Mewaii Reviews 

1,340
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I wish I could rate this 0 stars. I did not receive my package at all. The tracking shows it was never shipped to my area at all. I have reached out to customer support several times and have not rece... See more

Company replied

Rated 3 out of 5 stars

Wife ordered a long cat plushie. - Online it was advertised as "down cotton" and "super soft spandex" as a "highlight," but the tag says the fabric is "polyester/cotton" with "100% polyester s... See more

Company replied

Rated 5 out of 5 stars

Ordered there two times already and so far all packages arrived safely. The products were as advertized, only one seam was slightly imperfect but alright considering the price. Took over a week each t... See more

Rated 5 out of 5 stars

I loved my plushie mini long cat and the accessories that came as part of mystery pack. It was so much fun unboxing and my daughter loved them too- she got the mushroom baby and the accessories (... See more

Company details

  1. Toy Store

Written by the company

Super Squishy & Kawaii Plush Toys, Stuffed Animals, Pillows | Mewaii We specialize in the softest, cutest, cuddliest plush pillow. Original designed cute animal plushies, Exclusive discounts and the latest trends at Mewaii.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(1,340)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

The live scoops are so fun!

The live scoops are so fun and exciting! Hosts are friendly and interactive. Plushies are very good quality. Some more firm & soft and some more squishy soft. Quality stitching for lots of squeezes and hugs. Items shipped well and reasonable time at 2 weeks from China to USA. Ordered twice already. With one order received. Keep in mind, you may have multiple packages coming different days if large order placed. Looking forward to new releases 😀

28 January 2023
Unprompted review
Rated 2 out of 5 stars

Both orders never artived and i didnt…

Both orders never artived and i didnt get my 60 dollars back. horrible company

Edit: I ended up receiving the packages but they took like over two months to get here. If u want to buy something from mewaii I recommend just getting it from Amazon they have the same stuff.

13 December 2022
Mewaii logo

Reply from Mewaii

Dear Ayla Nava,
Thank you for taking the time to give us your feedback.

Please believe that we also ship to the address provided by the guest. It is possible that this is a problem with the delivery of the logistics provider. We will consider changing delivery providers in the future to reduce this problem.

According to the logistics track query, your order has been delivered. If you still haven't received the item, please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred. We will do our best to help to resolve the issue.
Best regards

Rated 5 out of 5 stars

Got Exactly What I Wanted And It Only Took 10 Days

My plushie arrived ten days from the date of shipment, which surprised me since it was in the middle of Chinese New Year.

The plushie came safely vacuum-packed and puffed up to its proper size in minutes and is amazingly soft and squishy as advertised. No issues with the sewing or stuffing at all.

Would easily buy from Mewaii again.

28 January 2023
Unprompted review
Rated 2 out of 5 stars

I ordered one scoop from the live

I ordered one scoop from the live. I screen recorded it... What I received yesterday was not the exact same as what was shown in the live.

I am waiting to hear back from customer support.

11 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Shannon bannanie,
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback.
We will do our best to help to resolve the issue. Please feel free to contact our customer service team at mewaiilive@starpony.com with your order number and the problem that occurred.
Best regards

Rated 5 out of 5 stars

I am a really happy Mewaii customer

I am really really excited. I placed 3 orders (7 scoops). I loved being part of the lives and the team where so nice. Now none of my orders have been delivered and the tracking says they are back at vendor.

Update:

The support team where fabulous. I am really excited to say all my orders arrived. I even ordered something new. I was too hasty with the expectations of the postage. I really love all the different soft toys in got in my scoops. Love love love them. Great quality. Super cute. I also love the Mewaii camel and cow I bought. Thank you Mewaii for all the support you gave me. Very very happy customer.

27 January 2023
Unprompted review
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Reply from Mewaii

Dear Sad client,
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback.
We will do our best to help to resolve the issue. Please feel free to contact our customer service team at mewaiilive@starpony.com with your order number and the problem that occurred.
Best regards

Rated 5 out of 5 stars

Buy or get scoops with confidence!

I did two different orders with the schoops on TikTok. One was a very friendly gal named either Nina or Mina, I can't remember the other lady's name. They both did good scoops and I got the extra I was promised and also had a magic ball. The items are all the ones I saw them pull and they were accurate. The duplicates (not too many) I will share or give to children less fortunate. The plush animals are very cute, they come vacuum sealed so it was exciting to open and watch them come to life. My sofa is covered with all of my new friends. Also, it got here from China in a week!!

20 January 2023
Unprompted review
Rated 5 out of 5 stars

Super soft awesomeness

Super soft awesomeness! We sooo love our plushies! We've already several Loooong Family cats at home. The prices are ok and delivery is fast. We will order again for sure. :)

25 January 2023
Unprompted review
Rated 5 out of 5 stars

Love Mewaii

I’m in love with Mewaii! I ordered a couple plushies and let me tell you I’m in love ! They are soooooooo soft and soooooo much cuter in person ! It did take a while to receive of course coming from another country but all well worth it. Ended up buying more and sending to my nieces . I know they will be absolutely in love with their plushies !

23 January 2023
Unprompted review
Rated 3 out of 5 stars

The first order I did for Xmas present…

The first order I did for Xmas present was fine until my grandson opened his,his had a hole in it and shaped like a banana as not sewn properly other 3 were fine ,did another order so I could get him 1 I hoped would be fine , and that 2 were fine also have ordered a 3rd time and both fine as well ,all came in timeframe they gave when ordered ,apart from that 1 have no other complaints

25 December 2022
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Stella Wood,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.

We attach great importance to this problem and have documented your information and would forward it to our team for further improvement. And please feel free to contact our customer service team at contact@mewaii.com. We will try our best to solve the problem for you.
Appreciate your voice on this!
Best regards

Rated 3 out of 5 stars

Sad :/

Hello, so I placed my order on Jan 13th and received my little plushies from the Mewaii live ( 2 scoop and free 14 inch freebie which was the strawberry cow whale) but I did not receive the strawberry cow from the ocean family.
I was disappointed as that’s why I did the two scoops and was looking forward to receiving it.

21 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Mandy The Gamer Nerd,
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback.
We will do our best to help to resolve the issue. Please feel free to contact our customer service team at mewaiilive@starpony.com with your order number and the problem that occurred.
Best regards

Rated 2 out of 5 stars

I placed an order for 2 scoops to get…

I placed an order for 2 scoops to get the medium/large corgi plushie. I never got the corgi, and they counted each scoop as one separate scoop order. I am very disappointed as this was my first time ordering. Other than that the plushies are fantastic.

28 December 2022
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Kelly Woodford,
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback.
We will do our best to help to resolve the issue. Please feel free to contact our customer service team at mewaiilive@starpony.com with your order number and the problem that occurred.
Best regards

Rated 1 out of 5 stars

Don't buy from this company

This company is trash, I only received half of my order. The other half of the order was lost. They sent reply emails saying "you will suffer no loss" and then would ghost me for weeks and lately have stopped responding to all emails. They don't respect their customers and once they have the money could care less about their product.

22 January 2023
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Tim,
Sorry for the inconvenience for you. Thank you for taking the time to give us your feedback.
We will do our best to help to resolve the issue. Please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred.
Best regards

Rated 1 out of 5 stars

bad quality dupes

first order was great. everything was perfect. so i ordered a 52 inch cat. terrible order. i received a 44 inch cat. it has a hole in the top of its head, the zip is broken, it came with no mewaii tag, instead it says “lissidoll” so i’m thinking it’s a dupe like mentioned in a previous review. i have emailed twice and received no reply. i managed to get a reply on facebook and they agreed for partial refund but have not heard back about when i will receive or how much

27 December 2022
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Melissa J,
Thank you for taking the time to give us your feedback.
Our customer service team responded to your email and we don't know if you saw it yet. If you still haven't seen our reply email, please feel free to contact us to let us know.

Rated 1 out of 5 stars

I didn’t receive anything

I didn’t receive anything! No notifications about it! I track my package to see when was the arrive date and it said that the package was already delivered, I never received anything! I’m very Sad, angry and disappointed

21 January 2023
Mewaii logo

Reply from Mewaii

Dear Rosa Emma Herrera Morales,
Thank you for taking the time to give us your feedback.

Please believe that we also ship to the address provided by the guest. It is possible that this is a problem with the delivery of the logistics provider. We will consider changing delivery providers in the future to reduce this problem.

If you still haven't received the item, please feel free to contact our customer service team at contact@mewaii.com with your order number and the problem that occurred. We will do our best to help to resolve the issue.
Best regards

Rated 5 out of 5 stars

So much cuteness

All plushies are great quality! They're all adorable! Me, my grandchildren and my kitten love playing with them!

30 December 2022
Unprompted review
Mewaii logo

Reply from Mewaii

Dear Bobbie Serio,
Your recognition of our products and service is greatly appreciated. Your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us we are doing something right. We'll keep working hard. Come back and see us soon.
Best regards
🙌

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