel,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
If you still haven't received the item, please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred. We will do our best to help to resolve the issue.
Best regards

Rated 1 out of 5 stars

Still have not been helped after I've…

Still have not been helped after I've messaged several times since Dec 24th. I keep explaining what the issue is and no one helps very disappointed

24 December 2022
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Destiny Sanchez,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
Our customer service team responded to your email and we don't know if you saw it yet. If you still haven't seen our reply email, please feel free to contact us to let us know.

Rated 5 out of 5 stars

Outstanding!!

I have received it as advertised within the 10 days no mind you this is ten buisness days. For any who may be upset I believe it's because we are so used to fast shipping the 10 days seem like a life time when you are excited, I was able to track my order every step of the way, I hope all of you realize that these are coming from other country's aross the world it takes a lot of effort from every one around the world to get these to your doorstep and some times some one some where is a bit delayed, but with my purchase it came JUST as advertised which I believe is astonishing I received the product as described and it is measured correctly, if you go with anything smaller than there largest it will seem smaller in comparison to what is advertised, however you guys have to understand they advertised as the biggest ones they have available becuase the bigger they are the better. I purchased the long blue star cat in the 3 foot size which is one or two sizes smaller than there largest the length is as described on there website so I'm unsure why some are upsetabout the sizing.
The softness of these are astounding it came vacuum packed but puffed upp to it's full size in about an hour, now they do recommend that use place them in a dryer how ever I don't have one so a good beat down is perfect for them to get to there full size and overall a great product. I will likely be purchasing in the future, I'm pretty stickler about managing money and I'm bit of a cheapskate but I believe these are worth every penny, and a great addition to my plush family.

And btw I am NOT paid for this review it is sincere and I rarely leave reviews but I decided to take the time and write this as I was very surprised how truly wonderful this company is.

30 December 2022
Unprompted review
Rated 1 out of 5 stars

I wouldn’t recommend it fell apart on…

I wouldn’t recommend it fell apart on first use! The stitching came undone and all the did was offer a small discount as compensation!

25 December 2022
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Janeya Baz,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
We attach great importance to this problem and have documented your information and would forward it to our team for further improvement. And please feel free to contact our customer service team at contact@mewaii.com. We will try our best to solve the problem for you.
Appreciate your voice on this!
Best regards

Rated 4 out of 5 stars

I love the loooong products

I love the loooong products. I have placed multiple orders over the past 6 months for various sizes. I have one to cuddle and use several as body pillows. They are perfect for low back, knee, shoulder and neck support. They are cheaper than pillows made for this purpose. I have given many as gifts. The orders have all come in a timely manner. I did not give them 5 stars because I should have gotten free shipping on one order that I was charged for. When I emailed customer service, I did not get a response. It wasn't enough to keep me from coming back, but they need to improve in that area. Only other complaint is that things are out of stock a lot. Never fails that I decide not to wait on an item to place my order and as soon as I do they are back in stock. Waiting on the dragon but since I just placed another order, not sure if I will want to pay S&H again to get him.

5 December 2022
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Chris Howard,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We attach great importance to this problem and it really help us a lot, we would try best to do better in the future. And please feel free to contact our customer service team at contact@mewaii.com. We will try our best to solve the problem for you. Appreciate your voice on this!
Best regards

Rated 2 out of 5 stars

This item took forever to receive

This item took forever to receive. Advertisement said ten days. It was closer to 3 weeks. The video advertisement makes you believe these are body type pillows. These are not as full in diameter as shown. These are more the diameter of a neck pillow.
I'm very disappointed about the price point for what I received.
My kids were fine with them UNTIL they saw a commercial for them, then also became disappointed how small they really are.

15 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Michelle Mott,
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback.
We will do our best to help to resolve the issue. Please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred.
Best regards

Rated 5 out of 5 stars

Very pleased with their products

Very pleased with their products, they have replaced my wife's pillows she just absolutely loves them. The quality is great and the communication from the company is top marks. They dispatched in amazing times even around Christmas. Will definitely be buying more soon.

1 January 2023
Unprompted review
Rated 1 out of 5 stars

The items i received were different…

The items i received were different than the items i saw scooped on the live tiktok. Not to mention that i received the items a week after the time frame they gave on the live. When i reached out to customer service via email about missing items i received no response even though it has been almost 3 weeks since i sent the email.

24 December 2022
Mewaii logo

Reply from Mewaii

Dear Apolly Daggerkin,
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback.Our customer service team responded to your email and we don't know if you saw it yet. If you still haven't seen our reply email, please feel free to contact us to let us know.

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