I bought a coat long time ago, but i don't remember the website i got it from. I would like to get more clothes from this bran even thought i am in the UK. One more thing , your website doesn't work
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I visit Metisu at least once per week during any special season, and I'm never disappointed. Whether it's accessories, nice bags, pretty dresses or just to see their nice collections...I love this sit... See more
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Love the deep green fishtail velvet dress just received from Metisu! I'm not a dress person but needed something for a wedding and thought this looked classy, it's lovely, fits perfectly everywhere an... See more
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I recently placed an order for a dress I needed within a short time period. After reading so many negative reviews, I grew unsure and contacted customer service for a refund, unless they would be able... See more
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Company details
Information provided by various external sources
Discover women's fashion clothing and accessories online at Metisu. Shop for over 2000 must-have trendy styles. Free Shipping Over $100.
Contact info
Hollenbeck Avenue 1669, 94087, Sunnyvale, United States
- metisu.com
Thank you metisu!
Beautiful dress, slightly tight in hips but overall is amazing. I wear medium and ordered also a medium fits good. Thank you metisu!
24 December 2018
Unprompted review
Reply from Metisu
Dear Lilybell, thanks for your comments. We are so glad the dress fit you well. We hope to have you back again in the near future! If you have any questions, please feel free to contact us by contact email support@metisu.com
Have a good day!
Ordered a apricot midi dress for my 13…
Ordered a apricot midi dress for my 13 years old. It is beautiful and fitting is perfect. Happy with the fabrics too!
24 December 2018
Unprompted review
Reply from Metisu
Dear Stacy, Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you find the suitable dress. We hope you could visit our website again in the near future.
If you have any questions, please feel free to contact us by contact email support@metisu.com
We wish you have a good day!
The detailing and embroidery is…
The detailing and embroidery is absolutely stunning. The colors really pop! It runs a little bit small and the zipper broke the first time I wore it and I received a new one after I sent them an email about that. Love it a lot and will be wearing it again soon!
24 December 2018
Unprompted review
Reply from Metisu
Dear M, thanks for your review.
We sincerely apologize for the unpleasant issue you encountered at the first time. We will report this issue to quality team for effort of quality control.
Please feel free to let us know when you run into any issue. We are always here to be of service.
Have a good day!
I love the dress just received last…
I love the dress just received last week. Loos perfect on me. On top of that I got what I want it meaning true to description, perfect sizing and feeling of fabric. I wish they have this in the same size in black.
24 December 2018
Unprompted review
Reply from Metisu
Dear Kelly, thanks for reaching out and giving us a review. We are happy you could find your perfect dress. We do have some similar style, if you are interested in it, please feel free to contact us by sending email to sales@metisu.com, we are always here to be of any assistance.
Have a good day!
Again I will say Metisu dresses are…
Again I will say Metisu dresses are amazing. They look veeery expensive. I finally found my store. I ordered five dresses from here and all of them fit like glove just perfect. All of them are amazing quality. I'll say again and again that girls do your measurements on each item because each dress is different, some I ordered large and some medium. Overall I'm a happy customer!
21 December 2018
Unprompted review
Reply from Metisu
Dear HJ, thanks for your comments. We are delighted you could find you lovely dresses. If you are uncertain about the size, please feel free to contact us by sending email to sales@metisu.com.
We hope to have you back again in the near future!
Have a good day!
The delivery time was quick and I loved…
The delivery time was quick and I loved the blue dress. Absolutely beautiful!
21 December 2018
Unprompted review
Reply from Metisu
Dear Aye, Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with your dress.
We hope you could find more lovely dresses at our online shop in future. If you have any questions, please feel free to contact us by contact email support@metisu.com
We wish you have a good day!
Delay in delivery, product not as described, still overall satisfied with experience.
Because I am getting married twice (civil ceremony then destination celebration), I ordered a dress on their site thinking it would be a cream color. It looked cream on the site. The dress looked stylish yet classy enough to wear for a civil ceremony without looking informal.
After reading reviews online I got scared and look at my order status. The shipping status hadn't changed on my account for a week so I contacted customer service. They assured me everything would be okay, yadda yadda. Three weeks later I still hadn't received my product so I responded again.
They responded and apologized to me. I wound up getting my dress about a week later. It wasn't a cream color (more blush), but I decided I would wear it to my bachelorette and bridal shower instead (I'm not a traditional bride so I don't have to wear white to these events).
I got many many compliments on the dress during both times worn. Hoping to get a couple more wears out of it because I wouldn't consider it casual.
20 December 2018
Unprompted review
Reply from Metisu
Dear Geralyn, Thanks for spending your time and giving us a review. We are glad this Champagne Midi Dress With Flared Sleeves could be an important part of your special event.
Regarding to the shipping delay, we are deeply sorry for that, sometimes, post office may not process delivery in a timely manner. Fortunately, you can get this dress in time. We will improve our service in the future.
We sincerely hope to have you back for your next special event.
Have a good day!
Definitely a keeper!
Black and elegant! The dress is a perfect fit. The cloth is stretchy and thick. It hugs my body and love the pearl and bling all across the shoulder. I will have to find a occasion to wear this.
20 December 2018
Unprompted review
Reply from Metisu
Dear Pranvera, Thank you so much for taking your time to reach out and give us a review. We are happy to hear you are satisfied with this black dress. Hope it help you get more compliments on your occasion. Looking forward to have you back in the near future!
Have a great day! Sincerely
WORTH THE BUY!
I an loving the lace detail of the dress just received from Metisu. It is such a gorgeous dress. Worth the buy! I feel like a princess in this dress. My only advice is to wait for sales to buy. So many pretty dresses on here <3
20 December 2018
Unprompted review
Reply from Metisu
Dear Keyonna, thanks so much for your review. We are happy that you look like a princess in this dress. We sincerely hope to have you back for your future occasions.
Have a great day! Sincerely
Absolutely recommend!
I loved the dresses. Fit on me perfectly and the quality is very good. Can't wait to have my second purchase.
18 December 2018
Unprompted review
Reply from Metisu
Dear NT, thanks for your great trust, we always care about quality. Hope you find more beautiful dresses on our website.
Have a good day! Sincerely
BEWARE OF THEIR RETURN POLICIES.
I agree 500% with everybody here that had issues with return policy and size problems. Also, quality is awful.
TAKE THIS REVIEW AS A WARNING:
Sizes are weird and you won't be able to return it unless YOU pay shipping to CHINA. Yes. You read right. To return an items costs more than the actual dress.
Can anybody at Metisu explain to me how is this fair? And please, don't give me that same explanation that you have been giving to everybody. How does this make any sense? How is this caring about your customers?
17 December 2018
Unprompted review
Reply from Metisu
Dear Lorelai,
We are sorry to hear that. We notice that you have left so many bad reviews online but we double checked and did not find any order under your name "Lorelai". Would you like to let us know your order number or registered email address so that we could check for you? As you know from the Return&Exchange Policy online, the customer needs to bear the shipping fee for return if there is no quality problems. Could you please provide us with some supporting pictures of the issues as you mentioned so that we could work on this for you? Your cooperation is highly appreciated. Please feel free to contact us by email support@metisu.com if you run into any issues.
We really want to help you solve this issue and look forward to hearing from you.
AWESOME!!!
I LOVE this dress from first sight and it's one leads me to this site, practically a new whole new wardrobe, and extraordinarily high quality for ridiculously low price. However, perhaps I'd have done better with an size S-a bit big. I, however am determined to make it work...
17 December 2018
Unprompted review
Reply from Metisu
Dear Lan,
Thank you so much for taking your time to reach out and give us a review.
We are so happy to hear that you are satisfied with the dress from us :) Return&Exchange is available if you want. Please feel free to contact us by email support@metisu.com if you run into any issues.
Have a wonderful day!
Sincerely
Just received my dress in the UK and…
Just received my dress in the UK and love it perfect for this weather to cannot wait to wear it! Thank you!
17 December 2018
Unprompted review
Reply from Metisu
Dear Ivy,
Thank you so much for taking your time to reach out and give us a review.
We are so happy to hear that you are satisfied with your dress :) We still have BIG SALE recently. We wish you could find more lovely dresses on our website. Please feel free to contact us by email support@metisu.com if you run into any issues.
Have a wonderful day!
Sincerely
Christmas miracle!
Omg! I never write reviews, however, this time I just must do it because I have just received my dress. IT IS PERFECT! I do not remember when was the last time I enjoyed my purchase so much! The dress is EXACTLY the same as the picture on the website and the size is EXACTLY the same as it was in the size guide. I purchased my NY dress on 25th November and it was my first purchase from this website. It took about three weeks to deliver which is ok for the overseas packages. I had a tracking number straight away and got notified once the parcel was delivered. Exceptional service and amazing value for money as the dress is nicely made and fits perfectly.
16 December 2018
Unprompted review
Reply from Metisu
Dear Irena,
Thank you so much for taking your time to reach out and give us your first review.
We are happy to hear that you are so satisfied with your purchase with us:)We wish you could find more lovely items on our website! Please feel free to contact us if you run into any issues.
Have a wonderful day!
Sincerely
I can't believe I got suckered into…
I can't believe I got suckered into purchasing from this company. I wish I had done my homework. Although the dress is nice, the sizing is for children! I'm a medium and the dress I ordered is barely the size of a children's size large. I'd need a So, to return it, I have to pay the ship it back to CHINA! DO NOT ORDER FROM THIS COMPANY!
16 December 2018
Unprompted review
Reply from Metisu
Dear Julia,
We are sorry to hear that we did not receive any supporting pictures to show if there are is any size issue with the items. The customer needs to bear the return shipping fee if there is no quality issues according to out Return&Exchange Policy: https://www.metisuboutique.com/help/return-exchange
Please provide us with a supporting picture of the size issue to support@metisu.com so that we could assist you further.
We really want to help you solve this issue and look forward to hearing from you.
Love Metisu items!
Love Metisu items! So good quality of fabrics and the fit is so perfect always. Looks stylish and very comfortable to wear. I have already ordered many times and items look the same as in the pictures.
15 December 2018
Unprompted review
Reply from Metisu
Dear Julia,
Thank you so much for taking your time to reach out and give us a review.
We are so happy to hear that you are our loyal customer and are always satisfied with the items you received:) We still have BIG SALE recently. We wish you could find more lovely items on our website!
Have a wonderful day!
Sincerely
Horrible service and such a scam customer…
Horrible service and such a scam customer service! The dresses were way off size, the fitting was horrible, and despite that they make return process such a pain! Worst customer service I’ve ever had, I wish they go bankrupt and close this horrible Business and causing trouble to people. I had to pay for return package to China which cost me over $85 and it’s been two months I haven’t even received my $300 back for the dresses I sent! The customer service wants you to fill their return form, print it and label it for all dresses and then courier the package! It’s your job, not the customer’s! Never ever ordering from this horrible site again!
15 December 2018
Unprompted review
Reply from Metisu
Dear Ekta,
We are sorry to hear that. We did not receive any supporting pictures to show if there is any issue with the items. As we stated online, the customer needs to bear the return shipping fee if there is no quality problems.
Besides, the reason why we need you fill out the return form is that we could be clear that this is your package once receiving it and refund you as soon as possible. We have just received your return parcel and have made the refund for you. Please kindly understand that the refund will appear in your account within 3-7 business days as it needs some days for the system to process this refund. Your patience and understanding is highly appreciated.
Please feel free to contact us by email support@metisu.com if you run into any issues.
Sincerely
Buyer beware
Buyer beware! If you order something and it doesn't fit, it's almost impossible to return it. They purposely make it difficult so you don't return the items. Most online clothing companies will give you access to a return label receipt. With Metisu you have to send a request and wait for days, weeks before they will get back to you.
I don't have any issues with the quality but their sizing is off. Their clothes run very small so if you are a size S, you better get a size M etc. I won't order from them again
14 December 2018
Unprompted review
Reply from Metisu
Dear Ekta,
We are sorry to hear that. We always respond to our customers within 24 hours (Excluding weekend). Return is easy. We are willing to help you make an exchange or just return for refund if you need. We appreciate it if you would like to provide some supporting pictures to show the measurements if there is any problems so that we could assist you further. As we did not find any order under your name in our system, would you like to let us know your order number or registered email address so that we could check for you? Please feel free to contact us by email support@metisu.com if you run into any issues.
We really want to help you solve this issue and look forward to hearing from you.
Reply from Metisu
Dear Thuong,
Thank you so much for taking your time to reach out and give us a review.
We are so happy to hear that you are satisfied with the dresses you received and our customer service :) We still have BIG SALE recently. We wish you could find more lovely dresses on our website. Please feel free to contact us by email support@metisu.com if you run into any issues.
Have a wonderful day!
Sincerely
Pleasantly surprised with my beautiful dress from Metisu!
I am SO pleasantly surprised with my lacy apricot dress. I ordered it on November 23, 2018 and received it on Dec 8, 2018. The material is high quality and the medium fit my size 6-8 perfectly since I'm a little 'hippy' so it's not too snug. I added a bunch of photos to show you. I highly recommend ordering from here and am happy to say so since I just ordered a second dress from here (the black long sleeve belted one) before I received this one! ;) #LoveMetisu
11 December 2018
Unprompted review
Reply from Metisu
Dear Carol,
Thank you so much for taking your time to reach out and give us a review.
We are so happy to hear that you are satisfied with the Apricot Sheer Lace Overlay Fishtail Midi Dress :) We still have BIG SALE recently. We wish you could find more lovely dresses on our website. Please feel free to contact us by email support@metisu.com if you run into any issues.
Have a wonderful day!
Sincerely
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